Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 18, 2025 — Rated 10 out of 10 by Anam Jabeen Zerorez Tri-Cities
What do you like about our products and services?

Nick was super nice, Zero Rez did a great job at cleaning my house after reconstruction! Thank you!

Report a concern   August 17, 2025 — Rated 10 out of 10 by Kjerstin Berglin Zerorez Tri-Cities
What do you like about our products and services?

The cleaning process leaves the carpet as dry as possible. The carpets look sparkly and new! The dispatch lady Rosie was so very quick and helpful. So reassuring because my dad felt so embarrassed about his carpet stains. We have used Zerorez several times. The technician is very meticulous and hard working!

Report a concern   August 16, 2025 — Rated 10 out of 10 by Linda Chapman Zerorez Tri-Cities
What do you like about our products and services?

On time, Polite and very proffesional. Work was done to satifaction. Priced well.

Report a concern   August 16, 2025 — Rated 10 out of 10 by E.S. Zerorez Tri-Cities
What do you like about our products and services?

The carpet looks great..I appreciated that I was informed what steps were being taken and why.the carpet dried quickly. josh was very respectful. And went right to his job. I would like for him to always be my carpet cleaner.

Report a concern   August 13, 2025 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

The carpeting had some serious stains and Thomas did a great job getting rid of them. I highly recommend Zero Rez. I will be using them again in the near future.

Report a concern   August 13, 2025 — Rated 10 out of 10 by Shawna Castleberry Zerorez Tri-Cities
What do you like about our products and services?

Efficient cleaning, friendly service, attention to detail

Report a concern   August 12, 2025 — Rated 10 out of 10 by Ted Lukkes Zerorez Tri-Cities
What do you like about our products and services?

Personal vary friendly

Report a concern   August 11, 2025 — Rated 10 out of 10 by Ron McKenzie Zerorez Tri-Cities
What do you like about our products and services?

I am the GM for a local plumbing company. As we all have mistakes sometimes in the plumbing industry we do too. When we have, we have used zerorez. The rapport I get back from my clients when subbing them out is the same as if I sent one of guys! There for I will refer zerorez with confidence. I have also used them in my office, which they have done a fantastic job from the estimate to the tech at the door. He even made sure to follow my exact instructions after leaving him alone in our building. Locking up, closing doors, and turning off the lights. Thanks Zerorez!

Report a concern   August 11, 2025 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

Ryan did a great job.

Report a concern   August 11, 2025 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Customer service

Report a concern   August 10, 2025 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

I’ve used Zero Rez for many years, it’s a good product. My carpets and area rugs look new again.:) The staff is good w/scheduling. Nathan was great, & very helpful.:)

Report a concern   August 10, 2025 — Rated 10 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

Best service and job

Report a concern   August 9, 2025 — Rated 10 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

Professional service, professional cleaning.

Report a concern   August 9, 2025 — Rated 10 out of 10 by J.O. Zerorez Tri-Cities
What do you like about our products and services?

They were on time, had the work done quickly and reasonably priced.

Report a concern   August 8, 2025 — Rated 10 out of 10 by Daniel Gill Zerorez Tri-Cities
What do you like about our products and services?

Carpet cleaning with great customer service

Report a concern   August 8, 2025 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

We always choose zerorez. Clean carpets. Good service.

Report a concern   August 7, 2025 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

The carpet cleaner did a wonderful job on our very soiled carpets! He was professional and explained all the options very well.

Report a concern   August 7, 2025 — Rated 8 out of 10 by J.B. Zerorez Tri-Cities
What could we do to improve?

I shouldn't have needed a second trip out to clean the carpet. Had the first guy spent more time on the heavier soiled carpets I would have been completely satisfied. This was confirmed by the results after the second guy came out and cleaned more thoroughly. The carpet looks great now!

Report a concern   August 7, 2025 — Rated 2 out of 10 by K.K. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

We had Zerorez work on our carpets twice after we bought a new home. The previous owner had done a “move out clean” that clearly just brought odors to the surface. The floors smell exactly the same as they did before and perhaps worse. Everyone performing the work was kind and professional, but the work is not worth what we paid and I would never recommend them. I would like to get some of my money back, but I have called multiple times to discuss this and it doesn’t sound like that will happen.

Report a concern   August 7, 2025 — Rated 10 out of 10 by Candy Jones Zerorez Tri-Cities
What do you like about our products and services?

The associate was very knowledgeable and friendly. He explained what he was doing, explained the advantages of the add ons and my favorite part, he raked the carpet when he was done. I thanked him profusely and told him I always had to ask. He said it’s all about presentation. He takes pride in his work.
He did a very good job. He’s an asset to your company…
And it’s a plus that it dries so quickly.

Report a concern   August 6, 2025 — Rated 9 out of 10 by James Towell Zerorez Tri-Cities
What do you like about our products and services?

Great service.

Report a concern   August 3, 2025 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

Alex was very thorough and did a great job, especially on the kitchen tile floor. The carpets look great also. He did a good job of explaining all of the options to us.

Report a concern   August 2, 2025 — Rated 7 out of 10 by R.A.R.A. Zerorez Tri-Cities
What could we do to improve?

My couch still has dark spots on it. It's not as clean as the last time you cleaned it, so I'm wondering if your employee may need more training.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   August 2, 2025 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

The quality and efficiency

Report a concern   July 31, 2025 — Rated 10 out of 10 by Ashton Winder Zerorez Tri-Cities
What do you like about our products and services?

Fast and easy

Report a concern   July 31, 2025 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service.

Report a concern   July 31, 2025 — Rated 10 out of 10 by R.O. Zerorez Tri-Cities
What do you like about our products and services?

Clear pricing, on time, professional and knowledgeable, excellent results.

Report a concern   July 30, 2025 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

Nathan was professional and truly strived to meet our expectations. The service was excellent and I would recommend Zerorez to any who asked.

Report a concern   July 30, 2025 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

The products used do the job for me.

Report a concern   July 28, 2025 — Rated 10 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

The technician did a great job and was very thorough. He was professional and knew what he was doing.


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