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based on 8945 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You were willing to send out a second person out to fix the errors of the first tech. Now my carpets look great!
I love the fact that my home isn't getting doused with chemicals.
No residue & great looking after cleaning.
Thank you so much for standing behind your product
The employee left without notifying us when they were finished. Please just let us know when the job is done so we know it's complete and make sure we have no questions.
We are completely satisfied with our experience with Zerorez. This was our first time. The technicians are informative and professional. The office staff is helpful to a fault. They miss nothing and we could not be more pleased. We have used almost every cleaning service in the Tri-Cities area and Zerorez is hands down the best we have ever used.
I liked how fast that Gavin did the job and I will tell my friend, how pleased I am even the heavy traffic areas ,look good.
The use of natural products. The experience of the team. The two gentleman who came to our home were professional, courteous and knowledgeable.
good service
I like the price of the service and how wonderful my carpets feel afterward!
The scent of the products made our house smell so fresh and clean. We hadn't been able to achieve that with the at home products we had been using.
I loved how fast and professional the technicians were. They also were very knowledgable about services and products they have.
The technician was very polite and didn't seem to b in a hurry but the carpet was much wetter than it has been with other companies, So not sure I will use it again.
The carpet was soft and looked and felt renewed! I was very pleased with Gavin, my knowledgeable technician!
My only disappointment was that I had such a small area and the cost seemed a little high! for just a small living and dining area. I know most companies have 'minimum charges' - just doesn't seem fair!
I think you need to use the upolstry tool on the edges of the rv carpet as it appears the regular one doesnt make contact with the edge causing the edges to not be cleaned. There is a visual diffence in the appearance of the carpet
The technicians are very pleasant and like that everything is green.
Because there was a couple of small spots left after our clean. Your company sent out Gavin to redo the area. He was courteous, and did a wonderful job. We will use your service again!
Very friendly, cleaned our old carpet very well
Very prompt, very thorough and a great price.
No chemicals, soap residue
The young man that did the job was great very professional. The smell is actually worse than before.
The stains that were to get taken care of came back in the same spots. A warranty visit would be appreciated.
Technician very professional. Receptionist anxious to please.
How well it cleaned.
Willingness to explain products and services, and understand my personal limitations in any "assistance", as I am 92 and physically very limited, so I was pleased to see two people in attendance when I was told there would be only one. At my age and limited lifestyle, I don't need carpets cleaned very often, but will be glad to make recommendations to people I know.
However, for family reasons, please do not use my name in advertising.
The time to explain the cleaning process and make sure we were satisfied with the cleaning.
I was left with stains - when pointed out to the technician all he did was go over them once more - stains are still there. Stains on business carpet almost look no different either. When our local carpet cleaners have done both residence and business - stains were gone. Their technician pretreated and scrubbed on tough spots - not just a go over.
they were prompt and did a nice job.
Project well coordinated. Worked good around existing furnature. Protected furnature and door jambs. Cleaned up some tough spots.
Thank you.
Jim
I had zerorez in Molalla oregon, the young man was very conscientious of the job he was doing and when asked to redo a spot was more than willing. The young man you sent out to my house, I showed two bad spots to, and did not get either of them out the first time and was not really happy I asked him to redo them. It took him more time getting the equipment out of the van, than it took to clean my bedroom carpet, so I have to wonder "is it clean", and the one soiled spot I pointed out to him, he didn't get cleaned the first time,he reluctantly redid it. I wear glasses and did not have them on and could see the spot was still there. I had the same problem in the livingroom, by the sliding door, a dirt path, it has dried and still is dirty. I guess I got what I payed for. The young man that did my carpet in Molalla, cared about his job and did an excellent job.