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based on 9209 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service. Product backs up technicians Claims. Very knowledgeable and professional technician. Takes pride in their company. Would highly recommend and will definitely use again.!
Tamara
Our Tech was very friendly very thorough and on time The end result was excellent as usual 10 of 10
Resolved my carpet issues.
They kept me informed throughout the process while I was across the country.
Technician was very friendly, checked out the bedrooms before cleaning and keep us in the loop during the process. Cleaning was done in a timely manner manner and it dried in 4 or 5 hours
Great job, friendly service and FAST dry time
The person who did the work arrived on time. He was courteous and polite. He explained all of what he did and did a thorough job. Total cost was very reasonable. Though are carpet is 12 years old, it now looks almost new.
Very professional Cory was on time and explained the process. I am pleased with the work he did. Thank you.
Cody, my technician from Tri-Cities, WA. He was very professional and his work on my carpets are wonderful!
Other than a timely arrival service was awesome! Roberto updated me with new time and continued to update me
Will the technician was professional and friendly!!
The people that have come to clean our rugs are professional, friendly, and do a good job. They try hard to communicate all the options before cleaning, so you know what to expect. Prices seem fair. This is a fair and honest company.
I had a bedroom carpet cleaned, focusing on a small traffic area. Many stains remained after the cleaning. In addition, the technician was not attentive to details coming and going through the house, also, left many scuff marks around the white baseboards of the bedroom. Very disappointed overall in the experience.
I like the low chemicals and fragrance of the products. I have found the technicians to be helpful and great at explaining the service benefits. The technician this time was right on time and very efficient.
fast scheduling
In and out quick. thorough and professional.
Communication and right on time
The guy who did our carpet did a great job. Professional, explained what was going to be done and process. Did an excellent job cleaning the walk path ways!
Thank you!
I was very impressed with the service I received. My daughter and son-in-law recommended them. My daughter is Marie Rockwell and son-in-law Dennis Rockwell. This is the first-time the carpet has been cleaned since in moved in in 2019. I had a senior dog. I was very impressed.
Thank you very much for the care.
Rosanne Frantz-Gaines.
The guy that came and cleaned the carpets did a great job and was very nice. I just don't like the up sell stuff. They offered it on the phone when I called and I said no. Then he mentioned it again when he came in. He was wrapping up and putting all the stuff back in his van when I noticed he forgot to do one of the bedrooms that I paid for. I told him not to bother worrying about it right now since I have another cleaning scheduled for tomorrow. I just didn't want to be charged for it again. Looking forward to seeing you tomorrow morning to finish up the house. Thanks so much!
Techs were very polite and thorough. The one gentleman was training the other and I was very impressed as well with his teaching. They did great!
Your process damaged my carpets causing them to need to be stretched and the worker damaged a few doors that I ended up having to repair quite a lot after what should have been a simple job.
I'd say to make it right I would like a refund of $150 which is how much it cost for me to bring out my carpet guy after you guys messed up.
Friendly knowledge service technician
The carpet cleaning services are great and gets spots out.
It was easy ti schedule an appointment and very friendly.
The technician worked so hard to clean all rooms of the house really well, they look better than ever! He was both professional and personable. We have used Zerorez many times over the last several years, and he did a fantastic job for us as we get ready for many visitors soon!! Thank you!
Technician was friendly and did a good job
Alex was great and my carpet is even better!
The gentleman who cleaned my carpet was very professional, knew what he needed to do, explained everything to me, got my carpet clean.He was absolutely wonderful.
Very nice service techs that always do a thorough cleaning job on our carpets.
Professional skills and attitude