Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8887 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 6, 2013 — Rated 10 out of 10 by Robin Madison Zerorez Tri-Cities
What do you like about our products and services?

Professional and friendly service rep. Quality service.

Report a concern   December 6, 2013 — Rated 10 out of 10 by Cindi Anderson Zerorez Tri-Cities
What do you like about our products and services?

Clean professional employees that were knowledgable about the business

Report a concern   December 5, 2013 — Rated 10 out of 10 by Karen Bertsch Zerorez Tri-Cities
What do you like about our products and services?

Tyson Chapman was very informative, fast, and efficient. I do wish he could have worn some kind of booties on his shoes. We had his shoe prints on our wood floor and had a hard time cleaning them - other than that it was a very positive experience and I have and will recommend Zerorez to friends and family.

Report a concern   December 4, 2013 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

It made my house feel and smell cleaner and fresh.

Report a concern   December 3, 2013 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

I was impressed with the website write up. Tyson was friendly and knowledgeable. He did a good job. I like a customer oriented company.

Report a concern   December 2, 2013 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

The carpet was clean and dry...got the stains out!

Report a concern   December 2, 2013 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

Great people to work with, and the quality of the work done on our carpets and tile/grout were amazing!

Report a concern   December 1, 2013 — Rated 10 out of 10 by joan marble Zerorez Tri-Cities
What do you like about our products and services?

Tyson was extremely friendly and helpful. He was quick and efficient! Also, the carpet turned out GREAT!

Report a concern   November 30, 2013 — Rated 10 out of 10 by Giulio Teena Zerorez Tri-Cities
What do you like about our products and services?

The service tech was friendly and very informative regarding his knowledge of carpets and the Zerorez products.

Report a concern   November 29, 2013 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

I feel that my carpets stay cleaner for a longer period of time when I have you do them!!

Report a concern   November 27, 2013 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

First thing is your technician was on time even with short notice, this was really appreciated.
Your technician was very knowledgeable of the processes needed to get my carpets clean.
When all was complete the carpet looked and felt great.
Thank you Tyson!

Report a concern   November 27, 2013 — Rated 10 out of 10 by Joanna Dallas Zerorez Tri-Cities
What do you like about our products and services?

Thorough, great results!

Report a concern   November 27, 2013 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

Kyle was friendly, professional and knowledgable. He did a great job. I would definitely recommend using zerorez.

Report a concern   November 26, 2013 — Rated 9 out of 10 by D.O. Zerorez Tri-Cities
What do you like about our products and services?

the friendliness and fast service

Report a concern   November 25, 2013 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Fast, friendly, great results.

Report a concern   November 25, 2013 — Rated 6 out of 10 by L.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was very surprised at the cost, double what I have paid in the past. I do think my carpet looks cleaner and love the fact that they were pretty dry that evening I am disappointed with the urine treatment. It was over $200 & frankly the areas treated don't smell much better.

Report a concern   November 25, 2013 — Rated 10 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

Tech was great, he was quick

Report a concern   November 25, 2013 — Rated 10 out of 10 by Debbie * Zerorez Tri-Cities
What do you like about our products and services?

very good . very polite workers

Report a concern   November 25, 2013 — Rated 9 out of 10 by Robin Madison Zerorez Tri-Cities
What do you like about our products and services?

I like the "no soap/chemical" aspect.

Report a concern   November 24, 2013 — Rated 10 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

Very thorough and knowledgeable. Love the feel of the carpet after the cleaning. Will definitely use Zerorez again.

Report a concern   November 24, 2013 — Rated 10 out of 10 by R.H. Zerorez Tri-Cities
What do you like about our products and services?

Service and quality of work

Report a concern   November 24, 2013 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

No soap residue. Great job on the carpet, it looks terrific. Did a really conscientious job of cleaning the carpet and also taking great care to protect our home from damage. Without a doubt the best we've ever had done. Thanks

Report a concern   November 24, 2013 — Rated 10 out of 10 by S.D. Zerorez Tri-Cities
What do you like about our products and services?

The sweeper floor swisher is fantastic

Report a concern   November 21, 2013 — Rated 9 out of 10 by N.O. Zerorez Tri-Cities
What do you like about our products and services?

So far, the cleaning seems to be great. I'm waiting to see how quickly the dirt reappears as has happened in the past.

Report a concern   November 21, 2013 — Rated 10 out of 10 by S.D. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez is amazing! My carpet is 3 years old and has never been cleaned. I have 6 kids and so I have a lot of door traffic. My carpets were in desperate need of cleaning. They now look brand new! And our technician was great! Really enjoyed zerorez and will recommend them to EVERYONE!

Report a concern   November 20, 2013 — Rated 9 out of 10 by L.O. Zerorez Tri-Cities
What do you like about our products and services?

Although the tech tried to remove nail polish that spilled on our carpet he was not successful so I now have pink spots plus a yellowish stain around the larger spot . The area took a long time to dry 10+ hours .

Report a concern   November 16, 2013 — Rated 10 out of 10 by Steve Buckmeier Zerorez Tri-Cities
What do you like about our products and services?

Friendly and professional services

Report a concern   November 15, 2013 — Rated 10 out of 10 by Ferraro Betty Zerorez Tri-Cities
What do you like about our products and services?

The carpets turned out perfectly. We are very satisfied with our service.

Report a concern   November 15, 2013 — Rated 10 out of 10 by Donna Brown Zerorez Tri-Cities
What do you like about our products and services?

Zerorez was highly recommended to us, and we were not disappointed. We appreciated the efficient, professional service and easy (paperless) communication. The carpets dried quickly and look great.

Report a concern   November 14, 2013 — Rated 10 out of 10 by Susan Rhode Zerorez Tri-Cities
What do you like about our products and services?

I like that Zerorez does not use soap products to clean with and the service I revived was outstanding, starting with the prompt return call I revived to set up my appointment to the service technition Tyson, who educated me and my family about the products that they use and how they work . Very professional and took the time to make sure I was happy with the results as he was cleaning. Overall I have to say I would defiantly recommend Zerorez to my friends and family!


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