Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 1, 2025 — Rated 10 out of 10 by Ted Bugas Zerorez Tri-Cities
What do you like about our products and services?

Technicians were fantastic.

Report a concern   April 1, 2025 — Rated 10 out of 10 by E.H. Zerorez Tri-Cities
What do you like about our products and services?

Timely, Great job

Report a concern   March 31, 2025 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

You offer many different services, which I like, and your technicians explained the process very well.

Report a concern   March 28, 2025 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

Your guys were friendly and knowledgeable about their business. We were very please with their work and the results of the cleaning. The hall area was a little wetter than the living rooms and took more than 24 hours to dry. Definitely a 10 even tho the hall took so long to dry.

Report a concern   March 27, 2025 — Rated 10 out of 10 by D.A. Zerorez Tri-Cities
What do you like about our products and services?

The crew did a great job and didn’t hard sell any extra services. They also did wonderful keeping the area as clean as possible as they were working.

Report a concern   March 26, 2025 — Rated 10 out of 10 by C.O.D. Zerorez Tri-Cities
What do you like about our products and services?

Very good people doing a good job!

Report a concern   March 23, 2025 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service! The technician went above and beyond. He was friendly and knowledgeable. I've had my carpets cleaned before by a different company the chemical deodorant smell was pungent. With Zerorez, my home is left smelling clean without it being overwhelming.

Report a concern   March 20, 2025 — Rated 10 out of 10 by Niki Eller Zerorez Tri-Cities
What do you like about our products and services?

Knowledgeable, friendly , helpful

Report a concern   March 19, 2025 — Rated 10 out of 10 by N.V. Zerorez Tri-Cities
What do you like about our products and services?

Eficiente, clean and very good quality work

Report a concern   March 17, 2025 — Rated 10 out of 10 by B.S. Zerorez Tri-Cities
What do you like about our products and services?

They did an incredibly professional, complete job. They explained the process and what they were doing which was very interesting. We will definitely recommend them.

Report a concern   March 16, 2025 — Rated 8 out of 10 by P.P. Zerorez Tri-Cities
What could we do to improve?

Jacob did a great job on our rugs. Will give a 10 when we consistently get that quality of work.

Report a concern   March 16, 2025 — Rated 10 out of 10 by Jennifer Ward Zerorez Tri-Cities
What do you like about our products and services?

Very thorough efficient, and on time did a good job

Report a concern   March 16, 2025 — Rated 10 out of 10 by Cary Sherrow Zerorez Tri-Cities
What do you like about our products and services?

I like that there's no left over residue, or smell. This is my second time that I've used ZeroRez and next time I want my carpet cleaned I'll use them again.

Report a concern   March 16, 2025 — Rated 10 out of 10 by Stephanie Deford Zerorez Tri-Cities
What do you like about our products and services?

Great job! They kept us up to date on when to expect our technicians and arrived promptly. The technicians were friendly and professional. Service was completed in a timely manner and the results did not disappoint. Shout out to Alex for a job well done!

Report a concern   March 15, 2025 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

Good service

Report a concern   March 15, 2025 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

Nathan was great!

Report a concern   March 13, 2025 — Rated 10 out of 10 by Carol Chorney Zerorez Tri-Cities
What do you like about our products and services?

A very clean carpet. No residue. Quick.

Report a concern   March 12, 2025 — Rated 10 out of 10 by Pete Maltos Zerorez Tri-Cities
What do you like about our products and services?

Tech was very friendly, yet professional. He walked thru the areas to be cleaned and explained the cleaning process, and timeline. He was very efficient, and finished in a timely manner. I highly recommend Zerorez, and tech Easton.

Report a concern   March 12, 2025 — Rated 10 out of 10 by Roger Maddison Zerorez Tri-Cities
What do you like about our products and services?

Was friendly and did a good job of shampooing. Went over areas that were problems and explained what could be done.

Report a concern   March 12, 2025 — Rated 10 out of 10 by Mark Schaefer Zerorez Tri-Cities
What do you like about our products and services?

Good customer service and good cleaning of carpet

Report a concern   March 10, 2025 — Rated 10 out of 10 by Collise Chapman Zerorez Tri-Cities
What do you like about our products and services?

Our technician, Christian was incredibly kind. He walked around with me & explained what he was going to do. The results were an overwhelming success!

Prior to my appointment, I had several personal issues that necessitated rescheduling! Rose and the young gentleman (sorry for not remembering his name), we're so very kind, patient and helpful! I'm definitely a ZEROREZ FAN!

Report a concern   March 9, 2025 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Amazing work, gets job done and didn’t disappoint, recommending for sure

Report a concern   March 9, 2025 — Rated 10 out of 10 by Fred Watkins Zerorez Tri-Cities
What do you like about our products and services?

He cleaned our carpet very quickly and did a great job. The carpet dries quickly also.

Report a concern   March 8, 2025 — Rated 10 out of 10 by S.J. Zerorez Tri-Cities
What do you like about our products and services?

I recently had Zerorez clean the carpets in my father’s condo for the first time in 20 years, and I couldn’t be more impressed! Even though the carpets were in relatively good condition, they definitely needed a deep clean after all those years. The technicians were professional, thorough, and took extra care to treat a few stubborn stains. They also did a fantastic job deodorizing, leaving the whole place smelling fresh and clean.

I love that Zerorez uses their no-residue cleaning method—no harsh chemicals, just incredibly clean carpets that feel soft underfoot. It’s amazing how much brighter and refreshed everything looks. If you need carpet cleaning, I highly recommend Zerorez!

Report a concern   March 7, 2025 — Rated 10 out of 10 by Carrie Long Zerorez Tri-Cities
What do you like about our products and services?

We love having clean carpets without residue that attracts more dirt! We appreciate the knowledge and professionalism of your technicians.

Report a concern   March 7, 2025 — Rated 10 out of 10 by S.O. Zerorez Tri-Cities
What do you like about our products and services?

You stand by the service you provide.

Report a concern   March 7, 2025 — Rated 10 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

Everything!

Report a concern   March 7, 2025 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

On time. Great job! Friendly employee.

Report a concern   March 7, 2025 — Rated 9 out of 10 by A.P. Zerorez Tri-Cities
What do you like about our products and services?

Carpets are not overly wet after cleaning. Also, no problem getting a return visit for spots that didn’t come out. Service cleaners were polite and explained why spots didn’t come out.

Report a concern   March 7, 2025 — Rated 10 out of 10 by C.W. Zerorez Tri-Cities
What do you like about our products and services?

Timely, polite, and thorough. They did excellent work.


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