What our clients think of us!

Quick, friendly, thorough. Made sure it was done well!

I moved my own furniture and prevacuumed. As an able bodied person that was not a probablem, it sure could be for others. Many friends are seniors and would not be able to move their own furniture so I won't recommend Zerorez to them. The technition was punctual, professional, and did a good job of cleaning the designated areas.

Your employee Tyson was extremely customer service oriented and knowledgeable about the service and products used. An asset to your team for sure!

Positive attitude from the technician and the very effective cleaning results.

Really cleaned my carpet by greatly reducing some really bad pet stains.

I think they are very responsible in the products that they clean with and the way that they clean. The company goes out of their way to make sure that they can service your needs as best as they can and will make changes in their own schedules to accomodate you.
I was amazed how clean items were and the carpets were dry when Tyson left. They work so
diligantly to do the very best job they can. We've never had better service!!!

Fast, smells good, also the carpet came out so much cleaner than expected, and the pet stains from long ago are even fainter.

Carpets looked really nice and they dried fast.

Prompt, friendly, knowledgable, professional, and a great job!

It's fast, affordable, and the service techs are professional.

I liked the smell afterwards. We left the house so everything could dry out well, but the pleasant smell lingered for several hours.
At first we were a bit distraught at what appeared to be streaks left by the process, but we discovered that the streaks were simply the way the carpet fibers were laying and the streaks were easily "erased."

professional, fast and great job!

Got out stains we had that no other carpet cleaners could, that was exciting. Service was A-1 and very professional and friendly.

Like the fast drying.

The first thing we liked was that the representative was ON TIME. He advised us about what services were available, and we asked him to clean our carpets and our heavily used family room furniture. He did a very nice job, and my husband commented that he would definitely use Zerorez again. We will also call in the future to set up an appointment to have our ductwork cleaned. We were very happy with the service provided, and have already told several others about it.

Fast service and my carpet looked and smelled brand new again. The tech was courteous and informative. I will be using them again!

Chemicals free, friendly and fast. Very prompt.

No chemicals and no residue.

promptness, politeness, carpets dried quickly

No residue to attract dirt, keeping carpets clean longer. Friendly, knowledgable staff.

Tyson was great to work with!

Fast and on time, great job getting out ALL of the stains on my carpet!

I liked the knowledge and honesty of the representative. He was upfront and gave us great options to fit our budget so that we can tackle our carpet cleaning and achieve the results we want.

Stood behind the performance of your service. Came back to make things right.

Clean and dries quickly

Most helpful people we have ever worked with!!!

No cleaners as I have allergies.

PROFESSIONALISM

Almost all stains were removed. Carpet cleaning person was very polite. So far our tenants seem pleased with the results.

I submitted the following to Zerorez in a reply email yesterday, and have not received a response:

Christie:

I have mixed reactions to the performance of Zerorez in cleaning my carpets. My previous tenants had left the carpets in sad shape with numerous stains (rust, food/drink spills, etc.) and heavy traffic areas of ground in dirt. Your technician sprayed a liquid substance on the stains and then performed a single pass of your Zerorez cleaning process.

It appears that the Zerorez process was successful in extracting general dirt from the overall carpet, which is evidenced by the less pronounced differences between exposed and previously covered areas. However, most of the stains are still present. I didn't really expect the carpets to be good-as-new, but I was hoping for something better than what I received.

What is most disturbing is the pattern that has now been set into the carpet. As the technician performed his back-and-forth cleaning motions, it created dark and light triangular segments. I assumed this pattern was just a result of the lay of the pile due to the direction the cleaning head was moving over each area, and would disappear once the carpet was dry and vacuumed. The carpet is completely dry now and I have tried vacuuming and raking to eliminate the triangular patterns, without success (see attached photo). Do you have any suggestions?

Name removed

I would like to move furniture back into the rooms, but am hesitant to do so pending feedback from you.