Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8887 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 8, 2013 — Rated 10 out of 10 by Darlene Bafus Zerorez Tri-Cities
What do you like about our products and services?

drying time was excellent - very limited fragrance left from cleaning materials
technician was very friendly and thorough - good service overall

Report a concern   September 7, 2013 — Rated 10 out of 10 by K.F. Zerorez Tri-Cities
What do you like about our products and services?

Scheduling was very easy. I received phone confirmation the day before and on day of service. Tech arrived on time and was very knowledgeable. He explained everything and worked with me to best fit my cleaning needs. I would not hesitiate to use again or recommend.

Report a concern   September 7, 2013 — Rated 10 out of 10 by Linda Morrison Zerorez Tri-Cities
What do you like about our products and services?

Friendly service and great job and new equipment

Report a concern   September 7, 2013 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great. Company easy to work with. On time, thorough, and did a good job. Answered all my questions and explained process in detail.

Report a concern   September 6, 2013 — Rated 10 out of 10 by Michelle Pelletier Zerorez Tri-Cities
What do you like about our products and services?

I like that you don't use soap, which leaves a residue. I also thought that Kyle was very professional and informed and was very patient with all my questioned. I also thought the price was reasonable.

Report a concern   September 6, 2013 — Rated 10 out of 10 by S.A.B.K. Zerorez Tri-Cities
What do you like about our products and services?

Work was done well. Arrived on time and completed in a reasonable time.

Report a concern   September 5, 2013 — Rated 10 out of 10 by S.D. Zerorez Tri-Cities
What do you like about our products and services?

Non-toxic, and it really did a great job, fair prices.

Report a concern   September 4, 2013 — Rated 10 out of 10 by Merrie Schilperoort Zerorez Tri-Cities
What do you like about our products and services?

The technician was super knowledgable and explained how Zerorez cleans carpets. My carpets look great and its good to know that they will stay cleaner longer because there's no soap residue.

Report a concern   September 3, 2013 — Rated 10 out of 10 by R.E.S. Zerorez Tri-Cities
What do you like about our products and services?

Yes, I liked your service very much and will use you again. The young man, who did the job was very nice and good at this.. I hope this helps, since I really don’t know how my computer works.. Thanks again...
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Report a concern   September 2, 2013 — Rated 10 out of 10 by Wendy Simpson Zerorez Tri-Cities
What do you like about our products and services?

I enjoyed meeting with Tyson. He was very thorough and explained the various services that Zero provides. I have already mentioned the process to other friends. I am pleased with the results.

Report a concern   August 31, 2013 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

fast,friendly,fragrant free

Report a concern   August 31, 2013 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

I am so happy that my house is smelling clean, fresh, and my carpet looks like brand new. Tyson is awesome!

Report a concern   August 31, 2013 — Rated 10 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

Actually I'm not happy with the way the edges turned out. Where the carpet meet's the hard woods, there are still stains or dirt.

Report a concern   August 31, 2013 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

Tyson was very nice to work with. He was accommodating to the schedule of our church and the carpets look great. Very satisfied

Report a concern   August 31, 2013 — Rated 10 out of 10 by Debbie Slack Zerorez Tri-Cities
What do you like about our products and services?

They were polite and friendly. Very professional.

Report a concern   August 30, 2013 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

No chemical odor, fast service, carpet looks great!

Report a concern   August 30, 2013 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Got the carpets really clean and worker was very professional, gave me my options, and did a great job!

Report a concern   August 30, 2013 — Rated 10 out of 10 by Nitosha Robertson Zerorez Tri-Cities
What do you like about our products and services?

I love the friendly quick service and the fact you are a green company!

Report a concern   August 30, 2013 — Rated 10 out of 10 by Terry vernam Zerorez Tri-Cities
What do you like about our products and services?

Kyle was very knowledgable and friendly. He explained everything about how the prosses works and let me know that I could contact them afterward if there was any issues.

Report a concern   August 30, 2013 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

The carpets looked very clean and dried very quickly! Kyle was friendly and accommodating. He showed us all the demos for treating the carpets. Even though we didn't end up getting the extra treatment Kyle still did an excellent job andanswered any questions we had about your services. We asked for Kyle's card and will request him when we reschedule for another carpet.cleaning or any of your other cleaning services. We will definitely be using zerorez again and would recommend zerorez to all our friends and family!

Report a concern   August 29, 2013 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

They really get the stains and dirt out of the carpet and also clean up the tile floor very nicely.

Report a concern   August 29, 2013 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

eco friendly and does not leave a residue

Report a concern   August 27, 2013 — Rated 10 out of 10 by J.F. Zerorez Tri-Cities
What do you like about our products and services?

Very professional, on time, (love that) explained the process, very quick too. Carpets look and smell 100 % better. Thank you so much!!!

Report a concern   August 27, 2013 — Rated 10 out of 10 by E.B. Zerorez Tri-Cities
What do you like about our products and services?

I really appreciated receiving a phone call telling me who my tech would be (Kyle), and when he was on his way. Kyle and the Zerorez product did an amazing job with my disgusting carpet; and he was very friendly, knowledgeable, and thorough. He must have a very friendly aura because my dog took to him immediately, like I've *never* seen her do with anyone the first time she met them. Also, the carpets were completely dry within 4 hours.

Report a concern   August 26, 2013 — Rated 5 out of 10 by S.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I had my grout sealed and the cleaning part made a huge mess. I spent a bunch of my own time re-mopping and cleaning up chalky residue and footprints. It was a sticky mess. Feels pretty terrible to spend 700 dollars just clean it up myself. I'd like some of that money back in my pocket. I'm sure the sealing part of the job is great, but the sticky, chalky mess left behind was really frustrating.

Report a concern   August 25, 2013 — Rated 10 out of 10 by Julie Knauff Zerorez Tri-Cities
What do you like about our products and services?

The cleaning was superior and I appreciated the quick service and would highly recommend to all my friends. Thank you - great job!

Report a concern   August 21, 2013 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

enviromentaly friendly

Report a concern   August 21, 2013 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Excellent job. The carpet looks like new. Your rep was polite, listened to my concerns, was thorough and worked hard to make sure the carpet was cleaned.

Report a concern   August 21, 2013 — Rated 10 out of 10 by S.D. Zerorez Tri-Cities
What do you like about our products and services?

This was the first time we used Zerorez. We have three kids under the age of six and the light beige carpet was extremely dirty. It looks really good now and is soft to the touch. Tyson Chapman was very polite and did a great job cleaning the carpet. In the past when we had the carpet cleaned it seemed to get dirty really fast after the cleaning. We can't wait to see if Zerorez cleaning prevents this. Thanks

Report a concern   August 21, 2013 — Rated 6 out of 10 by A.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I realize this may not be a fair evaluation because my brother Casey was paying for my service but I would have not had some of the services done if I had known the cost. I was very surprised at the total amount. Looking back it would have been nice to have maybe a price sheet in hand to be aware of the expense. The total was so high for my budget, I would not have the same service done again. The prices seemed high to me and that is something I would disclose to any referral.
I wasn't "wowed" by the difference of before and after, but I think that is because my carpets and furniture are just old.
Tyson and other young man were great and very friendly. Only thing I didn't appreciate was a comment made about my brother Casey being an owner and how owners have $. Can't remember exact words but I don't think it should matter how much money you have, the cost was still important to me.


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