Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9209 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 5, 2026 — Rated 10 out of 10 by J.Y. Zerorez Tri-Cities
What do you like about our products and services?

Always polite and drys fast

Report a concern   September 4, 2026 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Timely, efficient, good communication.
One strong suggestion: put towels or blankets down on hard wood floors to prevent water and product leaking onto the wood. The spots were somewhat wiped up, but still left areas that I had to clean the following day.

Report a concern   September 4, 2026 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

This is the 3rd or 4th time we've used Zerorez for our carpet cleaning for 2 different homes; all the techs have been great and we've been very happy with the quality of the work. Our most recent tech was Cory and he was great. We like that fact that the carpet dries relatively quick as well. The price is very competitive as well.

Report a concern   September 3, 2026 — Rated 6 out of 10 by J.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Our stairs were extremely wet. After 24 hours they were still not dry. Humps were created in our carpet upstairs that weren’t previously there.

Response from Zerorez Tri-Cities:

Thanks for your feedback. We'll be following up with you shortly.

Report a concern   September 2, 2026 — Rated 5 out of 10 by C.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The customer service was great but the service I hired them for was to clean cat pee out of some furniture and it still smells the same as before the cleaning. I even paid extra for the special cleaner. Just not the results I was hoping for.

Response from Zerorez Tri-Cities:

Thanks for your feedback. I will call you and we can return and address any concerns you may have.

Report a concern   September 2, 2026 — Rated 10 out of 10 by Maria Malham Zerorez Tri-Cities
What do you like about our products and services?

Very easy to book , comprehensive arrangements, convenient and friendly.

The cleaners are always very educated, and efficient and make sure that all the work is done

Report a concern   September 2, 2026 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

It was great & reaonable. Alex & partner did a great job on my two old chairs! And I would use zero rez again if I need carpets or any other furniture cleaned

Report a concern   September 2, 2026 — Rated 8 out of 10 by M.E. Zerorez Tri-Cities
What could we do to improve?

For a loyal repeat customer, I thought the price was a little high. Otherwise the service was good.

Report a concern   August 30, 2026 — Rated 9 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Good customer service

Report a concern   August 30, 2026 — Rated 10 out of 10 by E.E. Zerorez Tri-Cities
What do you like about our products and services?

V good service. Excellent Technician, Corey.

Report a concern   August 30, 2026 — Rated 10 out of 10 by Yvonne Trevino Zerorez Tri-Cities
What do you like about our products and services?

I love you services, every time you come out, you do an amazing job.

Report a concern   August 30, 2026 — Rated 10 out of 10 by Lydia Lyon Zerorez Tri-Cities
What do you like about our products and services?

Courteous people to work with, the price was fantastic. And very informative. I had my vents cleaned and will be having my carpets done next!!!!

Report a concern   August 29, 2026 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

Cleans the carpet without leaving a residue

Report a concern   August 29, 2026 — Rated 7 out of 10 by T.M. Zerorez Tri-Cities
What could we do to improve?

Make sure we were given a 15 mins heads up upon arrival

Report a concern   August 28, 2026 — Rated 5 out of 10 by B.A. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

We had the vents cleaned it would have been great to see before and after the vents were cleaned to verify the process works.Also was surprised not every vent was not cleaned with the air.
We probably will use another company when we need to do the vents cleaned again.

Response from Zerorez Tri-Cities:

Thanks for your feedback. I will call you and we can return and address any concerns you may have.

Report a concern   August 28, 2026 — Rated 10 out of 10 by Ray Bodeau Zerorez Tri-Cities
What do you like about our products and services?

Great service. Friendly and professional staff! Worked quickly and did an awesome job!

Report a concern   August 27, 2026 — Rated 10 out of 10 by Ray Bodeau Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great, very pleased with the backsplash clean and seal.

Report a concern   August 26, 2026 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

Professional service and clean carpets

Report a concern   August 24, 2026 — Rated 10 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

Our technician Cory was awesome! Took his time and worked non stop for 7+ hours

Report a concern   August 24, 2026 — Rated 8 out of 10 by E.R. Zerorez Tri-Cities
What could we do to improve?

I felt maybe he could have spot cleaned a little better. I have used your company before so I know your services are good. Yes, my carpets are old but i was a little disappointed on some parts, but who knows maybe it was the carpet.

Report a concern   August 21, 2026 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

My technician was very knowledgeable and thoroughly explained everything he was doing. He did an excellent job my carpets look beautiful!

Report a concern   August 21, 2026 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

I thought the tech that cleaned the floors was awesome. He worked hard and was very Knowledgeable about his service

Report a concern   August 20, 2026 — Rated 10 out of 10 by Heston Green Zerorez Tri-Cities
What do you like about our products and services?

Quick scheduling, professional & easy process.

Report a concern   August 19, 2026 — Rated 10 out of 10 by E.C. Zerorez Tri-Cities
What do you like about our products and services?

Corey did a great job getting out a few stains.

Report a concern   August 19, 2026 — Rated 10 out of 10 by Leslie Wier Zerorez Tri-Cities
What do you like about our products and services?

Will is knowledgeable and professional. We appreciate his helpfulness.

Report a concern   August 18, 2026 — Rated 10 out of 10 by Joshua Pine Zerorez Tri-Cities
What do you like about our products and services?

Fantastic service, quick and good availability!

Report a concern   August 16, 2026 — Rated 10 out of 10 by Aaron Becker Zerorez Tri-Cities
What do you like about our products and services?

The carpets looked new again. The smell is gone. The employee was super knowledgeable and was very helpful about previous pets. He was able to remove both stains and odors. Even better, he was just a friendly person. Thank you!

Report a concern   August 15, 2026 — Rated 10 out of 10 by M.T. Zerorez Tri-Cities
What do you like about our products and services?

Cory worked very hard to get the job done

Report a concern   August 15, 2026 — Rated 10 out of 10 by L.A. Zerorez Tri-Cities
What do you like about our products and services?

Great deals, thorough job, good customer service.

Report a concern   August 15, 2026 — Rated 10 out of 10 by K.D. Zerorez Tri-Cities
What do you like about our products and services?

Excellent employees that explain everything to you.


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