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based on 9078 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The process was different from other carpet cleaning company's. The products worked good and the service was great. David did a great job and he was very fun to talk to. We got along great. Will definatly be calling David at Zerorez back again. Thanks for the great service.
dries fast
They did a good job of getting my carpets clean. They were even able to remove some stains that I didn't think could get out.
Da bomb!!!! Wow. The carpet has never been cleaner. Our carpet is about 13 years old and after Zerorez it looks new. No detergent to continue picking up dirt.
Stains and dog oils come out better than anything I have ever used...also great protect spray with fresh smell
Did not notice any lingering odor & the drying time was minimal. Also Eco friendly.
No harsh chemicals used and good customer service.
Cleans good and dries fast
Offer less expensive pet treatments.
How quickly it dried and how timely the attendant was.
Best carpet cleaning I have ever seen.
Gavin was were nice, and informative. He answered any questions we had and didn't mind our three kids watching him during the entire process. Our carpet look wonderful!
Smells clean, the tech Edwin was so nice and friendly and very throughoug ! He exsplain es the process and all very well.
Quiet process, quick drying, good soft carpet pile results. Got lots of cat hair!!!
Very feiendly, did a great job. Prompt, scheduled for 10:00 am and was at my door at 10:00am. Carpet looks great and affordable.
Great technician. Robert called before arriving to give me an ETA and then arrived on time, was neat, polite, and thorough. The carpets look great.
Dried faster. Rep was professional
Technician was courteous & hard working - Issues: Had equip. problems, there white streaks left in the grout areas in several places (I brushed away later), grout sealer applied over wet/saturated grout (can't believe that's proper - Doesn't even repel water), had to blot-up puddles of grout sealer in several places, tile surface was left with blotches/residue (several days later I had to steam mop all of the flooring to get rid of), pricey for the service received - didn't get my moneys worth... Not interested in rework - Some level of refund would be appropriate...
Carpet and couch look great after cleaning.
I liked how the tech explained the procedure and how quickly he got to work. He explained the process and answered all my questions with confidence.
No harmful chemicals, professional employees, fast service
It works.
I'm not sure how you can improve. We tried the Zerorez solution that we purchased for our rug shampooer and did not feel it pulled the dirt out of the carpet any better. We will try your product again and hope to see results.
Also, spot cleaning with Zerorez left a circle around the spot cleaned. Why???
Te guy that comes and does the service is wonderful. The best thing is he listens to concerns about the carpet and areas that concern me. he really listens and then He works hard to get the carpet clean. His advice about the final treatment to keep the carpets clean was great, the carpet feels great, no sticky feeling like scotch guard used to feel.
While our carpet was fluffed up and free of visible stains. We vacuumed the next day and were very disappointed to find our vacuum was just as full of dirt and dog hair as before Zerorez cleaned it. We paid extra to have any doggy odors removed or covered up, yet our dog went right to an old spot to wet when she had not wet in the house for several weeks before, and that is why we decided to have the carpet cleaned.
My carpets are cleaner than they have ever been after any other carpet cleaner service finished cleaning them. Even though I can't see stain on living room carpet the technician said he didn't get it all out so didn't charge us for that stain removal. Your service is amazing!
Thorough cleaning plus, an informative and polite professional has caused us to appreciate the company.
Gavin did an amazing job. He didn't rush and took his time to do it right. I would be very happy to have him come and do more work in my home.
Fast friendly effective
I like that the carpet dries quickly and that there is no residue!