Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 3, 2016 — Rated 10 out of 10 by C.L. Zerorez Tri-Cities
What do you like about our products and services?

friendly service, good cleaning job on the carpet

Report a concern   June 2, 2016 — Rated 10 out of 10 by Teri Pavel Zerorez Tri-Cities
What do you like about our products and services?

The technician was on time, professional and friendly! He did a great job! I had cat carpet issues before and they look great now!

Report a concern   June 2, 2016 — Rated 10 out of 10 by Maya Armijo Zerorez Tri-Cities
What do you like about our products and services?

Everyone I came into contact with was so friendly and so helpful!

Report a concern   June 2, 2016 — Rated 2 out of 10 by E.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was really disappointed. I purchased the extra $45 per room because of pet stains. I was warned that the smells might not come out, but assured that the stains would be lifted. The stains returned within 12 hours. My carpet was also soaking for 3-4 days after. For over $300 I expected better. I was going to recommend to my parents for their upcoming home renovation, but would not now after the quality.

Report a concern   June 2, 2016 — Rated 10 out of 10 by W.P. Zerorez Tri-Cities
What do you like about our products and services?

Dried quickly, personable and knowledgeable staff (Edwin).

Report a concern   June 2, 2016 — Rated 10 out of 10 by Karen Fruchtl Zerorez Tri-Cities
What do you like about our products and services?

Service was outstanding. The tech who cleaned our VERY dirty carpets was professional & conscientious about our home, furniture and pet. THANK YOU!

Report a concern   June 1, 2016 — Rated 9 out of 10 by Shawn Gavaert Zerorez Tri-Cities
What do you like about our products and services?

Did a heck of a job !!!
Looks great took alote of staines out and great friendly service

Report a concern   June 1, 2016 — Rated 9 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

Fast, easily available. Helped get the pet urine smell out of the carpet.

Report a concern   May 31, 2016 — Rated 10 out of 10 by L.W. Zerorez Tri-Cities
What do you like about our products and services?

Great service and products! Our carpets look brand new again!

Report a concern   May 31, 2016 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

My carpet was really stained and Zerorez worked wonders for my carpet

Report a concern   May 31, 2016 — Rated 10 out of 10 by S.E. Zerorez Tri-Cities
What do you like about our products and services?

I think you guys are terrific. I have burber carpet, which is a pain in the neck, but it ALWAYS comes out so clean and pretty. I will continue to have my carpets cleaned by you for many years to come.

Report a concern   May 31, 2016 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service, friendly and efficient technician.

Report a concern   May 31, 2016 — Rated 10 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

Everything,carpet looks like new ! Tech was super !

Report a concern   May 29, 2016 — Rated 10 out of 10 by P.L. Zerorez Tri-Cities
What do you like about our products and services?

Kevin was a great worker. The job he did was excellent and from now on you will have my business. I will spread the word about your company. Carpets look almost brand new.

Report a concern   May 29, 2016 — Rated 0 out of 10 by L.R.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The first time they came to clean no stains were removed. When I rescheduled for a second cleaning I was told I would need to pay more for the chemicals needed to get the stains out. I refused to pay more. I was told it would cost me $2000+ to clean. REALLY?!?! I could buy my house new carpeting for that price. I feel there is false advertising regarding how they clean. They use strictly water and NO harmful chemicals. How is just water suppose to clean?? When I asked for a refund I was refunded the amount paid for the chemicals they used. I am very unhappy with the service and feel I should have received a FULL refund. I will NEVER use this company again!!!!!

Report a concern   May 29, 2016 — Rated 9 out of 10 by Tana Wyrick Zerorez Tri-Cities
What do you like about our products and services?

No sticky residue after cleaning, our carpet dried faster than with other cleaning companies and it looks great!

Report a concern   May 29, 2016 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very friendly and listened to what was needed and offered suggestions to best accomplish what was needed.

Report a concern   May 28, 2016 — Rated 10 out of 10 by A.T. Zerorez Tri-Cities
What do you like about our products and services?

Our carpets look amazing and the stairs at clean again!!!:-)

Report a concern   May 28, 2016 — Rated 10 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

Your product got mist of the pet odor out of the carpets.
The service was spectacular
I will be calling you guys back again soon

Report a concern   May 28, 2016 — Rated 10 out of 10 by L.P. Zerorez Tri-Cities
What do you like about our products and services?

My carpet never looked this good even when we moved in here and it was a new home.

Report a concern   May 27, 2016 — Rated 10 out of 10 by A.C. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service, on time, quick and efficient

Report a concern   May 26, 2016 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

The technician was prompt, friendly, and efficient. He worked really hard to get any and all stains out.

Report a concern   May 26, 2016 — Rated 8 out of 10 by B.J. Zerorez Tri-Cities
What could we do to improve?

This is only our second time cleaning the carpets with you. We were told Italy take several cleanings to get the old chemicals out so that the carpets don't pick up dirt quickly afterwards. So.... It's too early for us to rate a Very Likely.

Report a concern   May 26, 2016 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

The technicians are friendly and efficient. The carpets looked great when they were done.

Report a concern   May 25, 2016 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

I liked that you don't use soap and just use water to sanitize. I was impressed with the guy who cleaned our carpets... Wish I could remember his name!

Report a concern   May 24, 2016 — Rated 10 out of 10 by James Wingfield Zerorez Tri-Cities
What do you like about our products and services?

Quick service, no smell

Report a concern   May 24, 2016 — Rated 9 out of 10 by M.O. Zerorez Tri-Cities
What do you like about our products and services?

Very good customer service with fast in home carpet cleaning service. I also love the way the high alkaline water works to remove carpet dirt and stains. Hi 5 to Jeramie! He was great!!

Report a concern   May 24, 2016 — Rated 10 out of 10 by R.E.S. Zerorez Tri-Cities
What do you like about our products and services?

I liked the way my carpet looked after it was cleaned, also how fast it dried. It always feels good walking on it.

Report a concern   May 23, 2016 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

I loved that the products were safe to use around my pets and they smell great too!

Report a concern   May 23, 2016 — Rated 10 out of 10 by H.W. Zerorez Tri-Cities
What do you like about our products and services?

I liked that the equipment was all in the van


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