Customer Testimonials
Friendly, informative staff
The products last and they are good.
Friendly. Helpful. Knowledgeable.
Excellent products and excellent service I have consistently received the best service of any cycle shop on 4 continent's
Knowledgeable, and friendly people. Nora is amazing!
I was so impressed by the store, and the service! Wow!
Friendly Staffing and hopefully they can upgrade all the bikes displayed in the store .i think they are all outdated.. thanks
Very knowledgeable and fun to talk with. I have been taking my bikes here for years and I absolutely trust that I am not being upsold for no reason.
Nice and helpful.
The people at the Boise store are why I go there. Jake, Chris, and Kelsey are knowledgeable, helpful, and explain things clearly. The products are good quality and I like how Trek stands behind their products.
The employees at the Trek Bicycle Store in Gig Harbor did an excellent job assisting me and picking out an e-bike.
so quick and kind service
Friendly helpful and knowledgable staff (especially Marcus).
A large inventory of bikes and items our cycling family needs. Service is great and information is free.
This is my fourth bicycle purchase in the last few years. This store has always been right on top of service, repair and availability of great products. This year I had to replace a four-year-old electric bike. Johathan was my sales guy and was very knowledgeable and helpful in all aspects of the transaction. Thanks
Knowledge of staff on cycle products
My name is nick. I’ve built and worked on bikes for years. Bought a bike from a questionable website. I’m old school and this bike is di2. I couldn’t put it together. Took it to trek. These guys are pros, built the bike, we added parts, bike was ready in a decent amount of days. Bike is actually really cool. Thank you trek service dept. I owe you a beer.
Nick schott
My questions were answered with detail about the bikes I was interested in which helped me make an informed decision on what bike I ultimately bought. Outstanding customer service.
Jeremy and Mike are awesome and knowledgeable guys!
tory was great to work with at trek Heber city Utah. Troy was very very helpful and knowledgeable about all the questions we asked about the bike. We were interested in buying and ended up purchasing.
A good selection of products, and excellent support from staff member, Nick.
Your staff was friendly and helpful. The service on my bike was completed on time and my bike is like new. Thank you!
They did a great job on my Old Trek from the 1980's. Thanks
Great customer service. Friendly and knowledgeable. Were able to quickly service my bike for a few minor items. Great staff.
The Trek store is my goto shop for bike service.
Repair service was very knowledgeable.
Sam and the team took care of me quickly and at a fair price. This is now my go to shop.
Delaney did a great job with my daughter's bike. He was super nice and helpful and we had a great experience. We will definitely be back.
The knowledgeable and friendly staff.
Amazing service! Always going above and beyond to make sure the customer feels safe and happy with their bikes. Trek is my first choice always.
The service department has always been very friendly and helpful