Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 6, 2016 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Workers was very polite and efficient

Report a concern   May 6, 2016 — Rated 9 out of 10 by Jeanie Amburn Zerorez Tri-Cities
What do you like about our products and services?

Great job. Sofa and carpet look likenew!

Report a concern   May 6, 2016 — Rated 7 out of 10 by M.B. Zerorez Tri-Cities
What could we do to improve?

I still have a few stains and I can still smell pet urine after the carpet was treated

Report a concern   May 6, 2016 — Rated 9 out of 10 by E.K. Zerorez Tri-Cities
What do you like about our products and services?

How flexible and smooth the process was

Report a concern   May 6, 2016 — Rated 10 out of 10 by Pat Underwood Zerorez Tri-Cities
What do you like about our products and services?

On time. Professional. Very happy with results.

Report a concern   May 6, 2016 — Rated 10 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

I liked the technician he was personable and knowledgable! Thanks

Report a concern   May 5, 2016 — Rated 10 out of 10 by Samyl Flores Zerorez Tri-Cities
What do you like about our products and services?

I was pleasantly surprised how fast it took to be done with 4 rooms.

Report a concern   May 5, 2016 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

All natural products, great technician, and very accommodating.

Report a concern   May 5, 2016 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

efficent and friendly. Carpet not too wet and seems clean.

Report a concern   May 4, 2016 — Rated 10 out of 10 by H.R. Zerorez Tri-Cities
What do you like about our products and services?

Carpets turned out very clean and smelled great. Great customer service too.

Report a concern   May 4, 2016 — Rated 10 out of 10 by JoAnn Fortmann Zerorez Tri-Cities
What do you like about our products and services?

Quality
Work Courteous. Professional

Report a concern   May 4, 2016 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service and an excellent job cleaning the carpers. Also the crew was on time.

Report a concern   May 3, 2016 — Rated 10 out of 10 by C.R. Zerorez Tri-Cities
What do you like about our products and services?

It was a clean process. Jeremy was very nice.

Report a concern   May 3, 2016 — Rated 9 out of 10 by K.K. Zerorez Tri-Cities
What do you like about our products and services?

Low or no odor, professional staff

Report a concern   May 2, 2016 — Rated 0 out of 10 by L.R.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

For the price I had to pay to get my carpets clean I am very disappointed. They were cleaned on a Saturday and my stains were back by Sunday afternoon. Will not recommend nor use the company again.

Report a concern   May 2, 2016 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

Did a wonderful job cleaning our carpets & tile.

Report a concern   May 1, 2016 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

The customer service was top notch - Jeremy (technician) and Jessica (office) were extremely helpful and professional.

Report a concern   April 30, 2016 — Rated 9 out of 10 by D. Zerorez Tri-Cities
What do you like about our products and services?

Nice lady that calls the shots and answers the phone. I bet she is hot. Awesome worker dude who slaves away for next to nothing. Give him a raise. ps. Vote Trump!

Report a concern   April 30, 2016 — Rated 10 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

My carpets were in desperate need of a cleaning and the end result turned out better than I hoped for. Jeremy my technician was very knowledgeable and talked me though the process and gave me recommendations on how best to pretreatment my carpets. He did a wonderful job and was very professional.

Report a concern   April 30, 2016 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Your service was really good a nice, guy made me feel like I had known him forever. Told me all about your products. I have already told my friends how happy I was with his work. THANKS

Report a concern   April 30, 2016 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

The service was great. The young man was very professional,polite and answered all my questions. He did a great job and our carpets look wonderful

Report a concern   April 30, 2016 — Rated 10 out of 10 by W.A. Zerorez Tri-Cities
What do you like about our products and services?

I quickly got an appointment that coincided with my schedule. The applicator was prompt, courteous and did a very good job cleaning the carpet. The carpet looks like new and it's over 10 years old! No detergent odors to contend with.

Report a concern   April 29, 2016 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

Professional Technitions and my house feels clean!!

Report a concern   April 28, 2016 — Rated 5 out of 10 by A.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

i payed extra for urine treatment for pets and I can still see the spots :(

Report a concern   April 28, 2016 — Rated 10 out of 10 by Oliva Logan Zerorez Tri-Cities
What do you like about our products and services?

You guys are all so professional and the quality of service is excellent!!! Highly recommended.

Report a concern   April 27, 2016 — Rated 10 out of 10 by Lisa Osterhout Zerorez Tri-Cities
What do you like about our products and services?

Always very professional and thorough

Report a concern   April 26, 2016 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

The carpets looked great, your guys were professional, and I appreciated the updated phone calls letting me know when you would be there. On top of the that, the price was reasonable!

Report a concern   April 26, 2016 — Rated 3 out of 10 by A.Z. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Well I was told dry time would be about 2 - 4 hrs. But it took well into the next day before my carpets dried.

Report a concern   April 26, 2016 — Rated 10 out of 10 by Goldie Malhan Zerorez Tri-Cities
What do you like about our products and services?

Your service is outstanding. Edwin Morales has to be one of the best out there. Best service and quality of work.

Report a concern   April 25, 2016 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

How clean my carpet is and stays clean after serviced.


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