Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 4, 2016 — Rated 10 out of 10 by Sharon Williams Zerorez Tri-Cities
What do you like about our products and services?

I was really impressed with the level of customer service we received. They wanted to make sure we were 100% satisfied with the job done and we definitely were.

Report a concern   January 4, 2016 — Rated 10 out of 10 by A.N. Zerorez Tri-Cities
What do you like about our products and services?

Best carpet cleaning service!

Report a concern   January 3, 2016 — Rated 8 out of 10 by K.S. Zerorez Tri-Cities
What could we do to improve?

Some high traffic areas still need cleaning.

Report a concern   January 2, 2016 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

Effcient and friendly workers.

Report a concern   January 2, 2016 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Quick service and easy to schedule!

Report a concern   January 2, 2016 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

Natural cleaning products I didn't know you had a whole list of other services. I've already recommended you to others. Ivan did my home and did a nice job and will be back to do my air ducts in January or February. There was a mix up on my window of time and it would have been nice to have had a phone call so that I didn't spend my whole day waiting for you to show up. Ivan was very apologetic and I understand these things happen but think about your customer.

Report a concern   January 1, 2016 — Rated 10 out of 10 by Jennifer Moore Zerorez Tri-Cities
What do you like about our products and services?

There aren't chemicals and my floor looks way better than it has the whole year I have lived here. They were very prompt and on time.

Report a concern   January 1, 2016 — Rated 10 out of 10 by Chuck Deguise Zerorez Tri-Cities
What do you like about our products and services?

John Buhler came in and did a phenomenal job. Will use Zerorez and John Buhler in 6 months for carpet and tile. The work was worth the money.

Report a concern   January 1, 2016 — Rated 6 out of 10 by J.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was told 4 hour dry time and no residue. It's been 24 hours and there are still wet spots along walls and many "crunchy" feeling patches all over.

Report a concern   December 31, 2015 — Rated 10 out of 10 by D.W.J. Zerorez Tri-Cities
What do you like about our products and services?

Jeramy, our cleaner, was very polite and walked us through what he was doing. He was great. Fast service.

Report a concern   December 30, 2015 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Quick dry and the Tech is the BEST

Report a concern   December 30, 2015 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

We were made aware of exactly when the guy would be there and he showed up on time and did an awesome job!! We have used your company several times at our house and at my work. You guys do a great job in a timely manner.

Thank You!!! Happy New Year!!!

Report a concern   December 30, 2015 — Rated 9 out of 10 by A.T. Zerorez Tri-Cities
What do you like about our products and services?

done with no chemicals and quick to dry

Report a concern   December 30, 2015 — Rated 10 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

Cleaned the carpets well.

Report a concern   December 29, 2015 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

fast

Report a concern   December 29, 2015 — Rated 10 out of 10 by John Schumacher Zerorez Tri-Cities
What do you like about our products and services?

The people who cleaned our carpets where very courtious and proffessional, they new what they were doing. There is one spot in the master bedroom that was missed. everything else looks great.
I have already told my friends how satisfied we are with Zerorez. John Schumacher

Report a concern   December 28, 2015 — Rated 10 out of 10 by T.G. Zerorez Tri-Cities
What do you like about our products and services?

The lack of chemicals makes me feel better about using your company since I have young kids

Report a concern   December 28, 2015 — Rated 10 out of 10 by J.O. Zerorez Tri-Cities
What do you like about our products and services?

The workers are always friendly and courteous.

Report a concern   December 26, 2015 — Rated 10 out of 10 by T.A. Zerorez Tri-Cities
What do you like about our products and services?

Pet friendly cleaners. (Smells good too!) Friendly staff. Prompt and timely. Thank you very much!

Report a concern   December 26, 2015 — Rated 10 out of 10 by A.N. Zerorez Tri-Cities
What do you like about our products and services?

I love the way my carpets come out afterwards .

Report a concern   December 23, 2015 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

They work to get out dirt and pet odor.

Report a concern   December 23, 2015 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

Quick appointment scheduling, reminder call, tech was on time, great results with cleaning.

Report a concern   December 22, 2015 — Rated 10 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

They got rid of the pet urine smells.

Report a concern   December 22, 2015 — Rated 10 out of 10 by M.A.S. Zerorez Tri-Cities
What do you like about our products and services?

promptness, completeness...

Report a concern   December 19, 2015 — Rated 10 out of 10 by A.Z. Zerorez Tri-Cities
What do you like about our products and services?

Quality

Report a concern   December 18, 2015 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly, good communication on the appointment time. Technician was very friendly, explained what he was going to do. Explained how to keep the carpet clean and protected. Was quick and did a wonderful job.

Report a concern   December 18, 2015 — Rated 1 out of 10 by C.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Dirty spots are still there don't think there was any soap used. Didn't place plastic under table like he explained he was to do.

Report a concern   December 18, 2015 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Tech was friendly, informative, but not pushy.

Report a concern   December 18, 2015 — Rated 10 out of 10 by T.N. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals, fast turnaround for an appt

Report a concern   December 17, 2015 — Rated 9 out of 10 by J.A. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and efficient service technician. Like the process of avoiding detergent or soap on the carpets. Like scheduling online. Don't like calling...wait time was too long considering I was first in the queue.


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