- Phone: 509-582-9000
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based on 8817 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were on time, had the work done quickly and reasonably priced.
Carpet cleaning with great customer service
We always choose zerorez. Clean carpets. Good service.
The carpet cleaner did a wonderful job on our very soiled carpets! He was professional and explained all the options very well.
I shouldn't have needed a second trip out to clean the carpet. Had the first guy spent more time on the heavier soiled carpets I would have been completely satisfied. This was confirmed by the results after the second guy came out and cleaned more thoroughly. The carpet looks great now!
We had Zerorez work on our carpets twice after we bought a new home. The previous owner had done a “move out clean” that clearly just brought odors to the surface. The floors smell exactly the same as they did before and perhaps worse. Everyone performing the work was kind and professional, but the work is not worth what we paid and I would never recommend them. I would like to get some of my money back, but I have called multiple times to discuss this and it doesn’t sound like that will happen.
The associate was very knowledgeable and friendly. He explained what he was doing, explained the advantages of the add ons and my favorite part, he raked the carpet when he was done. I thanked him profusely and told him I always had to ask. He said it’s all about presentation. He takes pride in his work.
He did a very good job. He’s an asset to your company…
And it’s a plus that it dries so quickly.
Great service.
Alex was very thorough and did a great job, especially on the kitchen tile floor. The carpets look great also. He did a good job of explaining all of the options to us.
My couch still has dark spots on it. It's not as clean as the last time you cleaned it, so I'm wondering if your employee may need more training.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
The quality and efficiency
Fast and easy
Great customer service.
Clear pricing, on time, professional and knowledgeable, excellent results.
Nathan was professional and truly strived to meet our expectations. The service was excellent and I would recommend Zerorez to any who asked.
The products used do the job for me.
The technician did a great job and was very thorough. He was professional and knew what he was doing.
Well, the carpet did not come all the way clean now that it's been a couple days since you were here. Specifically, the area along the border of where the throw carpets sit - from the front door all the way to our counter. The rest of it looks good, but this is the main area where customers are going to see it still being dirty.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
We used Zerorez for the first time at a commercial facility at Tri-City Union Gospel Mission and were very pleased with the results. Their method of cleaning is far superior to spraying a solution and then extracting a portion back, leaving you with soaked carpets that are not really clean. The people are friendly, and I totally support local family-owned businesses.
Josh did an outstanding job of cleaning my light colored sofa and chair. He took the time to listen to my concerns and addressed them.
Great service
Great service! Great job on our carpets. Would highly recommend. Josh was great! Quick but efficient and informative.
I appreciate the how quick it was to schedule an appointment. The technician was courteous and friendly. My carpet looks great!
He was professional and gave me several options to take care of previous dog excrement and odor issues. Everything was as expected. The area was left clean and tidy.
Very professional people that explain the process and products and do a great job.
The tech that came out and helped me was great! Josh was super helpful and informative. I was also working within a very strict budget and the production manager helped make sure I could get done what I needed to within the budget and the results were wonderful!
Always great customer service- clear communication.
Employee extremely punctual and courteous...and good work ethics!
Josh was so considerate, thorough & professional!! He did an amazing job for us & will always welcome his services. 👍
Professional service, professional cleaning.