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based on 8817 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the rep was very polite [rofessional and thourough. the carpet showed a very clear improvement in looks upon completion, Thanks Christian for such a professinal job.
He was in and out in 2 hours and the carpet looks wonderful!
The entire job needs to be redone. And, our carpets are all with some white marks which I hope are not stains an Zerorez can take of when redoing everything.
Service was friendly and informative and a problem that occurred from a faulty cleaning machine was rectified to our satisfaction.
Jordan of your staff is competent, knowledgeable, and informative on the process. Our carpet is 15 years old and continues to live another day due to quality cleaning using no chemicals - thank you!
The service is what I like most.
Professional & efficient.
The technician did a really nice job cleaning our carpet. He was friendly and even gave us a little extra cleaning. He was on time and went right to work. We always get a great job from Zerorez!
The technician was prompt. Did a great job of cleaning. I will continue to use ZeroRez for my carpet cleaning.
Great Service, very professional
No chemical smell, it’s quick, it dries quickly and good service!
on time, friendly, and professional service technician.
Customer service, punctuality and honesty.
Speedy service and no chemicals
Loved the tech! He was very quick, efficient and thorough.
We had three rooms and four dining chairs cleaned. Love the product used, everything dried fast and we were back to normal living within 3 hours of completion.
We were very satisfied with our service by ZeroRez. We had excellent communication with Rosi and Roberto in the office. They answer promptly, they respond carefully to answer all my questions, and they provide all the information and assistance I need.
The cleaning tech Jacob was prompt, professional and very courteous. He explained the service very thoroughly, he did a great job cleaning the carpets, and he touched up an area to ensure that I was satisfied prior to finishing.
We have 26 year old carpets that hadn’t had a thorough cleaning in ten years, and had quite a bit of stains. The carpets now look like new, it is sooo nice!! Thank you for your excellent service!!
They are professional and efficient.
Quality service
We've used ZeroRez to clean our office carpets every year and are happy with the results and customer service every time.
Appointment was between 12 and 4 which seems like a big stretch. I waited anyway and got a call at noon saying they were running late and woul be here at 2 or 2:30. At 4:15 I called because they close at 4 and no one had came. Waiting ask day with your furniture in other rooms and no cancelation was unacceptable. He showed up at 5:00 pm. When he went over the quote, they had lied about what the cost entailed. The entire reason for them coming was pet stain and odor removal but my quote all of a sudden didn't include that.
When he left, more stains appeared. Brown streak marks from the cleaner. I had to clean by hand and the stains and odor is still there.
Professional
Courteous
Punctual
Your reps that came to our home were awesome!! They did a fantastic job!!
Great job & nice workers.
Your people are always very professional and great to work with.
Ease of booking, great communication, very nice and polite professionals, high quality of services provided.
It was quick and the 2 couches and area rug turned out really nice
Carpet looks great
Polite and efficient technicians
Cost effective
Service was great he was very informative about the whole process and very friendly!
My technician was great at providing options and recommendations. He went above and beyond with his service!
The customer service and quality of the job performed. Alex was wonderful and helpful the whole time. Was careful and considerate of my place and my neighbors. Definitely would recommend to anyone needing their carpets cleaned with care and attention to detail.