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based on 9078 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very professional and helpful. That being said I had paid $45 for a pet treatment for one room but one of the poop stains still remains. Also anything that is a red stain is still in all the areas that were cleaned as well. I am a bit disappointed with these issues but happy with how the rest of my carpet is clean and soft again and the friendliness and professionalism of the technician.
Results for price were less than expected.
The carpet appeared so much cleaner and Robert was extremely professional and polite.
Great Communications! Got here when
you said you would! Charged us what
was quoted! And, Robert did a Fantastic
Job!! We are Happy Customers and will
Recommend Zerorez and Robert to our
Family and Friends!!
Thanks,
Tammie and Fred Lutes
You may have done an excellent job, but it is our experience that stains may reappear a few days after cleaning. I need a couple more days before I could say it was excellent. I need to look at the carpet with the sun shining on it to see if I think it was the best job ever.
Great service. Tech was very nice and dida great job
Easy appointment setting and pricing.
Very prompt.
Having to wait a four hour window for service on a Saturday. We're a very bus family and that took away a lot of time from us. I think I could have used my machine (I do regularly) and had the same results.
The day after we had our carpets cleaned I noticed that the carpet felt softer and had it's "bounce" back. You just don't get that kind of result with the other guys detergents.
Superior product and customer service. This is the company that I will always call from now on.
No soap
Quality of the service and products.
The price! Plus, my husband said they were great guys.
Robert was very friendly, fast and efficient with getting the job done, and my carpet looks great.
The guy that did our carpets was amazing! Great personality and did a great job!
The only thing I was disappointed with is the walkway to garage had no change:( my husband and mother said the same thing.
I was a little disappointed in the traffic area, but the tech explained why he could not get out the area's clean. Listening to the commercials it sounded like you could get just about anything. Magic Marker is worse then what I had. The tech's you sent out were very professional and courteous. I would use you again
Thorough, tech was professional and careful. No longlasting odors. No residues. Carpets look great. No time waster was Robert.
THE CARPET LOOKED GOOD BUT THE STAIRS NEXT TO THE WALL HAD PAINT/TEXTURE COME OFF
I was very impressed when the vomit stains from my dog were almost removed completely! They were old, and I knew for sure I'd waited too long to have them cleaned (after trying really hard to remove them myself), but I have to look for them to see where they used to be! I can't wait to have house guests so I can show it off! Thanks so much!
Took away odors
The attendant did a great job. He protected my corners and furniture with guards, he was efficient in his work, and he was pleasant when speaking to me.
The technician, Dave, was very friendly, professional and did an amazing job! Dave worked with me to make sure I got the best service for my money. He arrived early for our appointment! The pet treatment product smells wonderfully fresh and got rid of all the pet smell.
Did a great job on my carpets
I like that you use no chemicals as I'm smell sensitive.
From scheduling to completion, very professional, very satisfied
Make sure the carpet cleaner guy arrives when the SCHEDULER says he is going to arrive. Not 3 hours late. I had specifically asked to be the first appointment of the day (approx. 8am). The scheduler inserted another customer in front of me, so they didn't show up until almost 3 hours later!!!!
I loved that there is no harsh chemicals being put into the air and the results were amazing!
House smells clean after you have cleaned my carpets, not like soap and not musty. The carpets are dry in less than six hours and stay cleaner longer than if I use a soap cleaning method. Additionally your sales associates are prompt, friendly, and helpful!
Was in and out, very friendly and professional.