Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8887 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 20, 2014 — Rated 9 out of 10 by T.D. Zerorez Tri-Cities
What do you like about our products and services?

Chemicals aren't used that cause dirt build up

Report a concern   March 19, 2014 — Rated 10 out of 10 by N.R. Zerorez Tri-Cities
What do you like about our products and services?

Quick, friendly, thorough. Made sure it was done well!

Report a concern   March 19, 2014 — Rated 7 out of 10 by J.M. Zerorez Tri-Cities
What could we do to improve?

I moved my own furniture and prevacuumed. As an able bodied person that was not a probablem, it sure could be for others. Many friends are seniors and would not be able to move their own furniture so I won't recommend Zerorez to them. The technition was punctual, professional, and did a good job of cleaning the designated areas.

Report a concern   March 18, 2014 — Rated 10 out of 10 by T.E. Zerorez Tri-Cities
What do you like about our products and services?

Your employee Tyson was extremely customer service oriented and knowledgeable about the service and products used. An asset to your team for sure!

Report a concern   March 18, 2014 — Rated 9 out of 10 by B.H. Zerorez Tri-Cities
What do you like about our products and services?

Positive attitude from the technician and the very effective cleaning results.

Report a concern   March 18, 2014 — Rated 10 out of 10 by Y.H. Zerorez Tri-Cities
What do you like about our products and services?

Really cleaned my carpet by greatly reducing some really bad pet stains.

Report a concern   March 17, 2014 — Rated 10 out of 10 by Patty & Lynn Bateman Zerorez Tri-Cities
What do you like about our products and services?

I think they are very responsible in the products that they clean with and the way that they clean. The company goes out of their way to make sure that they can service your needs as best as they can and will make changes in their own schedules to accomodate you.
I was amazed how clean items were and the carpets were dry when Tyson left. They work so
diligantly to do the very best job they can. We've never had better service!!!

Report a concern   March 17, 2014 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Fast, smells good, also the carpet came out so much cleaner than expected, and the pet stains from long ago are even fainter.

Report a concern   March 17, 2014 — Rated 10 out of 10 by P.W. Zerorez Tri-Cities
What do you like about our products and services?

Carpets looked really nice and they dried fast.

Report a concern   March 17, 2014 — Rated 10 out of 10 by Gary Schweighardt Zerorez Tri-Cities
What do you like about our products and services?

Prompt, friendly, knowledgable, professional, and a great job!

Report a concern   March 15, 2014 — Rated 10 out of 10 by I.B. Zerorez Tri-Cities
What do you like about our products and services?

It's fast, affordable, and the service techs are professional.

Report a concern   March 14, 2014 — Rated 9 out of 10 by Michael Goodmansen Zerorez Tri-Cities
What do you like about our products and services?

I liked the smell afterwards. We left the house so everything could dry out well, but the pleasant smell lingered for several hours.
At first we were a bit distraught at what appeared to be streaks left by the process, but we discovered that the streaks were simply the way the carpet fibers were laying and the streaks were easily "erased."

Report a concern   March 14, 2014 — Rated 10 out of 10 by M.B.W. Zerorez Tri-Cities
What do you like about our products and services?

professional, fast and great job!

Report a concern   March 13, 2014 — Rated 10 out of 10 by Fran Everham Zerorez Tri-Cities
What do you like about our products and services?

Got out stains we had that no other carpet cleaners could, that was exciting. Service was A-1 and very professional and friendly.

Report a concern   March 13, 2014 — Rated 10 out of 10 by D.W. Zerorez Tri-Cities
What do you like about our products and services?

Like the fast drying.

Report a concern   March 12, 2014 — Rated 10 out of 10 by L.L. Zerorez Tri-Cities
What do you like about our products and services?

The first thing we liked was that the representative was ON TIME. He advised us about what services were available, and we asked him to clean our carpets and our heavily used family room furniture. He did a very nice job, and my husband commented that he would definitely use Zerorez again. We will also call in the future to set up an appointment to have our ductwork cleaned. We were very happy with the service provided, and have already told several others about it.

Report a concern   March 12, 2014 — Rated 10 out of 10 by Mike Joos Zerorez Tri-Cities
What do you like about our products and services?

Fast service and my carpet looked and smelled brand new again. The tech was courteous and informative. I will be using them again!

Report a concern   March 11, 2014 — Rated 9 out of 10 by W.V. Zerorez Tri-Cities
What do you like about our products and services?

Chemicals free, friendly and fast. Very prompt.

Report a concern   March 11, 2014 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals and no residue.

Report a concern   March 11, 2014 — Rated 9 out of 10 by C.E. Zerorez Tri-Cities
What do you like about our products and services?

promptness, politeness, carpets dried quickly

Report a concern   March 10, 2014 — Rated 9 out of 10 by A.C. Zerorez Tri-Cities
What do you like about our products and services?

No residue to attract dirt, keeping carpets clean longer. Friendly, knowledgable staff.

Report a concern   March 10, 2014 — Rated 10 out of 10 by J.N. Zerorez Tri-Cities
What do you like about our products and services?

Tyson was great to work with!

Report a concern   March 10, 2014 — Rated 10 out of 10 by M.T. Zerorez Tri-Cities
What do you like about our products and services?

Fast and on time, great job getting out ALL of the stains on my carpet!

Report a concern   March 9, 2014 — Rated 10 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

I liked the knowledge and honesty of the representative. He was upfront and gave us great options to fit our budget so that we can tackle our carpet cleaning and achieve the results we want.

Report a concern   March 8, 2014 — Rated 9 out of 10 by J.J. Zerorez Tri-Cities
What do you like about our products and services?

Stood behind the performance of your service. Came back to make things right.

Report a concern   March 8, 2014 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

Clean and dries quickly

Report a concern   March 8, 2014 — Rated 10 out of 10 by Gordon Beecher Zerorez Tri-Cities
What do you like about our products and services?

Most helpful people we have ever worked with!!!

Report a concern   March 8, 2014 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

No cleaners as I have allergies.

Report a concern   March 8, 2014 — Rated 10 out of 10 by V.K. Zerorez Tri-Cities
What do you like about our products and services?

PROFESSIONALISM

Report a concern   March 6, 2014 — Rated 10 out of 10 by R.D. Zerorez Tri-Cities
What do you like about our products and services?

Almost all stains were removed. Carpet cleaning person was very polite. So far our tenants seem pleased with the results.


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