Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 2, 2014 — Rated 10 out of 10 by Rick Craig Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great!!!!! Got all the tiny stains out , Gavin is awesome

Report a concern   October 1, 2014 — Rated 8 out of 10 by R.B. Zerorez Tri-Cities
What could we do to improve?

Smaller window of arrival

Report a concern   October 1, 2014 — Rated 1 out of 10 by C.I.E. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was disappointed that dingy color of the traffic areas was not removed. I understand that there are areas of high wear and that the fringe might be fuzzy but I did expect the color to come clean and not remain dingy looking. I truly don't believe in carpet "darkening". I believe it is ground-in dirt. My husband is going to borrow a commercial cleaner from a friend and we are going to try to clean the traffic areas ourselves before we move in this weekend. Your technician did try a 2nd time to clean some of these areas, which I do appreciate, however the end result is disappointing after spending $281. I showed the before and after pictures of the living room area (just one of the areas that remain stained looking) to 2 of my friends and they were in agreement with me.

Report a concern   October 1, 2014 — Rated 10 out of 10 by D.M.F. Zerorez Tri-Cities
What do you like about our products and services?

Excellent carpet cleaning and technician service

Report a concern   October 1, 2014 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

No harsh cleaners and seem very knowledgeable about their services.

Report a concern   September 30, 2014 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

My carpet looks better than it has in years and after the guys were done it didn't smell like my carpet had been saturated with chemicals. Robert and dusty were very personable and answered all my questions.

Report a concern   September 30, 2014 — Rated 10 out of 10 by P.F. Zerorez Tri-Cities
What do you like about our products and services?

Very clean. Good service. No smell afterwards.

Report a concern   September 29, 2014 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

No lingering smell of products and quick drying. Friendly helpful services.

Report a concern   September 29, 2014 — Rated 9 out of 10 by B.F. Zerorez Tri-Cities
What do you like about our products and services?

they came back out and recleaned the carpet in the downstairs office last Friday and it looks much better.

thank you,

Report a concern   September 27, 2014 — Rated 10 out of 10 by Maria Guevara Zerorez Tri-Cities
What do you like about our products and services?

Our old carpet looks great after Zerorez cleaned it. The tech also was not smelly unlike another company we hired before, decent-looking too and very professional.Thank you!

Report a concern   September 27, 2014 — Rated 10 out of 10 by E.Q. Zerorez Tri-Cities
What do you like about our products and services?

Appointments are easy to make and techs are on time every time.

Report a concern   September 25, 2014 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

Things were explained in detail.

Report a concern   September 25, 2014 — Rated 10 out of 10 by Kelly Brown Zerorez Tri-Cities
What do you like about our products and services?

Excellent service, polite technician, reasonable prices and carpets look great! Will definitely use Zerorez again.

Report a concern   September 25, 2014 — Rated 10 out of 10 by Carolyn Green Zerorez Tri-Cities
What do you like about our products and services?

I appreciated how quickly Zerorez responded to my request for service. The carpets appear very well cleaned.

Report a concern   September 25, 2014 — Rated 9 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

the propmtness in arrival. the guy was very nice

Report a concern   September 24, 2014 — Rated 10 out of 10 by A.R.M. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service, excellent cleaning

Report a concern   September 23, 2014 — Rated 0 out of 10 by J.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The test strip of my kitchen floor was impeccable. However, the rest of the kitchen tile floor was not cleaned to the same degree as the sample area. I would like to request a second cleaning, perhaps allowing the product a longer time on the grout.

Thank you

Report a concern   September 22, 2014 — Rated 10 out of 10 by K.F. Zerorez Tri-Cities
What do you like about our products and services?

Fast professional results

Report a concern   September 22, 2014 — Rated 2 out of 10 by B.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

They cleaned the carpet in the office Friday night at 9pm and this morning it looks terriable. As the day went along the dirt showed up more and more. not real happy with the cleaning job.

Name removed Phone number removed)

Report a concern   September 22, 2014 — Rated 10 out of 10 by Laurel Padgett Zerorez Tri-Cities
What do you like about our products and services?

Terrific job. Arrived on the dot of beginning of appt. Session. Very personable Techs who did a fantastic job!

Report a concern   September 22, 2014 — Rated 9 out of 10 by T.U. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very helpful and friendly. He showed up on time and at the begining of the time window which was great. He cleaned the carpet bringing it back to what it looked like when we moved in.

Report a concern   September 22, 2014 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

They did a great job in a timely manner!

Report a concern   September 20, 2014 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Your customer service was excellent. The phone call to let us know the technician was on his way was very helpful and he was on time! The carpet that was cleaned is quite old and badly stained by our dogs. After carpets were cleaned they looked great! Thanks! We will definitely use your service again.

Report a concern   September 20, 2014 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

The carpets were not soaked and the fragrance was pleasantly mild. I liked how the employee looked for stains before he started to work and inquired as to my knowledge of any pet stains. The cleaning was well done.

Report a concern   September 19, 2014 — Rated 5 out of 10 by A.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Your technician could have spent more time on the high traffic areas and stairs because they still look dirty. the best looking spot is by the kitchen and I asked him to make multiple swipes in that area and that looks good.

Report a concern   September 19, 2014 — Rated 10 out of 10 by K.R. Zerorez Tri-Cities
What do you like about our products and services?

It cleans and smells wonderful. Gavin Hill once again did a excellent job. I have recommended Zerorez to several people, also Gavin. He is very professional and does an excellent job.

Report a concern   September 19, 2014 — Rated 10 out of 10 by Carol Walker Zerorez Tri-Cities
What do you like about our products and services?

Great products for pet stains! Technitions are very friendly and professional.

Report a concern   September 18, 2014 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

Very clean , great service

Report a concern   September 18, 2014 — Rated 10 out of 10 by N.S. Zerorez Tri-Cities
What do you like about our products and services?

you don't use any products just water.

Report a concern   September 18, 2014 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

They work well and smell nice too


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