What our clients think of us!

1. The calls to confirm the appt was made, then confirm the time frame, then to specify the time they would come
2. The clear contract language and told me exactly how to best prepare; what the cleaner would do and what I could do
3. Scott, the cleaner, was very bright, engaging and clear in his communication. He did an OUTSTANDING job cleaning -- he got out stains that had been there over two years. When they were fresh, I had Stanley Steamer come and their people just said forget it, those are permanent. And Scott looked at it and said no problem.
4. Scott took a lot of time to talk with my husband about how the system works, how to better care for the carpet.
I have already been on Facebook recommending Zerorez!!

They work! Staff is friendly and efficient.

Appointment was made and updated with times. Service Tech was very professional and efficient .

Everything.

The representative did a great job, but the product didn't perform as well as expected. We also had a spot with what looked like a rust stain. We were asked if we wanted to treat it, but weren't told it would be an additional cost until after it was done. Treatment didn't remove stain - just lightened it. It is still visible.

Customer service was top notch, though.

Clean, efficient, great customer service

Update training to insure your employees follow basis rules about how to use their equipment and spending so much time cleaning a carpet. I used to use a "white towel" test over random areas when the cleaning was complete. I would rub a white towel over an area and see if it came up clean and if it didn't, I went back over the carpet again. It usually worked for me.
Thanks again for coming back and cleaning my carpet. It turned out pretty good.

Be more clearer of your charges up front

My carpets are clean and it everything was done so quickly with the utmost attention to detail

Carpet took two days to dry and two brown spots developed. You have treated spots with "full arsenal" of spot removers but they still bloomed back when fully dry.

Willingness to please

He was pretty friendly.

Our carpets looked great after cleaning. The service was excellent.

The no residue

One particular smell is still in the carpet which I know is not their fault but was hoping it would have gotten picked up better and removed better.

I thought my carpets would look cleaner

Techs have been professional, hard working and listen well to concerns with potential solutions.

they provide very good service, and prompt and friendly

Give more options for room selections.

He was very knowledgeable and very helpful

The carpet was, way to wet upon completion. It was wet 24 hours later. I have rinkles in the master bedroom, where the carpet was stretched.

Very Efficient, friendly and very knowledgeable

The equipment really gets the carpet clean.

Deep clean carpets with the powerful lifter machine

Organic products & great results!

Fast friendly affordable service & a Green company

Pet stain removal process and results were wonderful!

I have used the service several times in the past and have always received good service. The serviceman that cleaned my floors this time was very friendly and glad to touch up a few areas that I hadn't mentioned in my initial request.

I'm curious, however, as to why we are charged a water disposal fee. This is something new to me.

Kyson was very thorough and friendly. He explained the process and was good about walking me through the steps. The results were phenomenal! My Grandpa's carpets are 17 years old and after Zerorez did their thing they look brand new.

cleans good & no odor & the guy was very friendly