Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 5, 2014 — Rated 10 out of 10 by Blanca Harvey Zerorez Tri-Cities
What do you like about our products and services?

Professional services and quality products. We couldn't be more pleased.

Report a concern   April 5, 2014 — Rated 10 out of 10 by A.Z. Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great again! I like that the spaces are clean and safe for our baby to crawl on. There were no chemical smells and the floors were dried fairly quickly. The technicians were personable and efficient. We will definitely recommend Zerorez and use again!

Report a concern   April 3, 2014 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

Whitney

Report a concern   April 3, 2014 — Rated 10 out of 10 by B.E. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service...

Report a concern   April 2, 2014 — Rated 10 out of 10 by Kathy Phenneger Zerorez Tri-Cities
What do you like about our products and services?

They work!

Report a concern   April 1, 2014 — Rated 10 out of 10 by Barbara Padden Zerorez Tri-Cities
What do you like about our products and services?

The tech was very friendly, did a great job, explained all my questions. Carpets look great. Non toxic products!

Report a concern   March 31, 2014 — Rated 10 out of 10 by R.S. Zerorez Tri-Cities
What do you like about our products and services?

I like how long the carpets stay clean with every day living. This is the second time I used Zero Rez and the person was also very professional, careful, and friendly. I am very satisfied with the service and the results of the carpets!

Report a concern   March 30, 2014 — Rated 10 out of 10 by Shari Perry Zerorez Tri-Cities
What do you like about our products and services?

My carpet was very dirty downstairs and was surprised to see how clean it turned out.

Report a concern   March 30, 2014 — Rated 10 out of 10 by Doris Denning Zerorez Tri-Cities
What do you like about our products and services?

Nathan was very professional and friendly. His explanation of services was very thorough. I loved how my whole house smelled of "citrus"!
Also, very prompt, and calling ahead was respectfully appreciated!

Report a concern   March 29, 2014 — Rated 10 out of 10 by Michele Woodman Zerorez Tri-Cities
What do you like about our products and services?

Everything my carpets have never looked so good:-)

Report a concern   March 29, 2014 — Rated 10 out of 10 by P.B. Zerorez Tri-Cities
What do you like about our products and services?

Tyson and Robert did an amazing job cleaning our carpet. I like that soaps were not used. Carpet looks brand new.

Report a concern   March 29, 2014 — Rated 9 out of 10 by B.I. Zerorez Tri-Cities
What do you like about our products and services?

The gentleman that cleaned our carpets was friendly and quick. I couldn't stay at the house so I trusted he'd lock up behind himself. He did so and gave me a call to confirm he was done clean as well as the process of locking up my home.

Report a concern   March 28, 2014 — Rated 9 out of 10 by M.L. Zerorez Tri-Cities
What do you like about our products and services?

Clean. Careful. Complete. You were great getting the paint completely out of my carpet. Thankyou!

Report a concern   March 27, 2014 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

On time, very knowledgable about product and friendly. Carpets look great! Will recommend Zerorez to friends and family.

Report a concern   March 27, 2014 — Rated 7 out of 10 by C.H. Zerorez Tri-Cities
What could we do to improve?

I think that I was charged the "quote" rate rather than the amount of registers. I firmly believe that he did not go down stairs die to the fact that the stair gate was not moved. So I was charged for all of the registers that I said I had and 4 of the registers should have been subtracted from my bill.

Report a concern   March 27, 2014 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

all of it

Report a concern   March 26, 2014 — Rated 9 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

The customer service was outstanding

Report a concern   March 26, 2014 — Rated 10 out of 10 by Mary Hightower Zerorez Tri-Cities
What do you like about our products and services?

Very prompt and professional. Good results
Dried quickly

Report a concern   March 25, 2014 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

No soaps/chemicals. Friendly & helpful staff.

Report a concern   March 24, 2014 — Rated 10 out of 10 by G.S. Zerorez Tri-Cities
What do you like about our products and services?

No odor and the tech was very knowledgeable.

Report a concern   March 24, 2014 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

I like that the process was explained to me, along with the products used. No carpet cleaning company has ever used a black light to look at pet urine spots. I'm happy with the way my carpets turned out, and everyone was very friendly! I highly recommend Zerorez!

Report a concern   March 24, 2014 — Rated 9 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

the guys that came to my house were very knowledgeable and did a great job

Report a concern   March 24, 2014 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

They did a great job explaining things and showing me the areas that needed pet stain removal with the UV light. They were very quick and texted me to show what it looked like and when they were done so I could get errands done while they worked. The carpet is almost 14 years old and it looks fabulous after it was cleaned!!I'm very happy with the results.

Report a concern   March 23, 2014 — Rated 10 out of 10 by R.J. Zerorez Tri-Cities
What do you like about our products and services?

The service was great. My carpets weren't damp at all, and dried very fast. The smell was clean not like chemicals.

Report a concern   March 23, 2014 — Rated 10 out of 10 by Christina Moreno Zerorez Tri-Cities
What do you like about our products and services?

The tech was friendly and efficient. He didn't mind answering questions .y carpets were very clean and dried fairly quick. There was a nice smell not overpowering of chemicals

Report a concern   March 23, 2014 — Rated 10 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

My carpets are cleaner then they have ever been!

Report a concern   March 23, 2014 — Rated 9 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

Great staff, thorough service, no detergent smell.

Report a concern   March 22, 2014 — Rated 8 out of 10 by D.B. Zerorez Tri-Cities
What could we do to improve?

It took longer to dry then I expected. But it all looks nice and the styrofoam squares are better than I have seen before.

Report a concern   March 22, 2014 — Rated 10 out of 10 by Patty & Lynn Bateman Zerorez Tri-Cities
What do you like about our products and services?

I think Zerorez is the best cleaning company company the Tri-Cities has. I'm a native of the area and I've used many. They are exceptionaly hard workers, show up on time, do their best possible
job and leave you with the feeling of a clean,clean house. You just want them to come back!

Report a concern   March 21, 2014 — Rated 10 out of 10 by E.L. Zerorez Tri-Cities
What do you like about our products and services?

The price is reasonable, service is great, and they stand behind their work. I tell my friends to use Zerorez.


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