- Phone: 509-582-9000
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based on 9120 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to schedule and products clean great
The professionalism of your employees, and the care they show when doing their job. Great communication, and great prices.
Technician was very professional. And thorough. He explained everything he did.And i was pleased with his job.
I was under a time crunch to get a section of carpet cleaned before a large event at my place of employment. The sales staff moved other appointments around so they could take care of my needs. I love this type of effort. I cannot thank them enough for being so accommodating. The commercial carpet turned out great! They were on time and did it right.
Nick was very professional and quick. Very knowledgeable person. Products were amazing as well as the service. 10/10 would recommend Zerorez to anyone. They cleaned up my sectional and ottoman and they look brand new! Thank you!
they were very helpful & understood what I needed done in my home
Friendly staff, availability of appointments.
Really cool people
The prep cleaning of the carpet. The technicians attitude and work ethic.
Great customer service and affordable price.
Cory was courteous and professional and went the extra mile to do a great job for us!
AMAZING 10/10
Cory did a great job and was very friendly and easy to work with.
Alex did a great job making sure each room was well done.
I had my carpet shampooed recently and the the guy who came over left a bigger stain than what was originally there.
I have used Zerorez before and this hasn't happened before.
I am just disappointed in this particular outcome. The gentleman was professional.
It's just the stain is bigger than what it was.
Everything looks so clean !
I appreciated that you were willing to send a technician back to do the proper cleaning after the first one was not done well. That was very professional and speaks volumes of your business. My hope would be that it would be done right the first time.
Everything.
You guys were quick, courteous, and straightforward. I really appreciated the honesty and communication.
The technicians were very thorough and helpful. I'm very happy with the job they did. Well done!
The crew that was here did the best job out of all our previous visits
great communication and customer service
Great service and results!
Gentleman who came to our house left a lot of saturated areas on the carpet, he told us it would be completely dry in 4-6 hours but you could tell where he missed spots when he sucked up water. Took about 36 hours to dry in those areas
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Very quick and efficient service .The technician was knowledgeable and helpful.
Didnt try to up sale but also shared the best overall way to gi about what was needed
prompt, efficient, and thorough Nick knew exactly what to do to minimize damage.
Nathan did a great job and made my crummy old stained and stinky carpet actually look nice! Nathan was timely, personable, efficient, and skilled. Nathan gets a rating of 10 from me.
The professional workers and the product they use to clean carpets.
Carpets feel like new
Super fast service! Same day within an hour of when I first called. My cleaner for the unit was surprised that they could get the carpet so clean!