Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 15, 2016 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

The staff are friendly, professional, and easy to communicate with.

Report a concern   July 15, 2016 — Rated 10 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

Jeremy was an awesome tech, friendly, quick, knowledgeable, my carpets & couch feel brand new & it dried very quickly.

Report a concern   July 15, 2016 — Rated 10 out of 10 by Elizabeth Hall Zerorez Tri-Cities
What do you like about our products and services?

They did a very thorough job, got out the tough stains. My carpet looks great! The technician Kevin Hoff was particularily knowledgable and accommodating. He did an excellent job!

Report a concern   July 14, 2016 — Rated 10 out of 10 by Jill Andrus Zerorez Tri-Cities
What do you like about our products and services?

The phone was answered by an actual person who was extremely friendly and professional. It was easy to schedule and they arrived on time. We had a little miscommunication about what areas of the home needed to be cleaned and when I called to inquire about that they were super nonconfrontational and got out to fix it the same day I called for no extra charge when I probably should've been charged more. Very easy to work with and did a fantastic job!

Report a concern   July 14, 2016 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service. Carpets were dry in about 4 hours.

Report a concern   July 14, 2016 — Rated 10 out of 10 by Gary Engel Zerorez Tri-Cities
What do you like about our products and services?

The product did a great job on our carpet. The service rep was very knowledgeable, helpful, and friendly.

Report a concern   July 14, 2016 — Rated 10 out of 10 by P.V. Zerorez Tri-Cities
What do you like about our products and services?

Carpet looks great

Report a concern   July 13, 2016 — Rated 10 out of 10 by Tammy Taylor Zerorez Tri-Cities
What do you like about our products and services?

Everything - the quality of the products and ability to make my carpet beautiful and the amazing, well-educated technician.

Report a concern   July 11, 2016 — Rated 10 out of 10 by V.M. Zerorez Tri-Cities
What do you like about our products and services?

Very quick response time and friendly,knowledgeable staff

Report a concern   July 11, 2016 — Rated 10 out of 10 by M.J.V. Zerorez Tri-Cities
What do you like about our products and services?

Extremely professional/let the client know when services can be expected/technician knowledgeable and helpful

Report a concern   July 10, 2016 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

job was done the wright way in my opinion

Report a concern   July 10, 2016 — Rated 10 out of 10 by Mary Haasch Zerorez Tri-Cities
What do you like about our products and services?

I appreciated the attention to detail that Juan gave my floors and carpets. He was on time and very personable. He answered my questions and seemed very knowledgeable about the cleaning process.

Report a concern   July 10, 2016 — Rated 10 out of 10 by Stacy Saw Zerorez Tri-Cities
What do you like about our products and services?

Zerorez has been reliable & their technicians entirely competent. Their pricing is competitive & the results have been bringing me back time after time.

Report a concern   July 10, 2016 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

Great service, my rooms are clean. All the stains came out

Report a concern   July 9, 2016 — Rated 9 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

The technicians that came out were friendly and were flexible in the work they were doing. If you wanted more service while they were there, you could get it.

Report a concern   July 9, 2016 — Rated 10 out of 10 by Edna Jenkins Zerorez Tri-Cities
What do you like about our products and services?

Friendly, accommodating and quick! Definitely A+ service

Report a concern   July 8, 2016 — Rated 10 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

Cody Chapman did a great job. I have already recommended him to a friend. I found a different special on tv that they willingly accepted to bring my cost down. I will use Zerorez again!

Report a concern   July 8, 2016 — Rated 7 out of 10 by L.S. Zerorez Tri-Cities
What could we do to improve?

Appts. Scheduled for a time, not a window of time.

Report a concern   July 7, 2016 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

Friendly staff -- good results!

Report a concern   July 7, 2016 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

We were very happy with the results of getting our carpets cleaned. Juan was excellent at explaining what the process was and being patient while we moved everything. We will request Juan the next time we get our carpets cleaned. Thank you.

Report a concern   July 7, 2016 — Rated 9 out of 10 by P.T. Zerorez Tri-Cities
What do you like about our products and services?

Quick and complete service

Report a concern   July 5, 2016 — Rated 10 out of 10 by G.R. Zerorez Tri-Cities
What do you like about our products and services?

Our service rep, John, was wonderful. He arrived on time and did a fantastic job!

Report a concern   July 5, 2016 — Rated 10 out of 10 by G.M. Zerorez Tri-Cities
What do you like about our products and services?

Carpets looked great after they were cleaned and your technician was professional and friendly.

Report a concern   July 5, 2016 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

Great service. Great product.

Report a concern   July 3, 2016 — Rated 10 out of 10 by P.C. Zerorez Tri-Cities
What do you like about our products and services?

Faster drying time, no chemical buildup left behind. The technician shows up and gets right to work and is done in a rather short time frame.

Report a concern   July 3, 2016 — Rated 1 out of 10 by J.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The technician was amazing, friendly and very helpful, I felt the ending price was to high for what I got. I originally was quoted 129ish dollars, but when the technician got there he told me he would recommend a pet service. I knew my carpet was bad because of my puppy but at an additional 160 dollars (more than originally quotes for 3 rooms)I expected alot better cleaning than I got. I still have stains and while it does look better, I could have rented a dr. Carpet from walmart for an eighth of the cost and it would have came out just the same if not better. The only reason I tried zero rez was because I just had surgery and couldn't do the carpet cleaner myself. Next time I think I'll rent a cleaner, or maybe at 300 dollars ill.just buy a cleaner for my house

Report a concern   July 3, 2016 — Rated 9 out of 10 by G.Z. Zerorez Tri-Cities
What do you like about our products and services?

The clean feeling on my bare feet when it is done and dry. Jeremy was so eager to please and was very careful cleaning. We had requested his service and were certainly pleased with his work.

Report a concern   July 3, 2016 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

the carpet is clean and not soaking wet and they tell you what services are available and confirm your scheduled appointment online. Payment is easy too.

Report a concern   July 2, 2016 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

They always do a good job

Report a concern   July 2, 2016 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

They really did a good job


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