What our clients think of us!

Friendly and fast service. Thorough and offered to clean more areas at a discount.

It was timely and professional. I was happy with the result.

Got here quickly

I got the special room deal. When they showed up it was extra to “clean” areas that were heavy traffic or possibly stained
The price for this was very high extra. I asked to just clean normal. After that left it was terrible and I had to rent a carpet cleaner and do it myself the same day. I was able to get most of the problem areas clean. Every time I dumped the vacuumed water it was filthy and this was right after you cleaned it. I could have saved cost and did it myself for less than half of what I paid.

On Friday 10/3/25 we had one room cleaned. The carpet was left sopping wet and remained that way through the weekend, developing a strong odor. Your team returned on Monday and Tuesday to address the issue, but each time more liquid was applied with minimal extraction. The carpet remained wet and the odor persisted.

We called on Wednesday morning and left a message at 6:30 AM, but received no response. After calling again at 11 AM, we were given inconsistent information — no manager was available, or perhaps a manager was calling in later, but we’d need to wait 24 more hours for anyone to come back to address the carpet and find a resolution. We were even told to “appreciate” that employees were being contacted on their day off. The handling of this situation was unprofessional, argumentative, and lacked any real urgency or solutions.

Despite being told we’d receive a call back by the end of the day, no one followed up until 11 AM the next day. By then, we had lost confidence in Zerorez’s ability to remedy the situation.

We contacted ServPro, who assessed the carpet’s moisture level at 99%. They promptly extracted all excess moisture, applied proper cleaning techniques, and used industrial fans and a dehumidifier. Within 24 hours, the carpet was clean, dry, and odor-free.
While we did receive a refund of $357 from Zerorez, we had to pay $500.80 out of pocket to repair the damage caused by your team’s inadequate service.

Given this, I am requesting Zerorez reimburse the difference between the amount we originally expected to pay for a simple carpet cleaning and the full cost we ultimately incurred to correct your mistake.

This experience was unacceptable, and we will not be using or recommending Zerorez in the future. I am unclear whether this was an issue with your extraction equipment or process, but having a team apply significant water with minimal extraction across three visits is clearly a failed approach.

Your employee's are knowledgeable and efficient.

The effort to clean the stair treads was not good and was at the end of the day and the tech was over going above and beyond to make sure the treads/spots were clean. Very Disappointed and i was told to just go try to buy a spot remover and use it to get it removed.

How fast and efficient you are I’m pleased

The service was great. The technician was very thorough and because they had a minimum and the area that we needed cleaned was so small they gave us every possible option to protect our carpet in the future.. I was very thankful and will continue to use ZeroRez

Carpet was clean and dry within 3 hours. Service person was professional.

My furniture is clean now.

Carpet dries fast!

Got charged extras $150 bucks worth and the couches don’t look like they were really cleaned… the extras said blood, urine or feces.. which none of these were there at all one was a new couch that was in my garage that had gotten dirty during delivery the dirt mark on the back of it is still there there is a dark spot on the top still there. The second one. Is a Seconal inside that looks the same as it did. I wasn’t home my 22 yr old son was so I wasn’t around to see or talk to the tech. Just meh job for $500 bucks and still need to have something done.

Nick was very professional & knowledgeable. My carpets looked brand new after he cleaned our carpets. I loved how my carpets were not soaked in water & were dry so quickly. It looks & smells like I just had brand new carpet installed. Thank you 😊

Technician who cleaned my carpets was very nice, knowledgeable, and did a great job.

I’m happy

Just had our carpets cleaned and upholstery too.
A great job! The technician cleaned our carpets and furniture as though it was his own-taking time to do the job carefully.

The company does not use soap but a steam method which does not leave a residue.

We’re very pleased with their service.

Thank you Zerorez and we will use you again in the future.
M&L

It would be nice to see a written description of the added services options, with costs.

Great team, effective equipment, team was competent and creative in doing the job safely and effectively, navigating the home and addressing all challenges.

Fast and a very professional job.

I couldn’t be more impressed with the service Nathan provided. From start to finish, he was incredibly kind, professional, and attentive. He took the time to explain every step of the process so I knew exactly what to expect, and even went above and beyond by sending photo updates along the way — something you don’t often see!

Nathan’s attention to detail, communication, and genuine care for customer satisfaction truly stood out. It’s rare to find someone who takes this much pride in their work, and it shows in the results. ZeroRez is lucky to have him on their team — if every employee delivered service like Nathan, they’d set a new standard for the entire industry.

He absolutely deserves recognition (and maybe even a raise!) for the outstanding job he’s doing. I’ll definitely be requesting Nathan for any future services.

Great service and outstanding response to concerns.

Friendly staff and great results.

The job performance by your service technicians is always excellent. Very thorough cleaning.

Product works very well and the service was super,

I like the fact that there is no cleaning solution used so be residue left in the carpet. All of your technicians have been professional and friendly

I have already filled out this survey. The cleaner did 3 rooms in less than 30 minutes! The traffic areas did not look ANY different than before the cleaning. He kept telling me after he finished how"bright" the carpet looked. Even the non traffic areas did not look much different. My son made this appointment for me. The paperwork after the cleaning said he told me about paying $30 for spot removal. He did not! It seems to me that you shouldn't have to pay an additional $30 to actually get the carpet looking clean! I had heard advertisements about zerorez and was looking forward to trying them. I was disappointed. And the after cleaning paperwork said they would charge upwards of $400 to have them come back! What can you do to make it right?? Go over the areas that didn't look cleaner again at no charge! But we both know you're not going to do that! ( if you were interested in 100% customer satisfaction you would have offered that.) But customer satisfaction seems to be a thing of the past! Sorry, I was hopeful and unfortunately was disappointed. Beverly York

I like that they keep good records and do a great job

Eric did a fine job of cleaning the grout. He may not have received appropriate training or prep or equipment because I was surprised that he considered the job complete with so much water remaining on the floor. I requested we towel up the water and he had only 3 small towels. He and I used my towels tho swipe up the water left on the floor. I hope this amount of water is not left in carpets because it would take days to dry.

Honesty from the technician