Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 16, 2016 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

My carpet looks and feels great and they were on time

Report a concern   April 14, 2016 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Your services totally lived up to your promises. Your serviceman was helpful and did a great job!!

Report a concern   April 13, 2016 — Rated 9 out of 10 by A.Z. Zerorez Tri-Cities
What do you like about our products and services?

Most all stains removed and don't come back. No smell; chemical free. Dried quickly. Soft, clean floors!

Report a concern   April 13, 2016 — Rated 10 out of 10 by Matt Barber Zerorez Tri-Cities
What do you like about our products and services?

Fast polite and a job well done

Report a concern   April 13, 2016 — Rated 9 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

Quick, courteous, friendly, professional

Report a concern   April 13, 2016 — Rated 9 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

Edwin is a friendly technician. We are confident that he did a good job cleaning our vents even though we can never be sure. While cleaning the vents, some plaster, etc., fell onto furniture. Might be a good idea to have him and other technicians check. It was easy to wipe off and didn't really bother me too much, but it may bother other customers. That was the only reason I gave a score of 9. Thank you and we will use your services again. Sharon Last name removed

Report a concern   April 13, 2016 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Price is affordable, they are punctual, professional. The carpet is really clean.

Report a concern   April 12, 2016 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

willingness to work after hours

Report a concern   April 12, 2016 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

No detergent left on carpet to attract dirt and stains.

Report a concern   April 12, 2016 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

Prompt, professional & EFFECTIVE!

(OK to use my initials (JGP) but not my full name in promotions.

Report a concern   April 12, 2016 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

techs are very friendly, and laughed with my 12 year old son. carpets look awesome and the product had a very nice citrus smell to it. thank you

Report a concern   April 12, 2016 — Rated 10 out of 10 by H.M. Zerorez Tri-Cities
What do you like about our products and services?

Quick dry time!

Report a concern   April 11, 2016 — Rated 10 out of 10 by T.N. Zerorez Tri-Cities
What do you like about our products and services?

Professional, timely and did a great job!

Report a concern   April 11, 2016 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

Easy time maneuvering website and scheduling appt. Technician arrived during scheduled time. Office called to remind me. Very professional office staff and technician. Carpets look great. Technician told me about all other services offered.

Report a concern   April 10, 2016 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

Fast service and quality

Report a concern   April 10, 2016 — Rated 10 out of 10 by K.Y. Zerorez Tri-Cities
What do you like about our products and services?

Very clean and dried quickly

Report a concern   April 10, 2016 — Rated 10 out of 10 by P.C. Zerorez Tri-Cities
What do you like about our products and services?

No soap residue, and it dries quicker than other carpet cleaning services.

Report a concern   April 10, 2016 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Your service is very professional, courteous, friendly, and just plain good.

Report a concern   April 10, 2016 — Rated 10 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

I appreciated the competent and efficient service provided by Kevin. He was knowledgeable in the Zerorez product and was very through in his work. I will definitely use Zerorez again and will ask for Kevin to provide the service.

Report a concern   April 10, 2016 — Rated 10 out of 10 by Teresa Davison Zerorez Tri-Cities
What do you like about our products and services?

Quick and efficient, all spots removed, staff courteous. Took a little longer to dry but we were willing to stay off carpets til dry.

Report a concern   April 10, 2016 — Rated 9 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

The technician was friendly and very informative!

Report a concern   April 10, 2016 — Rated 9 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Quality and customer service

Report a concern   April 9, 2016 — Rated 9 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Seems very thorough and specific to our needs. Our service person was very polite and explained everything and made reasonable recommendations.

Report a concern   April 9, 2016 — Rated 7 out of 10 by K.G. Zerorez Tri-Cities
What could we do to improve?

There was a mix up about the time of my original appointment. I had scheduled it for 8am and that day they called and said they wouldn't be there until close to 2. It's very frustrating when you have other obligations. But they we're willing to reschedule and did a good job.

Report a concern   April 9, 2016 — Rated 9 out of 10 by Kerry Volland Zerorez Tri-Cities
What do you like about our products and services?

Came at a time that was convenient for me and the technician was outstanding. He took the time to fully identify the issues and make a plan to treat the carpet properly.

Report a concern   April 8, 2016 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Courteous and knowledgable technician (Juan).

Report a concern   April 8, 2016 — Rated 10 out of 10 by J.Z. Zerorez Tri-Cities
What do you like about our products and services?

Quick, simple left my house smelling fresh!

Report a concern   April 8, 2016 — Rated 10 out of 10 by Lynn Mihalic Zerorez Tri-Cities
What do you like about our products and services?

They were on time, explained what they were doing and did a great job. They are my carpet cleaners from now on.

Report a concern   April 8, 2016 — Rated 10 out of 10 by Alex Jordan Zerorez Tri-Cities
What do you like about our products and services?

Your product is awesome! My carpets were filthy as I have to indoor labradore retrievers. Finished product I was more then happy with. And your customer service was professional, very helpful, and friendly.

Report a concern   April 8, 2016 — Rated 10 out of 10 by C.R. Zerorez Tri-Cities
What do you like about our products and services?

Technician was super friendly. No harsh chemicals used in cleaning


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