Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 10, 2016 — Rated 10 out of 10 by B.S.A. Zerorez Tri-Cities
What do you like about our products and services?

We just purchased a home with very filthy carpets, and I was concerned we wouldn't be able to get the dark pathways clean through the rooms. I came home and was shocked because the carpets looked brand new! Very pleased! Thank you!

Report a concern   February 9, 2016 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

Looks good & feels good.
On time - or a call if delayed.
Reasonable prices.
Friendly people at each contact.

Report a concern   February 9, 2016 — Rated 10 out of 10 by V.P. Zerorez Tri-Cities
What do you like about our products and services?

Everything was great, very professional.

Report a concern   February 9, 2016 — Rated 9 out of 10 by J.Q. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, knowledge about products and stains

Report a concern   February 9, 2016 — Rated 10 out of 10 by K.J. Zerorez Tri-Cities
What do you like about our products and services?

The polite young man that cleaned my carpets...

Report a concern   February 8, 2016 — Rated 10 out of 10 by E.W. Zerorez Tri-Cities
What do you like about our products and services?

Excellent

Report a concern   February 8, 2016 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

The service guy was very professional. The products you use work very well.

Report a concern   February 6, 2016 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service providers and well done job

Report a concern   February 6, 2016 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

Fast and it worked

Report a concern   February 6, 2016 — Rated 10 out of 10 by D.W. Zerorez Tri-Cities
What do you like about our products and services?

Edwin was super knowledgeable and friendly. He answered all my questions and fully explained the process, so I knew what to expect.

Report a concern   February 5, 2016 — Rated 10 out of 10 by Cassie Oakes Zerorez Tri-Cities
What do you like about our products and services?

The man that came out to do our carpets was very friendly, clean cut & respectful of our home. Answered questions politely. The carpets look like new. Thank

Report a concern   February 5, 2016 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

Technician Edwin explained what services were offered and what he was doing. The results were wonderful and we are so very satisfied with his professionalism and service. End results fantastic.

Report a concern   February 4, 2016 — Rated 6 out of 10 by G.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

We were told that the carpets would be dry in 2-4 hours The job was finished at 3 p.m. and ous socks were soaked while walking on the carpet at 11 p.m.

Report a concern   February 4, 2016 — Rated 8 out of 10 by A.A. Zerorez Tri-Cities
What could we do to improve?

Dry times were extremely inaccurate. It took our carpets approximately 24 hours to dry, which caused many inconveniences for our family. Perhaps customer feedback on actual dry times could improve the information. Thanks.

Report a concern   February 4, 2016 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

Ivan our contact for the cleaning did an excellent job on our carpeting and made suggestions to us that we liked. Definitely would refer to others and use again. The only thing I had some question on was after he sprayed our carpets and stairs with the protector spray our stairs seems to have a slight discoloration on the front edge of the carpet. We are thinking of having ducts cleaned using your company but will not be until late spring...thanks for a job well don...Name removed

Report a concern   February 4, 2016 — Rated 10 out of 10 by Dan Phelps Zerorez Tri-Cities
What do you like about our products and services?

Your people are very thorough and knowledgeable in your product. I wish we would have known about you along time ago from here on out we always use you thank you Zerorez.

Report a concern   February 4, 2016 — Rated 10 out of 10 by Marilyn Blevins Zerorez Tri-Cities
What do you like about our products and services?

Liked the technician,Jim. He was personable and knowledgeable. Made me aware of all the various services available and educated me on the cleaning process as he went along. I was impressed with his quiet confidence. No memorized sales pitch, such a nice surprse

Report a concern   February 3, 2016 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

I use you for all of my rental homes and every time the technicians are so cordial. Very professional and very polite. You must really have a good hiring process. Great work to you entire team.

Report a concern   February 3, 2016 — Rated 10 out of 10 by Adrianne Calkins Zerorez Tri-Cities
What do you like about our products and services?

The tech was very professional, friendly and knowledgable.
I will not use anyone else.

Report a concern   February 2, 2016 — Rated 8 out of 10 by P.D. Zerorez Tri-Cities
What could we do to improve?

Your add on services seem to be pretty expensive. The pretreat was the same price as the cleaning. In the end my bill was more than 2x what I planned. I prefer better planning and to know up front what to expect. I thought the technician was great. Very professional. It did take much longer to dry than advertised which I planned for but it wasn't even close to being dry enough to put furniture on it 8 hours later. The job done was very nice and I would recommend to others

Report a concern   January 31, 2016 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

I love the way it made our carpets look when they were done. Also the gentleman that helped us was very nice and helpful with any questions we had.

Report a concern   January 30, 2016 — Rated 10 out of 10 by D.R.L. Zerorez Tri-Cities
What do you like about our products and services?

Edwin was very professional and explained what he was going to do. Carpets looked great.

Report a concern   January 29, 2016 — Rated 0 out of 10 by J.S.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The carpet did not get clean. None of the dirt spots are gone.

Report a concern   January 29, 2016 — Rated 0 out of 10 by M.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

My carpet is still wet over 24 hours later

Report a concern   January 29, 2016 — Rated 10 out of 10 by Thomas Bright Zerorez Tri-Cities
What do you like about our products and services?

Your people and products are second to none!

Report a concern   January 28, 2016 — Rated 10 out of 10 by Y.S. Zerorez Tri-Cities
What do you like about our products and services?

First time user. Products explained really good. Service excellently

Report a concern   January 28, 2016 — Rated 10 out of 10 by Judy Klein Zerorez Tri-Cities
What do you like about our products and services?

Explained everything being done, or needed to be done. On time and polite. Conscientious about making a difference.

Report a concern   January 27, 2016 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

My technician was very helpful, friendly and did an amazing job. I'm very happy!

Report a concern   January 27, 2016 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

Quick drying time. Carpet smelled clean and fresh with no soap residue.

Report a concern   January 25, 2016 — Rated 7 out of 10 by R.R. Zerorez Tri-Cities
What could we do to improve?

Be more cost effective


Privacy Policy