- Phone: 509-582-9000
- Visit Website
based on 9122 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kevin is the guy to ask for. He did an excellent job
The edge of the carpet next to the vinyl flooring was not cleaned the first time. The high traffic areas were not cleaned very well the first time. We had to call zerorez back to clean it again. It looks great now. When I hire someone to do something for me, I expect it to done right the first time. For this reason I cannot recommend zerorez and we will not be using zerorez again.
The professionalism show was amazing. Jeremy explained what he felt my carprt needed and explained why . He was so friendly and trustworthy. He explained everything he was doing and the cost. Your company saved my carpet. Thank you for coming out so quickly. I loved the constant communication letting me know if you were running late or on time. I not only use your services again but I recruited Jeremy as a dog shelter dog walker. Double bonus.
Professional to work with over the phone.
Showed up when they said they would.
The solution was pleasant smelling.
Professionally trained staff.
Most of all I appreciated Jeremy Morales. He was professional, courteous, very knowledgeable, hard working and kept me abreast with all issues he came across and allowed me to decide how to proceed.
Thank you,
Judi Last name removed
When the carpet was dry it was crusty and stains returned. When I vacuumed after with canister vacuum there was still a lot of dust and fibers that came out. I just didn't feel clean. Tech was great worked hard and very friendly. I worked very hard to get house ready and was disappointed. Son is moving back and has allergies but afraid that my efforts were in vain if dust and dander is still in carpet. Again the tech you sent was great and worked very hard.
The person (Edwin Morales) was very informative and friendly. He cleaned the carpet in a reasonable time. He did a very good job.
Friendly and informative !
Well trained and professional technicians who do a quality. Job, Love there is no residue. Love your special promotional price.
Friendly, curtious and it did not take long for the carpets to dry and they really look great.
I was very satisfied with how clean the carpets look.
It seems as if the floor is even more dirty all over. The spots are gone, but the floor looks more dirty after it has dried. We don't have a lot of traffic in our office, so I am surprised that it is so bad, worse than before, except we don't have the spot stains anymore, most of those came out.
The cleaning job was great. Several old stains are now gone. My carpet after had no sticky residue. The guy that did my carpet was very professional and nice. Went over and above with his service.
The technician was courteous and did a good job explaining the procedure and did a fantastic job
Fast and effecient
The service was beyond my expectation the service tech Corey was great. He was very knowledgeable and hard working. I have told several friends about Zerorez Carpet Cleaner I'm sure they will be contacting you and asking for Corey to do there carpets.
Wonderful product and such professional customer service!
Jeremy was great, friendly and tended to buisiness. Jeremy did a thorough job.
Multiple calls to confirm arrival time and professionalism of the people cleaning the carpet.
Professional friendly service
Jeremy did an excellent job and was very thorough and personable. I will be recommending zerorez to my family.
The high traffic areas are still dirty and the edges along the vinyl flooring is still dirty. I have done a better job myself with a Rug Doctor.
Excellent employees
We liked the product and loved your guy, Kevin Hoff, he was great. Next time I will definitely ask for Kevin. Thanks, Name removed
Cleaning the tile broke up our grout in several places. This was not raised as a concern or possibility prior to service.
No soap use, so there is nothing to attract dirt.
A little cleaner next time but good overall.
prompt service. friendly service. there was an issue with the time frame on the day of and John was very accomodating.
Very friendly and helpful when I called I was working with a limited time to get my carpets cleaned the receptionist was very accommodating and helpful! The day of service I was given a call letting me know what time the technician would be arriving he was one time and very friendly! The carpets looked great and are very clean!
Your Rep Kevin did a great job. Very personable. Arrived on time and wasted no time handling the chore. I am going to recommend Kevin to my friends. Thanks,

technicians were very helpful and very knowledgeable of the product carpets got clean and smell good