Customer Testimonials
Great service. They were quick to take in my bike and get it back to me. Appreciate the promptness.
everything
I was assisted by Jake, who was extremely knowledgeable about the trek products and was able to ask great questions to help figure out what equipment was best for my situation. My bike was then serviced by Chris who also helped check out my order. He was great at explaining the work that had been done and answered all of my follow up questions about services and which additional bike accessories were worth purchasing now or waiting until later to upgrade. I would recommend seeing these two gentlemen for all your biking needs.
I really appreciate that serviced my non trek kids ebike and were knowledgeable and clear when providing details for the issue I needed addressed and even brought up somethings I hadn't notice like the tire needing to be trued and making some other small adjustments. I will definitely be going back the customer service was great and welcoming.
Mario at the Ventura Trek store was super helpful
Staff is super friendly and helpful. Patient for those with tons of questions and educated on the products they sell so easily provide answers for customer questions.
Friendly face , knowledgeable and returning customer facial recognition
Important in this business
Great staff! Always enjoy going in even if our bikes need servicing.
Danny and all staff members know the mechanics of bikes and what will work for the long run.
Enjoy walking into the store.
Great customer service.
Amazing service and a great bike! The team was very helpful and made our daughter’s day!
Good products and very helpful information on which lock to buy. Very personable sales person.
Very nice staff! They recommend only the work needed and don’t try to oversell you on things you don’t need. I appreciate it!
Excellent bike. Im so impressed with friendly, helpful service!
Great bike great people
I appreciated Nate's patience and advice while we picked out a bike for my daughter.
Great Service and honest!
We were very happy with the sales person's information and help!
Good products and nice that there are shops around for convenience. Prices aren't cheap, but sometimes reasonable depending on what you're looking for.
I received bicycle service while I waited. I needed two tires remounted on tubeless rims.
I’m always promptly greeted when visiting. The staff are helpful when I need a major service or small adjustment. Accessories are are competitively priced and selection is favorable.
Friendly and knowledgeable staff. Never had any complaints and purchased several bicycles here.
Matt in service is very helpful.
Believe them to be top quality and technology.
Staff is always willing to help
The service team is knowledgeable and polite, and service work is performed quickly.
professional helpful service on multiple stops buying new bike - Store manger Stephan very informative and responsive to requests
Jeff was great to work with.
Professional, competent and friendly!!
John, in the Palm Springs store, was terrific to work with. He was very patient and helpful in helping me choose my new bicycle.
This shop is exceptionally well-run, very customer-oriented, and incredibly bike-savvy. Mike is the best shop manager with whom I’ve had the pleasure to work…and that’s a pretty large sample :)