- Phone: 509-582-9000
- Visit Website
based on 8891 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets look great. The technician (Jeremy) was very helpful and thorough.
real professional
My carpet took way longer to dry than the technician said. My carpet did not smell very fresh. I think he should have extracted more water. Also left door open and let in a house full of flies,! Is it possible for techs to carry a drape of some sort that they can hang on door to avoid letting in pests?
easy to work with fast service
They were easy to schedule with, on time, and very professional and my carpets turned out great.
The man who came to the house was very insistent that he would see what he could do but it probably wouldn't do much for the high traffic spots in the house we just bought. He was right. Which leaves me wondering why he would take money and waste his time.
Ivan did a great and quick job cleaning our carpet.
Quick service very thorough Ivan went above to make us happy customers!
The process is great. But you need to remove the floor registers and stop being so crazy about selling more services and also do "swaps". Swap a hallway for a room. Etc
Professional attitude of technician. Rugs look great
Friendly and on time
Great customer service!
I needed to change appointment and could not contact anyone by phone or email.
Very friendly and it works great.
The representative arrived at the early end of the window and carefully explained the procedure during the walk through.
The quality and the team
I love the efficiently, I love the green products, I love the advertising. Very classy business.
I liked the fact that no harsh chemicals or soaps were used
The customer service has been amazing! Unfortunately, I can still smell some old pet urine in the hallway, even after two cleanings.
Friendly staff, did a great job cleaning our white carpet that gets a lot of traffic from working boots. And the price is great.
It ended up being more clean than I expected. There were quite a few stains so i figured it might be hard to get them out but he exceeded my expectations!
they were on time very professional and let me know what was going on and very formative about their product
When you use the right Zerorez products to remove pet urine stains and use extraction when necessary and then the protectant.....which is all very expensive...it then works! Did take longer to dry than expected but the stains are gone and the carpets look great now!
Had Zerorez out two months ago to do just a normal carpet clean with their $99 special and spots were still there. In short order, carpet just didn't look clean and seemed to attract dirt and looked worse than it did before cleaning in less than 2 months.
Carpets looked new after cleaning
Timely scheduling
When my husband called in to make the appt, he spoke with Nicole, who told him several times that we were not listed with Zerorez and that we hadn't had their service before. First name removed had to insist that we had. As a matter of fact for the last several months we've had our carpets cleaned about every 3 to 8 weeks. Anyway, after straightening up that confusion, Nicole asked First name removed (my husband) what time he would like and First name removed replied 1 pm. Nicole said that was available. Since normally Zerorez gives a 4 hour window, we were quite surprised. We have been saying that the window is too large every time we give feedback so we thought it may have changed. First name removed asked her two more times if she was sure that 1 pm would work and Nicole said yes both times. At 1 pm on the day, no one was here. First name removed called the company and was told by whomever answered that there is no way that Nicole had given us a 1 pm appt as all appts are 4 hour windows. So this is the second time in this same booking that a Zerorez person was telling us that we were mistaken - when we weren't! This is frustrating as we were balancing with another contractor at the time who was planning his lunch for when the Zerorez tech arrived (since we were given a firm time). The Zerorez tech did a good job with the carpets, as they look very clean, but today - about 24 hours later - they are still quite damp in several areas (and not just in heavy traffic or stained areas). We are having company tonight and are disappointed we still can't put all the furniture back yet. FRUSTRATING!
The service was excellent. His name was Ivan, he was kind and polite and did a great job with the carpet floors.
The professionalism; the reasonable price; the obvious dedication to customer service; the excellent job done; the estimate and recommendations done before service was done; the guarantee.
Carpets came out beautifully, and they were in really BAD shape! The technician was friendly, professional, and thorough. The price was right.
Good job done