What our clients think of us!

My family and I have used ZeroRez numerous times. We’ve always been very pleased with your service. I’ve been very fortunate that your technician Jordan was sent for several of my appointments. He has always been friendly, professional and does an outstanding job getting my carpet very clean.

Our tech was very helpful and informative. We had a great experience and our carpet looks nice and clean!

Carpets are clean and dry fast! Our Technician was professional, and thorough. Prices were fair and affordable.

Excellent!! Timely, friendly, clean, professional.

Zerorez is always on time! They do a very good job and my carpet is not soggy for days

Best carpet cleaning results ever! Thank you Josh!

Friendly and fast service. Thorough and offered to clean more areas at a discount.

It was timely and professional. I was happy with the result.

Got here quickly

I got the special room deal. When they showed up it was extra to “clean” areas that were heavy traffic or possibly stained
The price for this was very high extra. I asked to just clean normal. After that left it was terrible and I had to rent a carpet cleaner and do it myself the same day. I was able to get most of the problem areas clean. Every time I dumped the vacuumed water it was filthy and this was right after you cleaned it. I could have saved cost and did it myself for less than half of what I paid.

On Friday 10/3/25 we had one room cleaned. The carpet was left sopping wet and remained that way through the weekend, developing a strong odor. Your team returned on Monday and Tuesday to address the issue, but each time more liquid was applied with minimal extraction. The carpet remained wet and the odor persisted.

We called on Wednesday morning and left a message at 6:30 AM, but received no response. After calling again at 11 AM, we were given inconsistent information — no manager was available, or perhaps a manager was calling in later, but we’d need to wait 24 more hours for anyone to come back to address the carpet and find a resolution. We were even told to “appreciate” that employees were being contacted on their day off. The handling of this situation was unprofessional, argumentative, and lacked any real urgency or solutions.

Despite being told we’d receive a call back by the end of the day, no one followed up until 11 AM the next day. By then, we had lost confidence in Zerorez’s ability to remedy the situation.

We contacted ServPro, who assessed the carpet’s moisture level at 99%. They promptly extracted all excess moisture, applied proper cleaning techniques, and used industrial fans and a dehumidifier. Within 24 hours, the carpet was clean, dry, and odor-free.
While we did receive a refund of $357 from Zerorez, we had to pay $500.80 out of pocket to repair the damage caused by your team’s inadequate service.

Given this, I am requesting Zerorez reimburse the difference between the amount we originally expected to pay for a simple carpet cleaning and the full cost we ultimately incurred to correct your mistake.

This experience was unacceptable, and we will not be using or recommending Zerorez in the future. I am unclear whether this was an issue with your extraction equipment or process, but having a team apply significant water with minimal extraction across three visits is clearly a failed approach.

Your employee's are knowledgeable and efficient.

The effort to clean the stair treads was not good and was at the end of the day and the tech was over going above and beyond to make sure the treads/spots were clean. Very Disappointed and i was told to just go try to buy a spot remover and use it to get it removed.

How fast and efficient you are I’m pleased

The service was great. The technician was very thorough and because they had a minimum and the area that we needed cleaned was so small they gave us every possible option to protect our carpet in the future.. I was very thankful and will continue to use ZeroRez

Carpet was clean and dry within 3 hours. Service person was professional.

My furniture is clean now.

Carpet dries fast!

Got charged extras $150 bucks worth and the couches don’t look like they were really cleaned… the extras said blood, urine or feces.. which none of these were there at all one was a new couch that was in my garage that had gotten dirty during delivery the dirt mark on the back of it is still there there is a dark spot on the top still there. The second one. Is a Seconal inside that looks the same as it did. I wasn’t home my 22 yr old son was so I wasn’t around to see or talk to the tech. Just meh job for $500 bucks and still need to have something done.

Nick was very professional & knowledgeable. My carpets looked brand new after he cleaned our carpets. I loved how my carpets were not soaked in water & were dry so quickly. It looks & smells like I just had brand new carpet installed. Thank you 😊

Technician who cleaned my carpets was very nice, knowledgeable, and did a great job.

I’m happy

Just had our carpets cleaned and upholstery too.
A great job! The technician cleaned our carpets and furniture as though it was his own-taking time to do the job carefully.

The company does not use soap but a steam method which does not leave a residue.

We’re very pleased with their service.

Thank you Zerorez and we will use you again in the future.
M&L

It would be nice to see a written description of the added services options, with costs.

Great team, effective equipment, team was competent and creative in doing the job safely and effectively, navigating the home and addressing all challenges.

Fast and a very professional job.

I couldn’t be more impressed with the service Nathan provided. From start to finish, he was incredibly kind, professional, and attentive. He took the time to explain every step of the process so I knew exactly what to expect, and even went above and beyond by sending photo updates along the way — something you don’t often see!

Nathan’s attention to detail, communication, and genuine care for customer satisfaction truly stood out. It’s rare to find someone who takes this much pride in their work, and it shows in the results. ZeroRez is lucky to have him on their team — if every employee delivered service like Nathan, they’d set a new standard for the entire industry.

He absolutely deserves recognition (and maybe even a raise!) for the outstanding job he’s doing. I’ll definitely be requesting Nathan for any future services.

Great service and outstanding response to concerns.

Friendly staff and great results.

The job performance by your service technicians is always excellent. Very thorough cleaning.