- Phone: 509-582-9000
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based on 8887 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was on time, knowledgeable, professional, & courteous.
Punctual, professional and courteous
My carpet looks great, smells good and a very friendly and efficient crew
Coffee stains didn't come out
everything was good
No chemicals and fast drying!
It took the hallway carpet well over 8 hours to dry.
Nice job, friendly personnel and punctual.
I love that you get the dirt out of my carpets without leaving a residue. Service was friendly and professional. Will definitely use your service next time I need my carpets cleaned.
Nothing specific to improve. Waiting to see how the "clean" holds up. Great now.
Robert was super helpful and had great suggestions since I have young kids and dogs. So far I love the protective coating that he suggested for our living room since that's where a lot of spills happen.
Very good service. Nice job.
You guys keep your schedule and I really like how you call with a reminder the day prior and the morning of the appointment
On time and courteous.
Friendly staff and the phone and in person, good price, and great service!
The chairs are a big disappointment--they still look dirty in specific spots. Don't know if it is the material or what. The rugs look great--they look like new!! The service was also very good.
It was amazing how well the carpet turned out! It looks brand new. I have already given your name to several friends and neighbors.
Chemical free
Good job was done. However, we did want an estimate on cost of getting a deep clean on our counter tops and that was not done. So, possibly that can be done some time
Thanks. Please do not use my name publicly. Carolyn
My expectations of "clean" we're not met.
I felt at ease w Rbt ... he offered/suggested items that were avail to me - without pressuring/upselling.
We have over 40 properties in Kennewick (our families homes and rental properties) and we are always wanting to have business' that we can feel confident in suggesting.
thanks
sally
PS carpets look great!
The fact that you don't use soaps or chemicals.
The cleaning technique.
CARPETS LOOKED CLEANER THAN OTHER METHODS
The man who cleaned our carpets was on time, professional and did a great job!
Good cleaning, very fresh smell after the carpets are cleaned, no chemical odor. Cannot wait to get one of my oriental rugs back rom cleaning. The service is great. Tyson is very responsible and personable.
Very thorough, professional, and friendly
Professional services and quality products. We couldn't be more pleased.
Carpets look great again! I like that the spaces are clean and safe for our baby to crawl on. There were no chemical smells and the floors were dried fairly quickly. The technicians were personable and efficient. We will definitely recommend Zerorez and use again!
Was very impressed with the appearance of the Tech Tyson! He was totally professional and provided a lot of information and teaching! I was a RN in the jail for 8.5 years and my husband is a police officer. For us calling anyone to our home for any kind of work is just an uneasy thing as a lot of the time he or I know the person that shows up and it's not a good know! 😉 So we really appreciated a clean cut guy showing up. Dressed nice. And just an all around nice "normal" guy!!! He did not rush through the job and I feel like it was definitely a business that likes being a business and obviously takes pride in their name!