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based on 8889 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaning wasn't done to your standards originally. We are scheduling a repeat so you are making things right we just haven't had the 2nd cleaning yet.
The technician was very friendly and answered any questions I had. He did a good job at getting the majority of the stains out especially since it hadn't been shampoo in years!
Fast and friendly
edwin was ontime did a great job and represented his company very well
very personably and hard worker protected my house with corner guards and was polite
Show the bill before leaving. Was told the price but didn't see the itemized bill as it was emailed later so didn't know what the total price entailed. Upon reading the email bill, we were charged 10$ for a landing that I wasn't aware of beforehand. Was quoted for 3 rooms, hallway and stairs but then decided not to do the stairs. Still not sure what the landing cost is for.
Satisfied with the carpet cleaning but don't like surprises on the cost/charges
professional, friendly.
Shorten the 4 hour window for service. Hard for some of us to block that during the week. Offer full house discounts or bi-annual cleaning for a flat rate. The tech was great and pleasant to work with. As was the front office personnel.
The carpet looks and smells fantastic after it is cleaned. The spots are gone and they do not return.
I was very pleased with how my older carpet looked. It was dirty, had spots in places and I wasn't sure it was really worth trying. I now fully believe we will get several more years from this carpet.
Very fast and efficient, and reasonably priced.
Very efficient, polite, effective. Zerorez no-spot guarantee.
You guys came in and did the job very quickly, and at first I wasn't sure if you were even going to be able to clean my floors because they were so dirty, but now they look brand new. Thanks.
I like the fact it got the stains out. Industrial Kitchen Grease.
My carpet concerns were addressed. The carpets look clean after they dried...and stay looking clean.
Service was outstanding. Product is good as there are no chemicals to remove the soiled surface
Friendly, polite employees. I like that no chemicals are used while cleaning.
The service was wonderful from the time of making the appointment to the guy that did the job! Our carpet and stairs look wonderful! Awesome customer service!
The quality of cleaning was good. What impressed me the most was the quality of the tech that came to clean my floors. He was professional and very knowledgeable and courteous.
The cleaning of my carpets was great but I felt like the technician didn't take enough time extracting the water because it took over 12 hours to dry and the stairs took 24 hours. Once it dried, it all looked really good.
Everything:)...job well done!
Carpets were still dirty in some areas (main walkways & some dirty spots that are still here). Carpet drying time too long. I think Heaven's Best did a better job at cleaning and removing excess water.
They do their job in a rapid, professional way, offer options all with minimum wasted time doing a great job.
Service prompt,friendly and effecient. I'm definitely calling Zerorez annually from now on.
Service and quality. Edwin did an exceptional job!!!
The technician was awesome! He went out of his way to answer any questions I had. And also offered tips for stains. This is the third time I've used zero Rex and I will use you next time. Thank you for the great service.
The representative is very polite and worked hard to make sure our carpet was clean.
MR.Marsh was friendly,helpful and new all about his products to explain how they work and did a great job thank you for your service. First name removed
Carpets dried faster than traditional cleaning! No foul odors from cleaning products! Dave was knowledgeable about products and services.
Fast service and quick drying time.
I had called and spoken to someone first about the situation which they thought they'd be able to take care of. They went out to treat the carpet and the tenant continues to have issues and sent a picture of hair from her vacuum that came out of the carpet AFTER you guys cleaned it (and after the company I usually use as well which does not say much for them either)and there was a lot! Unfortunately I don't think the cleaning did any good. If I could attach the picture of the after you'd be amazed how much hair was still in the carpet.