Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 21, 2016 — Rated 10 out of 10 by K.J. Zerorez Tri-Cities
What do you like about our products and services?

I love the Specials that you run. I like it advertised on the Radio by Faith. Your team is very Professional, on time and Always does a great Job.

Report a concern   September 20, 2016 — Rated 10 out of 10 by Sylvia Hernandez Zerorez Tri-Cities
What do you like about our products and services?

CLEANED MY DIRTIEST CARPET LOVE IT

Report a concern   September 20, 2016 — Rated 9 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

On-time! Edwin was very professional & did a great job. Wonderful. Thanks.

Report a concern   September 20, 2016 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

Carpets are much cleaner compared to other cleaners we've had. . They smell fresh and clean. The technician was outstanding. A very polite and service oriented young man. If all of your technicians are like him, you will have few complaints. I have recommended your company to a sister here in the tri-cities and another sister in the Portland Oregon area.

Report a concern   September 19, 2016 — Rated 10 out of 10 by Robert Finch Zerorez Tri-Cities
What do you like about our products and services?

VERY professional, complete, thorough cleaning. We are very satisfied and will recommend you to our friends. Our carpet looks new..................... it's beautiful.

Report a concern   September 19, 2016 — Rated 2 out of 10 by T.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I paid $60 for a stain that didn't come out and the tech told me he ran out of solution. There are many stains left that were not taken out including a dog pee stain for $180 that I gave him I feel my carpets were rushed through. there was scratches in an area he was working. In the hallway we asked him clean and my son showed him a small closet he just cleaned the out side the door. I am sorry but I would not recommend zerorez to anybody.

Report a concern   September 19, 2016 — Rated 10 out of 10 by E.S. Zerorez Tri-Cities
What do you like about our products and services?

Cleaned carpets great! Helped with pet stains and isn't feel emberrased of stains...

Report a concern   September 19, 2016 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

The technician (Jeremy) was on time, very friendly and did a great job.

Report a concern   September 18, 2016 — Rated 9 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Well first let me say that I was unaware that you used anything other than water. It was only until after I was having breathing difficulty that I was told you added citrus to the pretreatment. This is great if your customer is not anaphylactic to citrus. I did not see this listed on your website, hear it on the radio advertisements or told by your technician. That is my one an only criticism of Zerorez. I am very appreciative that my condition has been added to my profile. The cleaning was fabulous. I would not hesitate to call again for future cleanings, recommend Zerorez to my friends or family.

Report a concern   September 18, 2016 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

They work as advertised and your service people are great!

Report a concern   September 18, 2016 — Rated 10 out of 10 by Tami Simundson Zerorez Tri-Cities
What do you like about our products and services?

Excellent service! Friendly and professional staff. Our carpet looks great!

Report a concern   September 17, 2016 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule. Polite and professional staff. Lifted well set stains out of carpet.

Report a concern   September 17, 2016 — Rated 10 out of 10 by A.G. Zerorez Tri-Cities
What do you like about our products and services?

Good communication. Arrived at designated time. Professional service.

Report a concern   September 16, 2016 — Rated 8 out of 10 by L.G. Zerorez Tri-Cities
What could we do to improve?

Need miracle worn spot removal. Your tech was awesome! Give him a raise!

Report a concern   September 16, 2016 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

The technition was very nice, respectful of my home and very good at explaining all about the products.

Report a concern   September 16, 2016 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

John arrived early. He did a wonderful job. He made sure we were happy and he was very professional.

Report a concern   September 16, 2016 — Rated 10 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

John was amazing, carpets came clean. First time was no very happy.

Report a concern   September 16, 2016 — Rated 10 out of 10 by E.K. Zerorez Tri-Cities
What do you like about our products and services?

You were quick to get us in for an appt and very professional and courteous. The technician did a fantastic job, and the office girl in the office was super helpful and so easy to work with via phone. Thank you!

Report a concern   September 16, 2016 — Rated 10 out of 10 by Monte & Lola LaDow Zerorez Tri-Cities
What do you like about our products and services?

No sticky residue after cleaning and doesn't get dirty again as quickly as the soapy method of cleaning.

Report a concern   September 15, 2016 — Rated 10 out of 10 by Suzanne Garrison Zerorez Tri-Cities
What do you like about our products and services?

Love the fact that they made an appointment and showed up ON TIME! VERY professional and the results were AH-MAZING!! John cleaned carpets and tile and sealed the grout. Couldn't be happier!

Report a concern   September 15, 2016 — Rated 9 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

I appreciated how you worked me into your schedule and the friendliness of your staff.

Report a concern   September 15, 2016 — Rated 10 out of 10 by Lily Guardado Zerorez Tri-Cities
What do you like about our products and services?

Service man was very polite and friendly. Did a great job

Report a concern   September 15, 2016 — Rated 10 out of 10 by K.D. Zerorez Tri-Cities
What do you like about our products and services?

Clean, chemical free, no smell, dries quick, very professional and friendly!

Report a concern   September 14, 2016 — Rated 8 out of 10 by L.L. Zerorez Tri-Cities
What could we do to improve?

Carpets seemed a bit wet

Report a concern   September 14, 2016 — Rated 10 out of 10 by A.W. Zerorez Tri-Cities
What do you like about our products and services?

Excellent work done, no smell afterward

Report a concern   September 14, 2016 — Rated 0 out of 10 by P.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was so disappointed. The traffic areas didn't look like anything had been done at all. Several spots were left behind.

Report a concern   September 13, 2016 — Rated 7 out of 10 by K.W. Zerorez Tri-Cities
What could we do to improve?

The stains came out of the carpet until it dried and then they were back. Aside from that the carpets did look cleaner.

Report a concern   September 13, 2016 — Rated 10 out of 10 by M.K. Zerorez Tri-Cities
What do you like about our products and services?

It's very fast - dried quickly and smells great. Scott was also very helpful and thurough

Report a concern   September 12, 2016 — Rated 9 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

they were there when they said they would be

Report a concern   September 12, 2016 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

No chenicals


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