Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 11, 2016 — Rated 8 out of 10 by N.V. Zerorez Tri-Cities
What could we do to improve?

The carpet was left pretty wet. It took until the following day to dry.

Report a concern   September 11, 2016 — Rated 6 out of 10 by K.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I had 4-5 small marker stains in one of my rooms, and they are still there and with no change. Very disappointed!

Report a concern   September 11, 2016 — Rated 1 out of 10 by J.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The technician was careful and did a great job of cleaning. However, the process left way too much water. Even though the temp of the day was 80 and I had windows and two sliding glass doors open and a portable fan plus three bathroom fans going, part of the carpeting was still wet 24 hours later.

Report a concern   September 11, 2016 — Rated 4 out of 10 by T.V. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

There are black streaks in my carpet that we hoped would be gone because we are showing our house to sell. It looks terrible.

Report a concern   September 10, 2016 — Rated 9 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Safe for kids and pets, quick and efficient!

Report a concern   September 10, 2016 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

I like the fact that your process is not soaking the carpet. My carpet looks good. It's not completely perfect but better than when I paid over $300. to get it cleaned last time. As far as the statement below I would rather not be discussing too many things on the phone so I decline.

Report a concern   September 9, 2016 — Rated 9 out of 10 by G.F. Zerorez Tri-Cities
What do you like about our products and services?

Carpet almost dry when you leave. No chemical smell.

Report a concern   September 9, 2016 — Rated 10 out of 10 by Jackie Powell Zerorez Tri-Cities
What do you like about our products and services?

Your technician did an outstanding job, and was friendly, and fast.

Report a concern   September 9, 2016 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

Prompt friendly,great results

Report a concern   September 9, 2016 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and timely. Did an outstanding job and quoted me prior to extra work being done.

Report a concern   September 9, 2016 — Rated 10 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

Did a great job! Thanks for your services

Report a concern   September 9, 2016 — Rated 10 out of 10 by N.S. Zerorez Tri-Cities
What do you like about our products and services?

Your products do not leave a residue on the carpet that attract dirt. Technician Scott's cleaning results exceeded the results of our first Zerores carpet cleaning nearly a year ago. Scott did an excellent job and we are very very happy with the results he was able to achieve for us with our carpet. Scott was very professional, efficient, and provided excellent customer service. Thank you.

Report a concern   September 8, 2016 — Rated 10 out of 10 by B.T. Zerorez Tri-Cities
What do you like about our products and services?

The level or professionalism, prices, & satisfaction of a clean carpet.

Report a concern   September 8, 2016 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

Cody was extremely helpful and competent. He was quick and thorough. The carpets are beautiful and clean. I love it!

Report a concern   September 8, 2016 — Rated 8 out of 10 by L.C. Zerorez Tri-Cities
What could we do to improve?

The carpet looked very good after it had been done,once it was dry and we were able to walk on it to put furniture back we noticed there were still some wine/tea stains that had not come clean.

Report a concern   September 8, 2016 — Rated 0 out of 10 by L.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Only one technician for a two-person job. High-school age? Constantly on his cell phone.Tech would skip large areas,left undone . Didn't move anything unless specifically told to. Went over areas quickly and once, leaving dirty areas still there until asked to go over the area again.

Report a concern   September 7, 2016 — Rated 10 out of 10 by Alese Rhodes Zerorez Tri-Cities
What do you like about our products and services?

my carpet feels wonderful. no soapy residue. it feels fresh and clean. it looks great. i've had other carpet cleaners, but zerorez has done the best job. i will always call you to get my carpet cleaned. both times i used your service, the young men who came were polite and pleasant.

Report a concern   September 7, 2016 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals

Report a concern   September 6, 2016 — Rated 8 out of 10 by K.J. Zerorez Tri-Cities
What could we do to improve?

Provide your employees with company phones so they can process payments faster and have the customer feel more secure handing over their card and information. The technician's phone was so slow or didn't have enough data that I eventually had him connect to our wifi. I don't like handing over our wifi to strangers. Other than that the service was great. Thank you.

Report a concern   September 6, 2016 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

quality of job and personnel

Report a concern   September 5, 2016 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very nice and professional . My carpets look great!!

Report a concern   September 5, 2016 — Rated 10 out of 10 by J.F. Zerorez Tri-Cities
What do you like about our products and services?

How fast they were able to come out & all the options that were available to help get out set in stains. Cody is the best!!

Report a concern   September 4, 2016 — Rated 10 out of 10 by Jeannette Plummer Zerorez Tri-Cities
What do you like about our products and services?

Fast and effecient, got out all the damaged areas I was concerned about and then showed me they were gone! Quick service, nice tech and was very easy to work with!

Report a concern   September 4, 2016 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

I really appreciated the communication, letting me know when I could expect the worker to arrive so I didn't have to wait around all day. Fast curtious service, and my carpet looked brand new when he was done. Thank you!

Report a concern   September 4, 2016 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Jeremy was attentive to all of our needs and did a very good job. We are pleased with his work and will call again when needed. Thank you zerorez

Report a concern   September 4, 2016 — Rated 10 out of 10 by N.B. Zerorez Tri-Cities
What do you like about our products and services?

I really liked how they cleaned my carpets fast and how NEW my carpets looked after it dried! I will definitely use them again each time I need thier service

Report a concern   September 3, 2016 — Rated 10 out of 10 by L.O.N. Zerorez Tri-Cities
What do you like about our products and services?

I liked how fast they were able to come out I liked the friendly Ness of the office staff and the technician and how nice the carpets came out. I would have them out again, plus recommend them to a friend. Thanks First name removed

Report a concern   September 3, 2016 — Rated 10 out of 10 by Doug Zellers Zerorez Tri-Cities
What do you like about our products and services?

The young man who cleaned our carpet and chair was very polite and did a terrific job!!!! When we need carpet cleaning again, we will definitely be calling you.

Report a concern   September 3, 2016 — Rated 10 out of 10 by A.T. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very friendly and knowledgeable of products, process and other services available. We plan to have our grout cleaned soon and plan to request the same representative

Report a concern   September 3, 2016 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Great job, very professional!


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