Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8887 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 14, 2014 — Rated 10 out of 10 by Tim Serven Zerorez Tri-Cities
What do you like about our products and services?

The service tech was very polite and professional. He was able to complete the job in a timely fashion.

Report a concern   June 14, 2014 — Rated 10 out of 10 by Don & Sue Mager Zerorez Tri-Cities
What do you like about our products and services?

Arrived on time; provided very thorough, yet careful carpet cleaning (careful around furniture, corners, baseboards, etc.); friendly and very knowledgeable staff, both in the office and the tech who cleaned the carpet. Will definitely use again. Even had our couch and loveseat cleaned as well, though that was not scheduled. Was surprised, however, how long it took for the carpet to dry afterwards. Was still quite damp by the next day.

Report a concern   June 14, 2014 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

Quality of products, services and employees.

Report a concern   June 13, 2014 — Rated 4 out of 10 by S.L. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Spots came back as soon as the carpet dried

Report a concern   June 12, 2014 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

No soap and things are very clean.

Report a concern   June 11, 2014 — Rated 10 out of 10 by Larry Sleeth Zerorez Tri-Cities
What do you like about our products and services?

Professional and it Work great cleaning our tile.

Report a concern   June 10, 2014 — Rated 10 out of 10 by Christina Moreno Zerorez Tri-Cities
What do you like about our products and services?

Tyson chapman was amazing! I usually ask a lot of questions of anyone who comes to my home to provide a service. He was so knowledgeable about the products and the science behind how they work to provide the ultimate clean!!! I like that the products don't leave residue and can take care of even the worst stain! Thank you zerorez!!

Report a concern   June 10, 2014 — Rated 9 out of 10 by M.C.S. Zerorez Tri-Cities
What do you like about our products and services?

It cleaned very well but was wet for a very long time.

Report a concern   June 10, 2014 — Rated 10 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

For starters the service was amazing! Our carpet look great and the fact that it dried quick and didn't make your feet feel slimy when you walked on it was great.

Report a concern   June 9, 2014 — Rated 10 out of 10 by P.L. Zerorez Tri-Cities
What do you like about our products and services?

The friendliness, professionialism, smartly dressed, & knowledge of our carpet cleaner .

Report a concern   June 9, 2014 — Rated 10 out of 10 by Michelle Wellman Zerorez Tri-Cities
What do you like about our products and services?

I like that it is natural. The drying time is so quick. Our technician was great!

Report a concern   June 9, 2014 — Rated 10 out of 10 by Jenny Olson Zerorez Tri-Cities
What do you like about our products and services?

Extremely friendly and knowledgeable. Arrived promptly and worked diligently to do an excellent job. Carpets dried quickly,felt soft and smelled clean. Will definately have this technician back to clean my carpets again.

Report a concern   June 8, 2014 — Rated 10 out of 10 by H.T. Zerorez Tri-Cities
What do you like about our products and services?

The tech was extremely informative and did an amazing job. My carpet looks like new again.

Report a concern   June 8, 2014 — Rated 10 out of 10 by James Davis Zerorez Tri-Cities
What do you like about our products and services?

Just good stuff

Report a concern   June 7, 2014 — Rated 10 out of 10 by Melanie Cain Zerorez Tri-Cities
What do you like about our products and services?

I got same day service and Tyson was very knowledge and friendly. Great customer
Service.

Report a concern   June 7, 2014 — Rated 10 out of 10 by Donna Schmelzer Zerorez Tri-Cities
What do you like about our products and services?

No chemicals,thorough cleaning, courteous.

Report a concern   June 6, 2014 — Rated 9 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

We had some pet spots that are gone and the carpets look fresh

Report a concern   June 5, 2014 — Rated 10 out of 10 by G.K. Zerorez Tri-Cities
What do you like about our products and services?

Great job by the technician as well as wonderful customer service by reps on the phone! Great experience.

Report a concern   June 4, 2014 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very friendly and my carpets look great!

Report a concern   June 3, 2014 — Rated 10 out of 10 by Janean Stephens Zerorez Tri-Cities
What do you like about our products and services?

Tyson was very professional. He was knowledgeable about his work. He did a great job and exceeded my expectations.

Report a concern   June 3, 2014 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

That you use no soap.

Report a concern   June 3, 2014 — Rated 10 out of 10 by krista gottula Zerorez Tri-Cities
What do you like about our products and services?

None of the spots have resurfaced. The customer service was outstanding. I am 100% happy and telling everyone that will listen to use you.

Report a concern   June 3, 2014 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

We received outstanding service from our technician, Robert. Our carpets look and feel new. Thank you!

Report a concern   June 2, 2014 — Rated 10 out of 10 by B.P. Zerorez Tri-Cities
What do you like about our products and services?

The service

Report a concern   June 1, 2014 — Rated 10 out of 10 by K.P. Zerorez Tri-Cities
What do you like about our products and services?

Dried quick smelled great!

Report a concern   May 31, 2014 — Rated 10 out of 10 by Marie Kienel Zerorez Tri-Cities
What do you like about our products and services?

When our carpet dried there was not as many puckers. Also I noticed that the carpet was much softer. Looks clean too. I feel that all the soap residue from our previous cleaning service is out of our carpets now.

Report a concern   May 29, 2014 — Rated 10 out of 10 by T.A. Zerorez Tri-Cities
What do you like about our products and services?

The service tech was pleasant,efficient and knowledgeable my home looked amazing

Report a concern   May 29, 2014 — Rated 10 out of 10 by C.I. Zerorez Tri-Cities
What do you like about our products and services?

Tyson Chapman was very friendly and informative. Showed me the noticeable difference of previous "clean" area with newly cleaned area.

Report a concern   May 29, 2014 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Prompt and courteous service. Friendly technician and the carpet is clean.

Report a concern   May 29, 2014 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

Excellent results & service! Suggestion: Using a carpet rake at the end would eliminate tracks of the cleaning equipment. They come out eventually, but a lot of vacuuming is difficult for seniors with bad shoulders.


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