- Phone: 509-582-9000
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based on 8889 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tech was great let me know along the whole process
Great service and really great technicians. Love my clean carpets
Good customer service from tech carpets looked pretty good
Our 10 year old carpets look amazing! Easton did a great job he was prompt, knowledgeable about the products available and efficient. Thank you!
Effective cleaning without harsh chemicals
fast and professional
very disappointed in the quality of the cleaning. I do believe it was mostly on the tech performing the work. Although he was courteous and communicative, he rushed the job and the results were indicative of the effort. At the conclusion of the cleaning, it appeared that the stains were gone but when the carpet dried, they were all still there. Not impressed. "Experience the Zerorez Difference" ? Think I will go back to renting a Rug Doctor. The results are much better.
The professionalism of the individual who cleaned the carpets and the individual who cleaned the air ducts was impressive. Both were engaged in the process and took pride in their work.
No residue cleaning, The cleaning process is safe for kids, pets, and the environment since it doesn’t rely on harsh detergents or toxic chemicals.
carpet looks great! service technician was friendly and efficient. very happy with my carpet cleaning.
The young man Alex did a very good job. I would recommend his work. Thank, You
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
The first time you came out to clean our carpets was great and the tech was informative and thorough and did a great job. This past time was not that way. We felt the tech rushed his way through the job. It took him under an hour to do 3 rooms and a large staircase with a landing. Some things definitely lightened but, there are areas that still look untouched that were supposedly cleaned. We didn’t see the same results as the first time which was disappointing with how much money we spent.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Fast. Clean. Polite
Nathan.
quick, friendly, knowledgeable.
Jacob was excellent in both customer service and doing his job to get the best results. Our carpets came out great. I always use Zero Rez as there are no perfumes used and minimal water so the carpets aren’t soaked. By evening the carpets are clean and dry with no scent.
Very polite and helpful! Carpets looked and smelled great!
The tech stuck with it even when his equipment was malfunctioning. He explained everything in detail.
Tech was on time and professional.
Nathan was so pleasant and kind and caring. Your company was highly recommended and I can see why. I would gladly recommend - and already have!
Punctual, ask if you approve of job, go over bill with you. Willing to correct a mistake if made. Professional
When I asked to have my stairs cleaned, it would be nice if there was a little more communication on about how it is done. My stairs have carpet wrapped around the edge where the wood spindles are and you had to come back and clean that part. Also, we had to ask that you bring something to block The cold air from coming in. I feel that should be part of customer service even in the summertime with bugs.
Great service. Thank you
Carpets are always so clean and smell great! They are always friendly explain everything and are efficient!
Do quality work and theemployees are very courteous.
Cleans well
Very prompt and professional. Highly recommended for all of your carpet cleaning!
Rosie is very friendly and super helpful. The work that we have had done has been of great quality. Thanks!
good cleaning prompt. professional
The Tech did a really good job.
Very nice staff person. He was patient and explained everything to me. Pleasant experience.