Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 28, 2025 — Rated 10 out of 10 by Jam Sichler Zerorez Tri-Cities
What do you like about our products and services?

Technician did a fabulous job cleaning my carpets!💯🙂

Report a concern   November 26, 2025 — Rated 10 out of 10 by N.A.W. Zerorez Tri-Cities
What do you like about our products and services?

Always delivers what is promised

Report a concern   November 25, 2025 — Rated 10 out of 10 by K.R. Zerorez Tri-Cities
What do you like about our products and services?

I always like the cleaning and the quick drying time, and your reasonable, affordable specials in perfect timing.
I have always had very good people.
Nathan was very pleasant. He did a very good job. He was a pleasure to have in our home.
Thank you once again for making my carpets clean and looking nice once again.

Report a concern   November 24, 2025 — Rated 5 out of 10 by A.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Large scratch on closet door and several spots on stairs did not come out. I okayed the stairs because when I looked at them they were wet and I couldn’t see the spots until they dried.

Report a concern   November 24, 2025 — Rated 10 out of 10 by Charli Armstrong Zerorez Tri-Cities
What do you like about our products and services?

The technician was both punctual and professional. The carpets turned out better than I thought they would. It worked surprisingly well. The price was very fair. I have zero regrets. Definitely would recommend.

Report a concern   November 21, 2025 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

I love that there are no chemicals used to clean my carpets and they are pet friendly! They provide excellent service and at an affordable price!

Report a concern   November 21, 2025 — Rated 10 out of 10 by D.T. Zerorez Tri-Cities
What do you like about our products and services?

No residue! Gets carpet clean and happens quickly

Report a concern   November 20, 2025 — Rated 10 out of 10 by Patricia Carlyle Zerorez Tri-Cities
What do you like about our products and services?

Very happy a 10 + for the guy that came forgot his name please give him credit

Report a concern   November 19, 2025 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

On time and quickly completed the work. Very pleasant to work with

Report a concern   November 18, 2025 — Rated 10 out of 10 by Sue Osborn Zerorez Tri-Cities
What do you like about our products and services?

Nathan did a great job. He went above and beyond to make our old carpets looks great again.

Report a concern   November 17, 2025 — Rated 10 out of 10 by Timothy Shipley Zerorez Tri-Cities
What do you like about our products and services?

I like that chemicals are not used safer for my dogs and family

Report a concern   November 16, 2025 — Rated 10 out of 10 by Debra Keatink Zerorez Tri-Cities
What do you like about our products and services?

Bryan did a great job. Took extra time to explain some things to help us keep our carpet cleaner. Fast appointment time.

Report a concern   November 16, 2025 — Rated 10 out of 10 by Ashley Garland Zerorez Tri-Cities
What do you like about our products and services?

Fast, works well, friendly staff

Report a concern   November 15, 2025 — Rated 9 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

This is the second time I've used Zerorez for carpet cleaning. Both technicians (Nathan and Jordon) were professional in every way. The service provided both times was exceptional, and the carpets were transformed both times. Would highly recommend Zerorez and will use them again!

Report a concern   November 14, 2025 — Rated 10 out of 10 by C.W. Zerorez Tri-Cities
What do you like about our products and services?

Quick and clean and professional

Report a concern   November 13, 2025 — Rated 10 out of 10 by Paul White Zerorez Tri-Cities
What do you like about our products and services?

Nathan was excellent at his job. The motor home got the refresher it needed.

Report a concern   November 13, 2025 — Rated 10 out of 10 by C.O.D. Zerorez Tri-Cities
What do you like about our products and services?

Good service and prompt!

Report a concern   November 13, 2025 — Rated 10 out of 10 by B.J. Zerorez Tri-Cities
What do you like about our products and services?

Great employee. Friendly. Clean.

Report a concern   November 13, 2025 — Rated 10 out of 10 by Roberta Bradfield Zerorez Tri-Cities
What do you like about our products and services?

Great tech; very personable but professional. Did a great job. I’ve used Zerorez before and will definitely use again. I referred a friend recently to Zerorez and she used your services as well.

Report a concern   November 12, 2025 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

The scheduler was friendly and got me in the next day for service. Tech was prompt, explained options simply, was respectful/friendly, and did a great job. My carpets look and smell great. Thank you!

Report a concern   November 12, 2025 — Rated 7 out of 10 by M.G. Zerorez Tri-Cities
What could we do to improve?

My only recommendation would be to be more careful with hoses as they can bring trash in or as tech walks in & out. I had my house deep cleaned prior to having the carpets done & I had to mop after the carpet cleaning.

Report a concern   November 12, 2025 — Rated 10 out of 10 by Velma Johnson Zerorez Tri-Cities
What do you like about our products and services?

I like many things about Zerorez. I like that they do not use chemicals and my carpets get amazingly clean. I also like that they are prompt and that I can get an appointment fairly soon after I call. I also like that most of the technicians I've used have gone the extra mile to make me happy! In fact this week Nathan deserves a 5-star for doing just that. I like that he suggested and used an odor treatment on my pet bed. I highly recommend the services of Zerorez.

Report a concern   November 11, 2025 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

I had my carpet and dryer vent cleaned in November. I liked that I got a texted saying that the Zerorez technician was on the way. He arrived on time. He introduced himself. His name was Nick. I showed him the areas that are to be cleaned and where the dryer was. He got right to work. When it came time for cleaning out the dryer vent, I had some questions. Nick took the time to answer them. He explained what he was going to do. I will request Nick for future cleanings.

Report a concern   November 9, 2025 — Rated 10 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

We just had our carpets cleaned yesterday and as always a superior job. Look forward to the next time with confidence. I appreciate your specials as a senior, it helps..

Report a concern   November 9, 2025 — Rated 10 out of 10 by S.F. Zerorez Tri-Cities
What do you like about our products and services?

The chemical(?) or cleaning solution used seem very good. Only thing I may suggest is to check the worker's shoes. He left many footprints on our tiles.

Report a concern   November 8, 2025 — Rated 10 out of 10 by Rhonda Vocht Zerorez Tri-Cities
What do you like about our products and services?

They do a nice job, and my carpet looks great afterwards.

Report a concern   November 8, 2025 — Rated 10 out of 10 by Teresa Davison Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service. Technician was very thorough and very professional.

Report a concern   November 7, 2025 — Rated 9 out of 10 by Guy Bleviens Zerorez Tri-Cities
What do you like about our products and services?

On time...did a good job and didnt cost a lot....

Report a concern   November 7, 2025 — Rated 10 out of 10 by Kerri McKillop Zerorez Tri-Cities
What do you like about our products and services?

Technician was very kind and knowledgeable. Also liked that the products are non-toxic,

Report a concern   November 7, 2025 — Rated 10 out of 10 by Michael Weston Zerorez Tri-Cities
What do you like about our products and services?

Great care in cleaning up and taking care doing the work.


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