Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8945 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 18, 2014 — Rated 8 out of 10 by J.H. Zerorez Tri-Cities
What could we do to improve?

Put protectors under furniture legs when carpet is wet

Report a concern   August 18, 2014 — Rated 9 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

quality and service were very good and professional,ill recommend zeroes to my friends

Report a concern   August 17, 2014 — Rated 10 out of 10 by Janet Percifield Zerorez Tri-Cities
What do you like about our products and services?

Tyson was very professional and explained everything he was doing. I'm very glad I watched him clean at my daughter's home last week. That's exactly why I decided to allow Tyson and Zerorez clean my home. Very good job, thank you. Janet P.

Report a concern   August 17, 2014 — Rated 10 out of 10 by D.W. Zerorez Tri-Cities
What do you like about our products and services?

The technician did a very thorough job & the carpets, which are older, came out very clean & looked great. I have also had trouble in the past with the Berber being very wet . I placed fans & the carpets were dry within 24 hrs.

Report a concern   August 17, 2014 — Rated 8 out of 10 by Z.F. Zerorez Tri-Cities
What could we do to improve?

The price for cleaning the rug is too high.

Report a concern   August 17, 2014 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

Your attention to our needs of our store hours and willing to work around our schedule and your friendly attitude makes me want to recommend you to my friends and other stores.

Report a concern   August 16, 2014 — Rated 0 out of 10 by C.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

By the time the technician reached the living room he was not going over the obvious stains enough to make a difference. We paid extra to have the treatment done per room and don't feel like it was of value.

Report a concern   August 16, 2014 — Rated 10 out of 10 by R.F. Zerorez Tri-Cities
What do you like about our products and services?

Fast. On time. Carpet looks great!

Report a concern   August 16, 2014 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

grate job

Report a concern   August 16, 2014 — Rated 9 out of 10 by D.U. Zerorez Tri-Cities
What do you like about our products and services?

The lack of residue to promote dirt faster...and timely professional personnel

Report a concern   August 16, 2014 — Rated 10 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

The quality of service that was provided.

Report a concern   August 15, 2014 — Rated 9 out of 10 by V.S. Zerorez Tri-Cities
What do you like about our products and services?

I was impressed by the fact the the work was done quickly and yet it was done very well.

Report a concern   August 15, 2014 — Rated 7 out of 10 by C.B. Zerorez Tri-Cities
What could we do to improve?

i emptied the bottom of the closets in the bedrooms since the carpet went to the wall, i left the closets open and the carpet inside the closets were not cleaned.

Report a concern   August 14, 2014 — Rated 10 out of 10 by Lauralee Ganske Zerorez Tri-Cities
What do you like about our products and services?

EVERYTHING

Report a concern   August 14, 2014 — Rated 10 out of 10 by Stefanie Robles Zerorez Tri-Cities
What do you like about our products and services?

Great price and thorough work. Doesn't take too long at all!

Report a concern   August 12, 2014 — Rated 10 out of 10 by Jane Payne Zerorez Tri-Cities
What do you like about our products and services?

We appreciate the fact that the technician was prompt, courteous and did not push the purchase of other products on us. Thank you

Report a concern   August 12, 2014 — Rated 9 out of 10 by J.E. Zerorez Tri-Cities
What do you like about our products and services?

Great!

Report a concern   August 11, 2014 — Rated 10 out of 10 by Shellie Feather Zerorez Tri-Cities
What do you like about our products and services?

Genuinely friendly and knowledgeable staff. The blueberry stain was removed from the carpet quickly - with the added bonus of also getting paint out of the carpet!

Report a concern   August 11, 2014 — Rated 10 out of 10 by R.J. Zerorez Tri-Cities
What do you like about our products and services?

Less smell and carpets dry fast.

Report a concern   August 10, 2014 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

Tyson Chapmans can do attititude

Report a concern   August 10, 2014 — Rated 10 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

No soap is used. Our carpet was really stained and had pet issues and it looks great now!

Report a concern   August 9, 2014 — Rated 10 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

Up to date equipment. Carpet dried fast. No aftersmell. Very happy.

Report a concern   August 9, 2014 — Rated 10 out of 10 by S.D. Zerorez Tri-Cities
What do you like about our products and services?

Quick response, prompt and helpful technician, fair pricing, and a fantastic clean.

Report a concern   August 9, 2014 — Rated 10 out of 10 by P.B. Zerorez Tri-Cities
What do you like about our products and services?

They were on time respected my home. Fast team members helped each other

Report a concern   August 8, 2014 — Rated 10 out of 10 by W.S. Zerorez Tri-Cities
What do you like about our products and services?

Cleaned the floor nicely and dried quickly

Report a concern   August 7, 2014 — Rated 10 out of 10 by Carey Higley Zerorez Tri-Cities
What do you like about our products and services?

The service person arrived on time and was very professional. I was surprised at how quickly he was done since he cleaned several large carpet areas, a sofa, chair and cleaned out my furnace ducts. My carpets haven't looked this good since they were new.

Report a concern   August 6, 2014 — Rated 10 out of 10 by Diane Headley Zerorez Tri-Cities
What do you like about our products and services?

Zerorez aims to please!

Report a concern   August 5, 2014 — Rated 9 out of 10 by T.J.R. Zerorez Tri-Cities
What do you like about our products and services?

Timely, dries quickly, fewer chemicals used if any

Report a concern   August 5, 2014 — Rated 10 out of 10 by Carol Stover Zerorez Tri-Cities
What do you like about our products and services?

Your reps are very courteous, polite, knowledgeable and helpful. The special products really do the job! I raise Australian Labradoodle puppies so there were some difficult SPOTS! Your rep and your products are terrific. Thank you for making all my carpets look like new.

Carol A. Stover
Blue Star Labradoodles

Report a concern   August 5, 2014 — Rated 10 out of 10 by J.D. Zerorez Tri-Cities
What do you like about our products and services?

Professional, helpful, took the time to explain options.


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