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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the fact there was not any chemical or soapy smell while the carpets were drying. I will definitely refer you and have you back. =)
The carpets look great and all the little spots that kept reappearing after the carpet dryed are gone. I am very pleased !
I really liked the service provided both gentleman that were here were very friendly and did a great job. I would definitely call them again.
The 4 hour time window is an hindrance. Also, this time, there was a caveat that the cleaner showed me - that if there are still marks, it is the fault of the underlay or something and that it would cost to have them removed. I know from experience sometimes the cleaner provides more effort than other times, and oftentimes spots disappear based upon this effort. Jeremy was pleasant and did a great job, but two surface spots did come back in one place where he said it all came out, and 2 spots he thought he might not be able to take care came out spotless.
The carpet was very clean afterwards. You also arrived on time.
I liked the idea that harsh chemicals were not used to clean my carpet. There was no smell with the cleaning process. I was surprised though that it took close to 16 hours for the carpets to be completely dry.
Edwin was very polite and personable. Enjoyed having him in my home.
I absolutely Loved your company's service. Our carpets look brand new and our pet odor is no longer an issue. Your associate was very efficient and very professional and he exceeded our expectations! I would highly recommend your company to my friends and family and would recommend Kevin your associate to work at their homes on their carpets. 🤗
The technician was friendly and efficient. Being 15 minutes early was not a problem. I really liked that the carpet was not wet. Also, there was not a wet carpet smell. I will definitely use this service again.
My carpets did not get entirely clean and I let the tech know of my disappointment.
Cody was professional, kind, & knowledgable about additional treatments needed for our floors. Our floors look great & we have Cody & Zerorez to thank!
The technician took his time to work on the stubborn areas of my dirty carpet and didn't leave until I was satisfied with the results.
Carpets are clean with no chemicals! Staff is always friendly and professional.
The technitician was knowledgable and thorough. My carpets looked so much better even tho they are not new. The support people provide great customer service. It was a great experience.
Techs are always very knowledgeable and friendly. Job is always done correctly - my carpet comes out looking great every time.
We are very pleased with the process and love
the fact that the carpet dried so quickly. Best service ever !
The radio
Everything
Professional, personable,ontime and efficient. What's not to like?
The guy was very nice but there are still traffic stains on the carpet. Last year when we cleaned our carpets with another company they were able to get all the dirt stains up.
They are safe for pets and provide a thorough cleaning process.
Affordable! Edwin was friendly, helpful, and did a professional job. The carpets look really good.
Friendly service
Rep came on time and was very friendly. My carpets looks great!
Reminders of appointment. Good customer service. Good explanation of process. Punctual.
Did a thorough job.
Time will tell. Hope that protect gaurd works.
Juan was a hospital and efficient worker.
Best technician ever Mr. Sermo!!!
Carpets only a year old and didn't think they were even dirty - can for sure see the difference !!! LOVE ZEROREZ ❤
representative was great; explained what was being done and carpet looks fantastic :)
No stains were really removed. I thought they might be, but didn't really notice a differnce. Tech guy was awesome and office staff were great to work with. Just wish stains were spot treated.
Every step of the way Zerorez employees are prompt and courteous. Good work on the carpet as usual. Thanks.
Great communication on my home needs. Did a amazing job very professional! Definitely will recommend to friends and family !