Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9122 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 15, 2015 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

The Tech was very kind and share his time and knowledge with me. Very professional.
Report a concern   January 15, 2015 — Rated 9 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

They service was great and the product cleaned up the carpets all most making them appear new
Report a concern   January 12, 2015 — Rated 10 out of 10 by Marcy Taylor Zerorez Tri-Cities
What do you like about our products and services?

The people have been very friendly. They have worked hard and done a wonderful job. My carpets are 9 years old and they look like new.
Report a concern   January 12, 2015 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

It was quick and the smell was pleasing
Report a concern   January 12, 2015 — Rated 10 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

The customer service was very fast and the person was very helpful. Service man was efficient and I would have zerorez back again. The carpet dried really fast and no wet smells. Very pleased.
Report a concern   January 12, 2015 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

This was my second time to use ZeroRez. Staff are professional, considerate, and fast. Carpets look great!
Report a concern   January 10, 2015 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

Amazing customer service always. Carpets look new when they leave:)
Report a concern   January 10, 2015 — Rated 9 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

Efficient, friendly service!
Report a concern   January 10, 2015 — Rated 10 out of 10 by lori tenvold Zerorez Tri-Cities
What do you like about our products and services?

Great result. Prompt and professiona
Report a concern   January 10, 2015 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

The technicians are thorough & very courteous.
Report a concern   January 10, 2015 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

Professional and polite. Helpful, informative and not pushy. I felt comfortable NOT like I was dealing with a "car salesman" which has been my experience with other carpet cleaners. He knew his product and the industry well. A true professional.
Report a concern   January 9, 2015 — Rated 10 out of 10 by M.A. Zerorez Tri-Cities
What do you like about our products and services?

Fast and and my carpets are very clean. Technician was very informative and positive.
Report a concern   January 9, 2015 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

I like how quickly the with was done, the quality of the result, and the friendliness of your technician.
Report a concern   January 7, 2015 — Rated 10 out of 10 by L.W. Zerorez Tri-Cities
What do you like about our products and services?

Very conscientious tech and did a great job and ontime!
Report a concern   January 7, 2015 — Rated 9 out of 10 by M.L. Zerorez Tri-Cities
What do you like about our products and services?

friendlyness of your workers
Report a concern   January 7, 2015 — Rated 10 out of 10 by T.D. Zerorez Tri-Cities
What do you like about our products and services?

It actually worked! My couch was nasty...
Report a concern   January 6, 2015 — Rated 8 out of 10 by C.B. Zerorez Tri-Cities
What could we do to improve?

The urine smell is still in the carpet.
Report a concern   January 6, 2015 — Rated 6 out of 10 by A.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The young man who cleaned my duct work was very polite and professional, but I had expected someone with more experience (more than 6 months). I was disappointed with the actual cleaning brushes, I can't say this cleaning was any more thorough than a cleaning by the other company I've used in the past and their cost was quite a bit lower.
Report a concern   January 3, 2015 — Rated 10 out of 10 by Crystal Fenton Zerorez Tri-Cities
What do you like about our products and services?

Able to schedule online and arrived when they said they would. Our carpet hasn't been cleaned in quite a while, the technicians were professional and explained what they were doing and did a great job. I didn't think our carpet would come as clean as it did and stains came out that I thought would be permanent.
Report a concern   January 2, 2015 — Rated 10 out of 10 by K.L. Zerorez Tri-Cities
What do you like about our products and services?

Product was environmentally safe and was quick on the job
Report a concern   January 2, 2015 — Rated 9 out of 10 by G.M. Zerorez Tri-Cities
What do you like about our products and services?

Reasonable price and did a good job!
Report a concern   January 1, 2015 — Rated 10 out of 10 by E.M. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look like new and feel soft. I know that the traffic area will not be like new, but my husband was happy when he came home and saw how clean the carpets were.
First name removed
Report a concern   December 31, 2014 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Ability to remove stuborn pet stains
Report a concern   December 30, 2014 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Very professional, listened to our concerns and gave plenty of options and answers to our wuestions
Report a concern   December 30, 2014 — Rated 10 out of 10 by K.J. Zerorez Tri-Cities
What do you like about our products and services?

Price exactly as quoted, was not pressured to add any additional services. Stains removed, impressed with effectiveness of cleaning. Friendly service, all questions asked were answered in detail. We felt comfortable with all aspects of our experience with Zerorez.
Report a concern   December 27, 2014 — Rated 10 out of 10 by Heather Ortiz Zerorez Tri-Cities
What do you like about our products and services?

Beautiful work :)
Report a concern   December 26, 2014 — Rated 0 out of 10 by T.E. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I didnt know they didnt use shampoo or i would never have went to them. I needed my carpets shampooed and they wouldnt give me a refund
Report a concern   December 25, 2014 — Rated 10 out of 10 by Joanne Corsiglia Zerorez Tri-Cities
What do you like about our products and services?

My carpets are very clean. The reps were very helpful and informative. I understood everything they were doing and were just great.
Report a concern   December 24, 2014 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez cleaned our carpets last year and then we had them back again because they did such a great job. They are correct that the method they use keeps your carpets clean without leaving soap to attract dirt. I can truly recommend Zerorez.
Report a concern   December 24, 2014 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, quick and knowledgeable.

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