Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9122 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 20, 2014 — Rated 5 out of 10 by S.K. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The guy that did our carpets was amazing! Great personality and did a great job!
The only thing I was disappointed with is the walkway to garage had no change:( my husband and mother said the same thing.

Report a concern   November 18, 2014 — Rated 9 out of 10 by Daniel Dreger Zerorez Tri-Cities
What do you like about our products and services?

I was a little disappointed in the traffic area, but the tech explained why he could not get out the area's clean. Listening to the commercials it sounded like you could get just about anything. Magic Marker is worse then what I had. The tech's you sent out were very professional and courteous. I would use you again

Report a concern   November 18, 2014 — Rated 9 out of 10 by R.S. Zerorez Tri-Cities
What do you like about our products and services?

Thorough, tech was professional and careful. No longlasting odors. No residues. Carpets look great. No time waster was Robert.

Report a concern   November 18, 2014 — Rated 9 out of 10 by D.H. Zerorez Tri-Cities
What do you like about our products and services?

THE CARPET LOOKED GOOD BUT THE STAIRS NEXT TO THE WALL HAD PAINT/TEXTURE COME OFF

Report a concern   November 17, 2014 — Rated 10 out of 10 by E.P. Zerorez Tri-Cities
What do you like about our products and services?

I was very impressed when the vomit stains from my dog were almost removed completely! They were old, and I knew for sure I'd waited too long to have them cleaned (after trying really hard to remove them myself), but I have to look for them to see where they used to be! I can't wait to have house guests so I can show it off! Thanks so much!

Report a concern   November 17, 2014 — Rated 10 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

Took away odors

Report a concern   November 16, 2014 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

The attendant did a great job. He protected my corners and furniture with guards, he was efficient in his work, and he was pleasant when speaking to me.

Report a concern   November 16, 2014 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

The technician, Dave, was very friendly, professional and did an amazing job! Dave worked with me to make sure I got the best service for my money. He arrived early for our appointment! The pet treatment product smells wonderfully fresh and got rid of all the pet smell.

Report a concern   November 16, 2014 — Rated 10 out of 10 by N.C. Zerorez Tri-Cities
What do you like about our products and services?

Did a great job on my carpets

Report a concern   November 15, 2014 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

I like that you use no chemicals as I'm smell sensitive.

Report a concern   November 15, 2014 — Rated 10 out of 10 by D.C. Zerorez Tri-Cities
What do you like about our products and services?

From scheduling to completion, very professional, very satisfied

Report a concern   November 15, 2014 — Rated 7 out of 10 by J.D. Zerorez Tri-Cities
What could we do to improve?

Make sure the carpet cleaner guy arrives when the SCHEDULER says he is going to arrive. Not 3 hours late. I had specifically asked to be the first appointment of the day (approx. 8am). The scheduler inserted another customer in front of me, so they didn't show up until almost 3 hours later!!!!

Report a concern   November 15, 2014 — Rated 10 out of 10 by Faith Hovde Zerorez Tri-Cities
What do you like about our products and services?

I loved that there is no harsh chemicals being put into the air and the results were amazing!

Report a concern   November 15, 2014 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

House smells clean after you have cleaned my carpets, not like soap and not musty. The carpets are dry in less than six hours and stay cleaner longer than if I use a soap cleaning method. Additionally your sales associates are prompt, friendly, and helpful!

Report a concern   November 14, 2014 — Rated 10 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

punctuality, courteous service, very anxious to please customers

Report a concern   November 14, 2014 — Rated 10 out of 10 by J.D. Zerorez Tri-Cities
What do you like about our products and services?

No harmful chemicals!

Report a concern   November 14, 2014 — Rated 3 out of 10 by B.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

contracted to clean tile and grout in kitchen and baths. Grout lines cleaning was spotty leaving dark sections that appear missed completely. Send a tech to review performance to determine if this is your best work.

Report a concern   November 14, 2014 — Rated 10 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

Professional and do an awesome job of cleaning my carpets!

Report a concern   November 14, 2014 — Rated 10 out of 10 by A.N. Zerorez Tri-Cities
What do you like about our products and services?

The cleaning it did and the speed with which it was done. Drying time was very quick.

Report a concern   November 13, 2014 — Rated 8 out of 10 by L.G. Zerorez Tri-Cities
What could we do to improve?

Traffic areas didn't get cleaned as I hoped. Water dripped on hardwood floor, only along the rug was it dried up.

Report a concern   November 13, 2014 — Rated 10 out of 10 by David & Margaret Lewis Zerorez Tri-Cities
What do you like about our products and services?

The service was great- arrival time to our home was as promised- the technician was efficient and thorough and we greatly appreciate the great service. Meg Lewis

Report a concern   November 13, 2014 — Rated 9 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

Drying time

Report a concern   November 13, 2014 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

Great service. Stains that I though would never come out are gone!

Report a concern   November 13, 2014 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

I like that they are not toxic chemicals. I like that Gabe took his time and did a great job and was very polite.

Report a concern   November 13, 2014 — Rated 10 out of 10 by B.K. Zerorez Tri-Cities
What do you like about our products and services?

The technicians as very pleasant and communicative. They do a good job without banging up the furniture etc. They arrive on time and call the previous day to remind you. All nice features.

Report a concern   November 13, 2014 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Dries fast. Very accommodating to my schedule. Great customer service. Will use again. Thank you.

Report a concern   November 12, 2014 — Rated 10 out of 10 by D.R.L. Zerorez Tri-Cities
What do you like about our products and services?

the technician was very professional and was great explaining the process zerorez uses and how it works. The carpet looks great.

Report a concern   November 10, 2014 — Rated 5 out of 10 by R.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I would like a couple of spots redone in the hallway.

Report a concern   November 10, 2014 — Rated 10 out of 10 by T.R. Zerorez Tri-Cities
What do you like about our products and services?

All the staff was very professional and helpful. Did a very godd job of cleaning our carpet.

Report a concern   November 10, 2014 — Rated 10 out of 10 by Marcia Osborne Zerorez Tri-Cities
What do you like about our products and services?

The technician called ahead of his arrival, and was actually ahead of our appointment time. He was honest in his assessment of a pet-soiled carpet, thanks to the use of a black-light. His services were speedy and affordable. We will definitely use their service next time.


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