- Phone: 509-582-9000
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based on 8889 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Overall the service was excellent. The only thing that caused me pause was that Jacob left my screen door locked in the open position. The door is half way open- I went to release the door to close it and it is stuck in the open position. I had to get some tools and fix it myself.
I wish Jacob would have said something about it before he left. Unfortunately I had to discover this on my own.
Easy to make appointment and great communication from technician
Was not what we expected. Not as thorough as we thought for the cost.
And the Tech broke a light cover on a wall as well as a glass ceiling light cover during the process. No offer to clean up or replace. He did apologize for doing it.
There were options for appointments within the week of when I wanted to schedule, the customer service was exceptional both on phone to confirm details and the technician (Jacob) who arrived on time, was friendly, informative, and worked efficiently.
Good value for the money. I always go to zerorez first when I need carpets cleaned.
The product and service were great.
Great customer service & care.
You did a great Job
We have used ZEROREZ several times over the years. Always happy with the results. Gordon, the technician was friendly and did a good job.
Fast and great service, on time and done quickly!
Scent
Service provider explained that it was traffic, not pet issues from previous owner
The young man was very friendly and he did an awesome job! My carpet looks amazing! I didn't think he could do much with my light beige bedroom carpet and it turned out beautiful. Will definitely have them back!
The people are great to work with open the door and let them do their thing
We like the attention to detail of the services that were provided, air duct cleaning, carpet and recliner cleaning.
We liked the quality and attention to detail of the services that were provided, cleaning air ducts, carpets and recycling chairs.
The service was easy to schedule. The tech was on time, knowledgeable, professional, and efficient. The service was a great value and my carpet looks and feels great.
Was able to schedule in short notice. Communication was great and tech did a great job & explained everything.
Great service, and results!
Very informative, thorough, and professional
Appreciate the professionalism and courtesy of the serviceman who cleaned our carpets.
I would like a call back so that a tech can come out and touch up the inconsistencies with the cleaning of the tile. It was definitely better the last time you guys did it and the tech didn't leave the white film all over the floorboards and wood floor beside the tile. :( He was very nice though...
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Quickly got an appointment and did a great job. There was a mix up on the date and time but it all worked out great
Very professional, left everything nice and clean and up to my standards
The carpets were cleaned so well and in a timely manner. The customer service was excellent. The technician recommended ZeroRez products to extend the life of the carpet and get out stains.
My rep was very polite and knowledgeable. I will be recommending him to my friends!
Thank you Alex!
Excellent professional service man!
Clean!
I appreciated the same day service after my dog had several “accidents” on my carpeting. The stains have all been removed, the products used left no lingering scent and the technician was respectful and took special care cleaning.

Technicians are professional, courteous . Quick service and reliable.