Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8945 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 7, 2014 — Rated 10 out of 10 by Rosalee DeMonia Zerorez Tri-Cities
What do you like about our products and services?

Did a great job and was very friendly.

Report a concern   May 6, 2014 — Rated 2 out of 10 by D.L. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

When i called you gave me a price of $4 a step and $20 for a 6x9 closet. Tyson told us it wasn't worth cleaning the closet because of cat urine. So we had 14 steps which is $56 dollars and no closet. Then Tyron tells us there is a minimum charge of $88 dollars, no one at the office told us this. So we payed $88 dollars for 20 minutes. You should really tell people you have a minimum charge. Name removed

Report a concern   May 5, 2014 — Rated 10 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

Friendly & knowledgable technicians, great customer service.

Report a concern   May 5, 2014 — Rated 10 out of 10 by V.S. Zerorez Tri-Cities
What do you like about our products and services?

The carpets looked and smelled soo clean. Better than anyone that I have had come clean them before!,

Report a concern   May 4, 2014 — Rated 10 out of 10 by Valerie Kelley Zerorez Tri-Cities
What do you like about our products and services?

superior customer service and a great job cleaning!

Report a concern   May 3, 2014 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

I love the citrus smell before the shampooing starts!

Report a concern   May 3, 2014 — Rated 10 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

Clean carpet

Report a concern   May 2, 2014 — Rated 10 out of 10 by R.E.S. Zerorez Tri-Cities
What do you like about our products and services?

I like your service very well and Tyson did a great job / I surely can and did recommend your service. am very pleased the way my carpet turned out.

Report a concern   April 30, 2014 — Rated 10 out of 10 by Diana Holt Zerorez Tri-Cities
What do you like about our products and services?

Great service, they called the morning of to confirm what time they would arrive. Tyson explained how the products worked and walked me thru the process as a new client. My carpets looked wonderful!

Report a concern   April 30, 2014 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

I like the way my carpet looks, just like new

Report a concern   April 30, 2014 — Rated 10 out of 10 by M.K. Zerorez Tri-Cities
What do you like about our products and services?

Tyson explained everything thoroughly, was very friendly and professional.

Report a concern   April 29, 2014 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

The high quality.

Report a concern   April 29, 2014 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

You want your customers to be satisfied. Thanks!

Report a concern   April 29, 2014 — Rated 10 out of 10 by Joe Cruz Zerorez Tri-Cities
What do you like about our products and services?

Excellent service: timely, friendly, and committed to quality.

Report a concern   April 29, 2014 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

Tyson arrived on time, worked fast, was very professional, answered all my questions, and left my carpets looking excellent!

Report a concern   April 28, 2014 — Rated 10 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

Removed stains thoroughly. Did not leave a bad odor. Was dry very quickly.

Report a concern   April 28, 2014 — Rated 10 out of 10 by J.O. Zerorez Tri-Cities
What do you like about our products and services?

Service professional. Product cleaned as ads claim.

Report a concern   April 27, 2014 — Rated 9 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

a better way to clean carpets and remove pet stains and odors

Report a concern   April 26, 2014 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

Tyson was great. Very professional and knowledgeable about your services. Very friendly. He did a great job.

Report a concern   April 26, 2014 — Rated 10 out of 10 by T.N. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look wonderful and the dust in my home is more minimal from cleaning the vents.

Report a concern   April 26, 2014 — Rated 9 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Great communication!

Report a concern   April 26, 2014 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Already gave a shout out on fb! Great customer service!

Report a concern   April 25, 2014 — Rated 8 out of 10 by D.E. Zerorez Tri-Cities
What could we do to improve?

My concern is that my carpet is still damp 16 hours after cleaning. The carpet feels barely damp, but I worry about mold forming underneath. Tyson was very professional and arrived in a timely manner.

Report a concern   April 24, 2014 — Rated 9 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals or carpet flooding

Report a concern   April 23, 2014 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look amazing.
The prices were reasonable .
The technician was personable and very educated about his job.
Will have your company back again
Thank you

Report a concern   April 23, 2014 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

The technician arrived at the pre stated time. He was courteous and efficient. The carpets turned out very well. Even though the upholstered chairs did not come as clean as I hoped he returned to see what else could be done. After discussing the problem he proceeded to redo all the chairs--unfortunately it helped some but it seems that the problem must be with the fabric. I don't have a printer and so cannot print the savings coupon.

Report a concern   April 23, 2014 — Rated 9 out of 10 by Michelle Holmes Zerorez Tri-Cities
What do you like about our products and services?

I love the lack of chemicals and was extremely pleased with how clean my carpets were! Though I was not here during the cleaning, my mom was and she was very impressed with Tyson and his professionalism and friendliness.

Report a concern   April 22, 2014 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

I THINK THE JOB WAS FABULOUS, WILL BE GETTING YOUSE BACK AGAIN. ROBERT WAS VERY PLEASENT THANK YOU

Report a concern   April 22, 2014 — Rated 10 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

Was very impressed with the appearance of the Tech Tyson! He was totally professional and provided a lot of information and teaching! I was a RN in the jail for 8.5 years and my husband is a police officer. For us calling anyone to our home for any kind of work is just an uneasy thing as a lot of the time he or I know the person that shows up and it's not a good know! 😉 So we really appreciated a clean cut guy showing up. Dressed nice. And just an all around nice "normal" guy!!! He did not rush through the job and I feel like it was definitely a business that likes being a business and obviously takes pride in their name!

Report a concern   April 22, 2014 — Rated 9 out of 10 by D.R. Zerorez Tri-Cities
What do you like about our products and services?

The technician was on time, knowledgeable, professional, & courteous.


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