- Phone: 509-582-9000
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based on 9122 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Decent price, quick and easy, great cleaning power, friendly technician
Did not like the upsell.
The guys were great! The very, very old carpet is much improved, and the pet stains minimized.
My only issue is that it was unclear to me that none of the furniture would be moved. Normally that would not be an issue, but I had just finished painting and virtually nothing was in its normal location. For example, furniture was moved away from the wall 6-12 inches. Glass dining room table top was perched on a footstool and sitting in the center of the living room. Now that furniture is back in location, the dirt and stains in the center of the room are visible. Nevertheless, Edwin told me he can sort that out when he returns to do the remaining rooms.
Quick dry time friendly service!
Very professional and knowledgable! My carpets look and smell great!
Our tile cleaning was amazing! Will definitely use this service again--but the carpet is not as clean as I would have expected. It seems that a little more time and attention to detail would have served me better.
Have already recommended Zerorez to family and co-workers! Enjoyed the friendliness of the technician, the promptness of the technician to the appointment and the look and feel of our carpets afterwards!
The service was friendly and prompt. The carpeting is clean as promised.
The young man who did my carpets and furniture was professional, easy to work with and did an excellent job. I'll have him back again probably in the Fall.
Very efficient.
Tyson is so so so awesome!!
no harsh chemicals; good customer service; and quick drying time.
For cleaning a blue carpet when the stains won't come out I wish there would have been a discount.
We saw little to no improvement in the cleanliness of our carpet. The technician was able to get out one stain but left the main traffic areas unnoticed. Also, we now have dark spots in certain areas where there wasn't stains originally. The main point in us choosing to get our carpet cleaned was to hopefully clean the main traffic areas in which the technician or zerorez has failed at. It leaves us feeling like we threw 100 dollars away. To make it right we would love the main traffic areas recleaned and maybe spend more time on trouble areas like that. I usually spend more time vacuuming my carpet then the technician spent steam cleaning it. Thank you.
Fast and really good!!
Attention to detail.
Very friendly and professional technician
Quick and easy to schedule a cleaning. This is our 2nd time we have used you. Robert has done an excellent job both times and we will have you back to do our outside patio in a month or so. Great job and kudos to Robert.
I am still waiting for you to mail me an invoice for the carpets on 7216 W.Arrowhead. Please mail to 504 E. Sunset Dr., Burbank WA 99323. Thank you
Robert- Quick in and out. No hassle paperwork
Professional
They will have to come back within the year !
No chemicals/green.
They work and smell great!
Quick, Fast, and Friendly!
Good service. Carpets are clean but do feel a little crunchy?
I have an appt to have it redone. The carpets look dirty.
On time, effecient and friendly service!
U did an excellent job on our carpets.
Representative was very knowledgeable and professional.
Our carpet and tile floors both looked and felt clean. There was no chemical odor and the entire process was quite fast, including drying time. Our serviceman was friendly and professional. We will be return customers.
First name removed N
Very nice young man was on time. Very helpful and did a great job. Explained a few things about our carpet.