Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 13, 2016 — Rated 10 out of 10 by Glenna Moulthrop Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service! Jeremy was my technician and it was more than obvious that he really cared about making me happy. Also, I think this cleaning --- my first with Zerorez -- on my old carpet was the best cleaning I've had in years!

Report a concern   June 12, 2016 — Rated 9 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

Very helpful employees. They ensure their customers understand the options and price breakdown before beginning service.

Report a concern   June 12, 2016 — Rated 10 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service, dude is a hard worker and deserves a raise... Thank you!!

Report a concern   June 12, 2016 — Rated 9 out of 10 by A.P. Zerorez Tri-Cities
What do you like about our products and services?

Carpets seem clean. Customer service was ggreat.

Report a concern   June 11, 2016 — Rated 10 out of 10 by B.K. Zerorez Tri-Cities
What do you like about our products and services?

Everything was awesome!!!

Report a concern   June 11, 2016 — Rated 10 out of 10 by Dan Martini Zerorez Tri-Cities
What do you like about our products and services?

Excellent professional service and outstanding result

Report a concern   June 11, 2016 — Rated 10 out of 10 by S.V. Zerorez Tri-Cities
What do you like about our products and services?

the service was great, the gentlemen who came to my home were polite and friendly, and my rug looks beautiful with no residue or chemical smells. I am thoroughly satisfied!

Report a concern   June 11, 2016 — Rated 10 out of 10 by C.W. Zerorez Tri-Cities
What do you like about our products and services?

Kevin our technician was so good

Report a concern   June 10, 2016 — Rated 10 out of 10 by V.M. Zerorez Tri-Cities
What do you like about our products and services?

Appoint was made with 1 days notice .
Young man doing the work was very courteous.
Absolutely would recommend ..

Report a concern   June 10, 2016 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

They are incredible.Edwin knew alot about his product. Extremely professional and very nice. The cRpets look great and no chemical .Thank you. I will definitely be using your business again.
Lynne Last name removed
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Report a concern   June 10, 2016 — Rated 10 out of 10 by J.E. Zerorez Tri-Cities
What do you like about our products and services?

They are always great to work with and get the carpet clean!

Report a concern   June 10, 2016 — Rated 9 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

Love that you use ph water, that's the reason I originally booked the appointment with you along with the special 3 room pricing. We use exclusively Enagic's Kangen ph water in our home and love that we now have an alternative choice for our carpet cleaning services that does not use harsh chemicals or products that leaves behind dirt attracting residuals. The young technician who arrived at my home was thoughtful, courteous & polite. I had many questions about the procedures & he answered each one to my complete satisfaction. I especially liked the fact he was able to give me an exact amount of the cost for my services before starting. As in the past, I told him I'd been shocked by other companies $99 promos had morphed into a ransom demand of 8-9 times that price.!! Overall very satisfied with the service provided & I will use the services of Zerorez again in the future.

Report a concern   June 10, 2016 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

John was extremely helpful in getting pet spots out and even returned within a couple of days when the stains started to reappear. He did another treatment and the stain has disappeared for good. Great customer service!!

Report a concern   June 10, 2016 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

I love that they went over all of the stains before starting

Report a concern   June 9, 2016 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Professional technicians. Good at getting pet stains and smell out of carpet.

Report a concern   June 9, 2016 — Rated 10 out of 10 by H.S. Zerorez Tri-Cities
What do you like about our products and services?

Excellent cleaning without harmful residue!
Courteous and professional staff.

Report a concern   June 9, 2016 — Rated 10 out of 10 by Jaianne Pischel Zerorez Tri-Cities
What do you like about our products and services?

Representative that cleaned our carpet, Edwin, was nice and did a great job! It was easy to set up the appointment and will be using Zerorez every time!

Report a concern   June 8, 2016 — Rated 10 out of 10 by S.A. Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule. good work.

Report a concern   June 7, 2016 — Rated 8 out of 10 by T.K. Zerorez Tri-Cities
What could we do to improve?

cost is quite high, However, your employee was very courteous and efficient.

Report a concern   June 6, 2016 — Rated 10 out of 10 by Susan Lind Zerorez Tri-Cities
What do you like about our products and services?

The employee who came to our house was very professional and friendly. I am very pleased with the carpet cleaning and air duct cleaning.

Report a concern   June 6, 2016 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and do a great job

Report a concern   June 6, 2016 — Rated 9 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, helpful, timely, considerate, and quick.

Report a concern   June 6, 2016 — Rated 10 out of 10 by B.H. Zerorez Tri-Cities
What do you like about our products and services?

I like that it is chemical free and uses only water to clean. Eddy was very good and very helpful.

Report a concern   June 6, 2016 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

Knowledgeable cleaning person (Kevin)

Report a concern   June 5, 2016 — Rated 7 out of 10 by J.W. Zerorez Tri-Cities
What could we do to improve?

Attempts did not seem to be made to remove some stubborn spots

Report a concern   June 5, 2016 — Rated 10 out of 10 by B.D.K. Zerorez Tri-Cities
What do you like about our products and services?

No soap, professional staff, prompt.

Report a concern   June 5, 2016 — Rated 9 out of 10 by C.V. Zerorez Tri-Cities
What do you like about our products and services?

I was concerned about some dirt spots and the cleaning took them out. The rugs look and feel clean.

Report a concern   June 4, 2016 — Rated 10 out of 10 by T.W. Zerorez Tri-Cities
What do you like about our products and services?

Very professional. We really liked the tech we got.

Report a concern   June 4, 2016 — Rated 10 out of 10 by Betty Skjerva Zerorez Tri-Cities
What do you like about our products and services?

the price was reasonable and the carpets turned out great. The gentleman made sure we were satisfied before he left. WE are not sure about the scotch guard yet because its still too early to tell. But over all we were very pleased!

Report a concern   June 4, 2016 — Rated 9 out of 10 by G.M. Zerorez Tri-Cities
What do you like about our products and services?

Pleasant crew and anxious to please. Carpets look great! Your guaranteed service to make sure the customer is satisfied with the results of the service.


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