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based on 8892 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Looks good & feels good.
On time - or a call if delayed.
Reasonable prices.
Friendly people at each contact.
Everything was great, very professional.
Friendly, knowledge about products and stains
The polite young man that cleaned my carpets...
Excellent
The service guy was very professional. The products you use work very well.
Friendly service providers and well done job
Fast and it worked
Edwin was super knowledgeable and friendly. He answered all my questions and fully explained the process, so I knew what to expect.
The man that came out to do our carpets was very friendly, clean cut & respectful of our home. Answered questions politely. The carpets look like new. Thank
Technician Edwin explained what services were offered and what he was doing. The results were wonderful and we are so very satisfied with his professionalism and service. End results fantastic.
We were told that the carpets would be dry in 2-4 hours The job was finished at 3 p.m. and ous socks were soaked while walking on the carpet at 11 p.m.
Dry times were extremely inaccurate. It took our carpets approximately 24 hours to dry, which caused many inconveniences for our family. Perhaps customer feedback on actual dry times could improve the information. Thanks.
Ivan our contact for the cleaning did an excellent job on our carpeting and made suggestions to us that we liked. Definitely would refer to others and use again. The only thing I had some question on was after he sprayed our carpets and stairs with the protector spray our stairs seems to have a slight discoloration on the front edge of the carpet. We are thinking of having ducts cleaned using your company but will not be until late spring...thanks for a job well don...Name removed
Your people are very thorough and knowledgeable in your product. I wish we would have known about you along time ago from here on out we always use you thank you Zerorez.
Liked the technician,Jim. He was personable and knowledgeable. Made me aware of all the various services available and educated me on the cleaning process as he went along. I was impressed with his quiet confidence. No memorized sales pitch, such a nice surprse
I use you for all of my rental homes and every time the technicians are so cordial. Very professional and very polite. You must really have a good hiring process. Great work to you entire team.
The tech was very professional, friendly and knowledgable.
I will not use anyone else.
Your add on services seem to be pretty expensive. The pretreat was the same price as the cleaning. In the end my bill was more than 2x what I planned. I prefer better planning and to know up front what to expect. I thought the technician was great. Very professional. It did take much longer to dry than advertised which I planned for but it wasn't even close to being dry enough to put furniture on it 8 hours later. The job done was very nice and I would recommend to others
I love the way it made our carpets look when they were done. Also the gentleman that helped us was very nice and helpful with any questions we had.
Edwin was very professional and explained what he was going to do. Carpets looked great.
The carpet did not get clean. None of the dirt spots are gone.
My carpet is still wet over 24 hours later
Your people and products are second to none!
First time user. Products explained really good. Service excellently
Explained everything being done, or needed to be done. On time and polite. Conscientious about making a difference.
My technician was very helpful, friendly and did an amazing job. I'm very happy!
Quick drying time. Carpet smelled clean and fresh with no soap residue.
Be more cost effective

We just purchased a home with very filthy carpets, and I was concerned we wouldn't be able to get the dark pathways clean through the rooms. I came home and was shocked because the carpets looked brand new! Very pleased! Thank you!