Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 23, 2015 — Rated 10 out of 10 by E.C. Zerorez Tri-Cities
What do you like about our products and services?

You have a very polite and super amazing professional technician! He went above and beyond! Thank you Gavin!
Report a concern   February 22, 2015 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

non toxic
Report a concern   February 21, 2015 — Rated 9 out of 10 by D.R. Zerorez Tri-Cities
What do you like about our products and services?

Fast service, friendly staff and no chemical smells
Report a concern   February 19, 2015 — Rated 7 out of 10 by D.A.G.K. Zerorez Tri-Cities
What could we do to improve?

Missed a spot in the hallway.
Report a concern   February 19, 2015 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

So very professional,and friendly.great job.
Report a concern   February 19, 2015 — Rated 10 out of 10 by J.E. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very polite and knowledgeable.
Report a concern   February 18, 2015 — Rated 10 out of 10 by Gene DeBattista Zerorez Tri-Cities
What do you like about our products and services?

I was very impressed with the service and final result. The carpet was not only clean but it actually appeared new as it did when first installed in 1986.
Thank you for a job well done.
Gene DeBattista
Richland, WA.
Report a concern   February 18, 2015 — Rated 10 out of 10 by Lisa Schmidt Zerorez Tri-Cities
What do you like about our products and services?

Very professional and did a great job!
Report a concern   February 18, 2015 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

On time, Friendly, Good job. Explained your other services that I was unaware of.
Report a concern   February 18, 2015 — Rated 10 out of 10 by Patricia Hoge Zerorez Tri-Cities
What do you like about our products and services?

Great customer service and very professional.
Report a concern   February 17, 2015 — Rated 10 out of 10 by J.T.D. Zerorez Tri-Cities
What do you like about our products and services?

Our tech Edwin was awesome, on time, and performed quality work! Our carpet is clean and smells great!
Report a concern   February 17, 2015 — Rated 10 out of 10 by H.O. Zerorez Tri-Cities
What do you like about our products and services?

My carpets come out clean!
Report a concern   February 16, 2015 — Rated 9 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

Everyone is very friendly and professional, but most importantly I appreciate just how clean the carpet is, Thank you.
Report a concern   February 16, 2015 — Rated 10 out of 10 by Jenny Berg Zerorez Tri-Cities
What do you like about our products and services?

Customer service is top notch!
Report a concern   February 16, 2015 — Rated 10 out of 10 by Lauralee Ganske Zerorez Tri-Cities
What do you like about our products and services?

everything
Report a concern   February 15, 2015 — Rated 9 out of 10 by Jacqueline Reincke Zerorez Tri-Cities
What do you like about our products and services?

I was very happy with the profetionalisum and friendliness of the employees.
Report a concern   February 15, 2015 — Rated 10 out of 10 by Celia Johnsen Zerorez Tri-Cities
What do you like about our products and services?

Wow, what a great experience. Your service representative / tech David Marsh did an amazing job cleaning our home. I have had my home cleaned with other companies in the past, but this was by far the best. David made sure that we understood the benefits of the Zerorez cleaning process and answered all of our questions. He made the experience fun and educational. We will definitely use Zerorez in the future. Thank you!
Report a concern   February 13, 2015 — Rated 10 out of 10 by L.D. Zerorez Tri-Cities
What do you like about our products and services?

Product did an outstanding job on a carpet that had never been professionally cleaned (installed in 1993). It looks nearly new. Great job. I had cleaned it with my shampooer but it never looked sparkling like it does now. David was very professional and thorough.
Report a concern   February 12, 2015 — Rated 8 out of 10 by A.H. Zerorez Tri-Cities
What could we do to improve?

The ONLY issue we had is it took approx 18-20 hours for our carpets to dry, unlike the 4-8 that we were quoted, other than that we are extremely pleased! see you next year!
Report a concern   February 12, 2015 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

Our carpets were clean AND dry when I arrived home.
Report a concern   February 12, 2015 — Rated 10 out of 10 by M.K. Zerorez Tri-Cities
What do you like about our products and services?

Quick and efficient
Report a concern   February 12, 2015 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

The smell of our carpet is amazing and they're so clean!
Report a concern   February 11, 2015 — Rated 9 out of 10 by B.S. Zerorez Tri-Cities
What do you like about our products and services?

Timely and fast.
Report a concern   February 11, 2015 — Rated 9 out of 10 by Sharon Armstrong Zerorez Tri-Cities
What do you like about our products and services?

The tec was a really nice guy and told me everything he was going to do include put spray on dog urine. And protections on the carpet. It cost me a lot more than 99.00 dollars but it was well worth it. Thank you so much.
Sharon Armstrong
Report a concern   February 8, 2015 — Rated 10 out of 10 by Patricia Hoge Zerorez Tri-Cities
What do you like about our products and services?

The customer service is great and my mattress looks amazing! We've had our carpets cleaned too by several different companies and no one compares go Zerorez
Report a concern   February 7, 2015 — Rated 6 out of 10 by A.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Although the technician was excellent, I'm a little disappointed in the cleaning. Having owned rentals for a number of years, we found the best cleaning was always accomplished by those companies using "steam". And the best jobs were related to the amount of effort put forth by the tehnicians.

In our case, I felt there was a distinct difference between areas that had been covered and a high traffic area. The technician said the color difference was because of "wear". Not sure I buy that explanation. Our stairs and hallway were the high traffic areas and very soiled. I don't know if they came out as clean as I was expecting.

Finally, our technician said our carpets would be dry in about 4 hours. The reality is it took over 24 hours for most areas and almost 48 hours for the stairs to dry.

You mention on your web site that the advantage Zerorez has is the process you use that doesn't attract dirt (because of the soap residue)and that the carpets will stay cleaner longer. Hmmm........define longer? Why then did I agree to pay additional money to have a "protectant" sprayed on already clean carpet? What is it supposed to protect against and for how long? Time will tell I guess and my rating may change based upon the results.

Name removed
Report a concern   February 6, 2015 — Rated 10 out of 10 by K.G. Zerorez Tri-Cities
What do you like about our products and services?

The service guy was very nice and informative. The carpets were much cleaner and fresher than other cleaning services I've had before.
Report a concern   February 6, 2015 — Rated 10 out of 10 by E.G. Zerorez Tri-Cities
What do you like about our products and services?

the technicians have always been veryfriendly and seem to be knowledgeable
Report a concern   February 5, 2015 — Rated 9 out of 10 by A.W. Zerorez Tri-Cities
What do you like about our products and services?

The rug has that fresh clean look and smell. It does not have the chemical order that other carpet cleaners leave behind.
Report a concern   February 5, 2015 — Rated 10 out of 10 by M.V. Zerorez Tri-Cities
What do you like about our products and services?

Dave was very nice and professional. I had a few spots after it dried and he came back no questions asked and got them out. I am looking forward to my carpets staying clean longer. Plan on using you again for my furniture.

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