Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 8, 2016 — Rated 8 out of 10 by C.H. Zerorez Tri-Cities
What could we do to improve?

going over the heavy soiled areas more.

Report a concern   March 8, 2016 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Professional, fast, and effective!

Report a concern   March 8, 2016 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, able to get an appointment right away, did a thorough job of getting my carpets clean. Thanks!

Report a concern   March 7, 2016 — Rated 8 out of 10 by M.K. Zerorez Tri-Cities
What could we do to improve?

I thought time window was 10-2, but reminder call the day before said 8-10. This caused some re-planning to move furniture the night before. It would be good if we could schedule on line and lock in time slot.

Report a concern   March 7, 2016 — Rated 10 out of 10 by D.V. Zerorez Tri-Cities
What do you like about our products and services?

I like that the carpet dries a lot faster compared to other companies. I also liked that the carpet cleaner protected his shoes while cleaning the carpet.

Report a concern   March 7, 2016 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

I liked that no chemicals were used. Carpets came out clean and looked great.

Report a concern   March 6, 2016 — Rated 10 out of 10 by Lonnie bamer Zerorez Tri-Cities
What do you like about our products and services?

The men did a very good job and carpet looks much better. Thanks, Lonnie

Report a concern   March 6, 2016 — Rated 10 out of 10 by B.H. Zerorez Tri-Cities
What do you like about our products and services?

Everything...politeness and informative and not judgemental.

Report a concern   March 6, 2016 — Rated 10 out of 10 by Cristine & Danny Hart Zerorez Tri-Cities
What do you like about our products and services?

Jeremy was a very nice young man. He is very efficient and informative. I will definitely recommend your service. Our carpets came out terrific and it didn't take long. Thank you

Report a concern   March 5, 2016 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

The tech was kind and attentive. He went the extra mile which I appreciate very much! His name was Jon. Thank you Jon

Report a concern   March 5, 2016 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Great customers service and awesome finished product.

Report a concern   March 5, 2016 — Rated 10 out of 10 by Lisa Jones Zerorez Tri-Cities
What do you like about our products and services?

Ivan was on time, professional, very polite and easy to work with. When I asked how the cleaning process worked, he explained the procedure completely.
After each room, he was sure to point out the work he had performed and made sure we were satisfied and happy. Ivan worked quickly but was thorough.
He also explained additional services that would benefit the protection of the carpet without making me feel like I was being pressured.
We like the idea that the carpet was being cleaned without chemicals or residue left behind.
I will recommend Zerorez to my daughter as she plans on cleaning her carpet in the near future.
Zerorez is unlike most businesses who's performance is clearly focused to benefit their interest first and not the customers. It is refreshing to hire a business who delivers on their promise and makes sure you are happy with their service before they leave. Thank You!

Report a concern   March 5, 2016 — Rated 10 out of 10 by D.T. Zerorez Tri-Cities
What do you like about our products and services?

Products work really well and the service was excellent

Report a concern   March 4, 2016 — Rated 10 out of 10 by Jason & Carly Mattox Zerorez Tri-Cities
What do you like about our products and services?

Took all of the stains out of our carpet. Our carpet looks brand new.

Report a concern   March 4, 2016 — Rated 10 out of 10 by N.J. Zerorez Tri-Cities
What do you like about our products and services?

On time friendly service

Report a concern   March 4, 2016 — Rated 10 out of 10 by Veda Johnson Zerorez Tri-Cities
What do you like about our products and services?

It worked. We have pets & needed the procedure for pets. David came to our house, told us everything about the product , how it worked & answered all our questions. He did a wonderful job & is a great asset to your company. Thank you for a great job we told friends about you & we will for sure use your service again.

Report a concern   March 4, 2016 — Rated 9 out of 10 by E.C. Zerorez Tri-Cities
What do you like about our products and services?

Fast and friendly

Report a concern   March 3, 2016 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

The person was on time, explained what he was doing and explained the fees.

Report a concern   March 2, 2016 — Rated 10 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals good customer service

Report a concern   March 2, 2016 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

No chemicsls

Report a concern   March 2, 2016 — Rated 10 out of 10 by Rory Horrocks Zerorez Tri-Cities
What do you like about our products and services?

Dedication to detail, was on time, removed tar from our new carpet and we were afraid it couldnt be removed. Very nice worker, will only use Zerorez

Report a concern   March 2, 2016 — Rated 9 out of 10 by H.S. Zerorez Tri-Cities
What do you like about our products and services?

No chemical cleaning solutions

Report a concern   March 2, 2016 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Did a good job of cleaning 17 years of dirt from dogs, grandkids and muddy shoes from the carpet.

Report a concern   March 2, 2016 — Rated 10 out of 10 by N.W. Zerorez Tri-Cities
What do you like about our products and services?

Carpet feels great and there is no sticky feeling that often happens with carpet shamoos.

Report a concern   March 1, 2016 — Rated 10 out of 10 by Teresa schlotman Zerorez Tri-Cities
What do you like about our products and services?

I was very happy with the job. Your staff was very friendly and informative. The carpet looks like new! Thank you.

Report a concern   March 1, 2016 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, knowledgeable technician. Showed results as cleaning. A 30-year old white chair I had cleaned turned out looking pretty good. The carpet took over night and most of next day before it was dry but the results were great!

Report a concern   March 1, 2016 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

Professional and friendly service. The carpets were very clean.

Report a concern   March 1, 2016 — Rated 10 out of 10 by Jennifer Nelson Zerorez Tri-Cities
What do you like about our products and services?

Ivan, the gentleman cleaning our house was awesome. Very informative and did a great job

Report a concern   March 1, 2016 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

That they don't use harsh chemicals.

Report a concern   March 1, 2016 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

No Chemicals


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