Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 11, 2025 — Rated 10 out of 10 by Desiree Presnell Zerorez Tri-Cities
What do you like about our products and services?

Great products. No smell or residue. Just clean carpets! Very friendly service technicians. Very thoughtful about how to best attack our carpet problem. Would highly recommend to anyone.

Report a concern   September 11, 2025 — Rated 10 out of 10 by Nancy Cox Zerorez Tri-Cities
What do you like about our products and services?

Same day service!!!! On time, great communication, very efficient!

Report a concern   September 10, 2025 — Rated 9 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

Josh was very professional and did an excellent job on cleaning my carpets. While he mentioned other available services, I felt no pressure whatsoever. He was kind and courteous and made sure I was completely satisfied with the cleaning before he left. Thank you!

Report a concern   September 10, 2025 — Rated 10 out of 10 by D.W. Zerorez Tri-Cities
What do you like about our products and services?

Fast, competent service and a pleasant technician.

Report a concern   September 8, 2025 — Rated 10 out of 10 by Robyn Huetter Zerorez Tri-Cities
What do you like about our products and services?

Professionalism and a job well done!!!!!

Report a concern   September 7, 2025 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule online, quick service, professional results, great job - Nick.

Report a concern   September 6, 2025 — Rated 10 out of 10 by E.K. Zerorez Tri-Cities
What do you like about our products and services?

Tech was professional and polite. Did through cleaning.

Report a concern   September 6, 2025 — Rated 10 out of 10 by N.C. Zerorez Tri-Cities
What do you like about our products and services?

the employee was very friendly and explained everything to me in detail.

Report a concern   September 5, 2025 — Rated 10 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

Everything was explained to me. I felt knowledgeable in making decisions about the services offered. Technician was very courteous, on time, and only took a couple hours to do my whole house. My carpets looked great and there was no oder. I would highly recommend Zerorez to anyone.

Report a concern   September 5, 2025 — Rated 10 out of 10 by A.W. Zerorez Tri-Cities
What do you like about our products and services?

Zero fragrance. The young man took his time to explain the process to me and asked if I had any questions.

Report a concern   September 5, 2025 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Prompt service
Knowledgeable service person
Job well done

Report a concern   September 5, 2025 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

I like how they not only gave us a window of when they would come, but also texted us when they are on their way asking if we are ready for them. Josh is a great asset to your team. He was informative positive and efficient, working thoroughly and carefully. I felt confidence in his work and abilities.

Report a concern   September 4, 2025 — Rated 10 out of 10 by Jacqueline Weber Zerorez Tri-Cities
What do you like about our products and services?

Service, results, price!

Report a concern   September 4, 2025 — Rated 10 out of 10 by Heather Bakke Zerorez Tri-Cities
What do you like about our products and services?

Great customer service, I felt like our guy was very honest with us about certain stains and they all came clean, looks beautiful!

Report a concern   September 4, 2025 — Rated 10 out of 10 by Eric Schmieman Zerorez Tri-Cities
What do you like about our products and services?

Josh arrived on time, worked hard, and did a great job. Josh represents your company exceptionally well.
We appreciate that Zero Rez does not leave chemicals on our carpet that might harm us, our pets, or the environment.

Report a concern   September 3, 2025 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

This is the third time we've used Zerorez, 2nd at this home. We've always very happy with the end result, that's why we're return customers. Nathan was great and explained each step of the process as he went along. We like that the carpet dries within a short period of time as well. We will definitely be calling Zerorez next time we need our carpets cleaned.

Report a concern   August 31, 2025 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Very affordable and efficient.

Report a concern   August 31, 2025 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

The technician was friendly and polite. He arrived on time and did a great job on my older area rugs.

Report a concern   August 31, 2025 — Rated 10 out of 10 by Penni Miles Zerorez Tri-Cities
What do you like about our products and services?

Able to get scheduled quickly, great technician, carpet dried quickly, no crunchy afterwards looks almost brand new

Report a concern   August 31, 2025 — Rated 10 out of 10 by Kathy Armstrong Zerorez Tri-Cities
What do you like about our products and services?

The tech was very nice and the prices are reasonable

Report a concern   August 30, 2025 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

Dave did a really good job. The rugs were cleaner than the company we used last year. Drying time for the area rugs was short also

Report a concern   August 29, 2025 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

Quick dry time & clean!!!

Report a concern   August 27, 2025 — Rated 10 out of 10 by R.K. Zerorez Tri-Cities
What do you like about our products and services?

It was simple to book and the service was very efficient. Eric was very communicative and did a wonderful job.

Report a concern   August 26, 2025 — Rated 10 out of 10 by P.S. Zerorez Tri-Cities
What do you like about our products and services?

Everyone was so helpful from start to finish.

Report a concern   August 25, 2025 — Rated 10 out of 10 by Lisa Betz Zerorez Tri-Cities
What do you like about our products and services?

The technician was able to remove a stain that had been in the carpet for years. Really appreciated his knowledge and professionalism.

Report a concern   August 25, 2025 — Rated 10 out of 10 by E.D.R. Zerorez Tri-Cities
What do you like about our products and services?

efficient and professional

Report a concern   August 24, 2025 — Rated 10 out of 10 by M.Z. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly, and helpful!
Thankyou

Report a concern   August 23, 2025 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

Things were explained very thoroughly and the carpet was cleaned well. Very polite and professional! Thank you!

Report a concern   August 23, 2025 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

Very good service, clean carpet, good custom service, friendly.

Report a concern   August 20, 2025 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

The carpets looked great. The technician was efficient. We’ve always been happy with the work done by Zerorez.


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