Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 30, 2014 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Very professional, listened to our concerns and gave plenty of options and answers to our wuestions

Report a concern   December 30, 2014 — Rated 10 out of 10 by K.J. Zerorez Tri-Cities
What do you like about our products and services?

Price exactly as quoted, was not pressured to add any additional services. Stains removed, impressed with effectiveness of cleaning. Friendly service, all questions asked were answered in detail. We felt comfortable with all aspects of our experience with Zerorez.

Report a concern   December 27, 2014 — Rated 10 out of 10 by Heather Ortiz Zerorez Tri-Cities
What do you like about our products and services?

Beautiful work :)

Report a concern   December 26, 2014 — Rated 0 out of 10 by T.E. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I didnt know they didnt use shampoo or i would never have went to them. I needed my carpets shampooed and they wouldnt give me a refund

Report a concern   December 25, 2014 — Rated 10 out of 10 by Joanne Corsiglia Zerorez Tri-Cities
What do you like about our products and services?

My carpets are very clean. The reps were very helpful and informative. I understood everything they were doing and were just great.

Report a concern   December 24, 2014 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez cleaned our carpets last year and then we had them back again because they did such a great job. They are correct that the method they use keeps your carpets clean without leaving soap to attract dirt. I can truly recommend Zerorez.

Report a concern   December 24, 2014 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, quick and knowledgeable.

Report a concern   December 24, 2014 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Timely service and carpet dried in half a day. No pet stains observable after the service.

Report a concern   December 23, 2014 — Rated 10 out of 10 by M.N. Zerorez Tri-Cities
What do you like about our products and services?

Very nice employees and they were quick

Report a concern   December 21, 2014 — Rated 10 out of 10 by Norma Sutton Zerorez Tri-Cities
What do you like about our products and services?

On line scheduling was easy. We received a confirmation email, and a reminder phone call the day before. They called to say they could be there early if it was OK. That was nice.

The products are chemical free.
the Technician was knowledgeable, helpful, and polite and did a great job!

Report a concern   December 19, 2014 — Rated 10 out of 10 by C.L. Zerorez Tri-Cities
What do you like about our products and services?

Floors look great & technician was very informative.

Report a concern   December 19, 2014 — Rated 10 out of 10 by A.G. Zerorez Tri-Cities
What do you like about our products and services?

emailed for a quote, got a very quick call back, Robert was out the same day to give me an estimate

Report a concern   December 18, 2014 — Rated 10 out of 10 by Rob Ivey Zerorez Tri-Cities
What do you like about our products and services?

professional people that you know are trustworthy, your cleaning process and most importantly results.

Report a concern   December 18, 2014 — Rated 10 out of 10 by Robin Wadsworth Zerorez Tri-Cities
What do you like about our products and services?

Prompt, friendly, & knowledgeable; my carpet looked great in no time at all.

Report a concern   December 18, 2014 — Rated 9 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

No soaps used on carpets.

Report a concern   December 17, 2014 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

I am happy they are chemical free

Report a concern   December 16, 2014 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

You are on time, you don't use a lot of chemicals, and you do your best to leave the carpet drying as quickly as you can by using the fans.

Report a concern   December 16, 2014 — Rated 10 out of 10 by Patricia (Pat) Osborn Zerorez Tri-Cities
What do you like about our products and services?

Very nice smell and very quiet operation of the machinery. The operator was very friendly and willing to answer questions. I liked his attitude very much. The apartment looked like it had new carpet laid down when he was finished.

Report a concern   December 16, 2014 — Rated 8 out of 10 by N.K. Zerorez Tri-Cities
What could we do to improve?

The tech continually left the door open while it was cold, and also did not offer change back from a cash payment. It was only 6 dollars so I didn't say anything but I would like the option of of tipping vs being forced to do so. Other than that it was a very easy experience and I would like to use your services again.

Report a concern   December 16, 2014 — Rated 10 out of 10 by Franco Camarillo Zerorez Tri-Cities
What do you like about our products and services?

The results and friendliness of the staff

Report a concern   December 15, 2014 — Rated 7 out of 10 by S.B. Zerorez Tri-Cities
What could we do to improve?

I appreciated the prompt quick service and your technician was courteous and cooperative to my request to revisit certain soil spots. Unfortunately my carpet apparently needs some
detergent to remove its stains at this time from the high traffic areas.

Although disappointed in the level of cleaning achieved this time, I feel it is the age of the carpet. I do like your service and will probably use it again after the detergent washing.

Report a concern   December 14, 2014 — Rated 10 out of 10 by Lynsie Kennedy-Hernandez Zerorez Tri-Cities
What do you like about our products and services?

Our technician was very well mannered and kind. He went ahead and added the protectant to our carpet since we were paying the minimum service charge yet only were having one room cleaned..all at his own suggestion and offering. Very awesome! Your company has great customer service and the cleaning and price cannot be beat. I frequently recommend zerorez to friends and family. I appreciated your call to let me know you would have a technician in our area the next day too, since I had been meaning to schedule a cleaning but kept forgetting! Thank you!

Report a concern   December 13, 2014 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

Affordable price, and no chemicals therefore I don't need to worry about our children getting sick from any residue left behind.

Report a concern   December 13, 2014 — Rated 0 out of 10 by K.O. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

We had to call another carpet cleaning company the day after Zerorez attempted to clean our carpet. The company was recommended to us by the local store (Luke's Carpet)where we originally purchased the carpet. He was able to remove all of the dirt from the carpet that Zerorez said could not be cleaned. The carpet now looks fantastic so we will highly recommend the second carpet cleaning company.

Report a concern   December 12, 2014 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

The technician was friendly,and very knowledgeable. The carpets dried quickly and looking forward to seeing how long the protectant lasts.

Report a concern   December 12, 2014 — Rated 10 out of 10 by M.K. Zerorez Tri-Cities
What do you like about our products and services?

The Tech (Robert) was very informative and knowledgeable and Friendly. He walked throughout to see if there were any spots needing extra attention and got right to it. Very good at what he does.

Report a concern   December 12, 2014 — Rated 10 out of 10 by Kathy Stuart Zerorez Tri-Cities
What do you like about our products and services?

I was expecting a quick fix for stains from whatever ingredient/dye is used in cat food since my long-haired cat yakking furballs had left a lot of ugly looking carpet. My goal was to have it look decent through the holidays and then new carpet. That won't be happening anytime soon since the carpet now looks like new! I'm thrilled!

Report a concern   December 11, 2014 — Rated 10 out of 10 by P.B. Zerorez Tri-Cities
What do you like about our products and services?

Fast, professional, friendly

Report a concern   December 11, 2014 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

On time arrival. Quick, curteous service. Carpets look great!

Report a concern   December 11, 2014 — Rated 8 out of 10 by T.W. Zerorez Tri-Cities
What could we do to improve?

Stains are better but showing again the day after shampooing


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