Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9079 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 9, 2016 — Rated 10 out of 10 by R.F. Zerorez Tri-Cities
What do you like about our products and services?

The no residue

Report a concern   November 8, 2016 — Rated 8 out of 10 by A.A. Zerorez Tri-Cities
What could we do to improve?

One particular smell is still in the carpet which I know is not their fault but was hoping it would have gotten picked up better and removed better.

Report a concern   November 7, 2016 — Rated 3 out of 10 by R.Z. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I thought my carpets would look cleaner

Report a concern   November 6, 2016 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Techs have been professional, hard working and listen well to concerns with potential solutions.

Report a concern   November 6, 2016 — Rated 10 out of 10 by G.G. Zerorez Tri-Cities
What do you like about our products and services?

they provide very good service, and prompt and friendly

Report a concern   November 6, 2016 — Rated 8 out of 10 by T.S. Zerorez Tri-Cities
What could we do to improve?

Give more options for room selections.

Report a concern   November 6, 2016 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

He was very knowledgeable and very helpful

Report a concern   November 6, 2016 — Rated 0 out of 10 by B.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The carpet was, way to wet upon completion. It was wet 24 hours later. I have rinkles in the master bedroom, where the carpet was stretched.

Report a concern   November 6, 2016 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

Very Efficient, friendly and very knowledgeable

Report a concern   November 5, 2016 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

The equipment really gets the carpet clean.

Report a concern   November 5, 2016 — Rated 10 out of 10 by M.E. Zerorez Tri-Cities
What do you like about our products and services?

Deep clean carpets with the powerful lifter machine

Report a concern   November 5, 2016 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

Organic products & great results!

Report a concern   November 4, 2016 — Rated 10 out of 10 by Gary Schweighardt Zerorez Tri-Cities
What do you like about our products and services?

Fast friendly affordable service & a Green company

Report a concern   November 4, 2016 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

Pet stain removal process and results were wonderful!

Report a concern   November 4, 2016 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

I have used the service several times in the past and have always received good service. The serviceman that cleaned my floors this time was very friendly and glad to touch up a few areas that I hadn't mentioned in my initial request.

I'm curious, however, as to why we are charged a water disposal fee. This is something new to me.

Report a concern   November 3, 2016 — Rated 10 out of 10 by Corbi Copeland Zerorez Tri-Cities
What do you like about our products and services?

Kyson was very thorough and friendly. He explained the process and was good about walking me through the steps. The results were phenomenal! My Grandpa's carpets are 17 years old and after Zerorez did their thing they look brand new.

Report a concern   November 3, 2016 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

cleans good & no odor & the guy was very friendly

Report a concern   November 3, 2016 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

The service from the young man was excellent!! Very professional and great manners

Report a concern   November 2, 2016 — Rated 8 out of 10 by K.J. Zerorez Tri-Cities
What could we do to improve?

The two people came to my house were excellent.

Report a concern   November 2, 2016 — Rated 10 out of 10 by M.A.G.A. Zerorez Tri-Cities
What do you like about our products and services?

There is a lot to like....very clean carpet, friendly and knowledgeable technician, 30 guarantee, happily and quickly did a retouch. Very happy with results.

Report a concern   November 1, 2016 — Rated 9 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

This is the first time I have used your service. So far I am pleased with the way my carpets look and have no complaints.

Report a concern   November 1, 2016 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Environmental friendly. Professional staff attentive to the needs of the customer, namely ME! I learned about carpet "waving" and was reassured that it would fix itself and it did!

Report a concern   October 31, 2016 — Rated 9 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

There are no harsh chemicals

Report a concern   October 30, 2016 — Rated 9 out of 10 by T.Y. Zerorez Tri-Cities
What do you like about our products and services?

Smells fresh

Report a concern   October 30, 2016 — Rated 10 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

Scott was great

Report a concern   October 30, 2016 — Rated 9 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very professional and friendly

Report a concern   October 30, 2016 — Rated 10 out of 10 by Tim Doyle Zerorez Tri-Cities
What do you like about our products and services?

Each and every employee I spoke with, from office staff to the cleaning professionals were helpful and friendly. You gave me a 4-hour window for my cleaning and were there just about exactly the time of the start of that window. Scott was helpful answering my questions and swift and efficient in completing the job. Job well done!
PS, thank you for supporting our Tri-Cities Cancer Center too!!!

Report a concern   October 28, 2016 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Quick, on time service. Polite knowledgeable technician.

Report a concern   October 28, 2016 — Rated 7 out of 10 by S.G. Zerorez Tri-Cities
What could we do to improve?

I had a few stains that should have come up but he didn't get them up.

Report a concern   October 28, 2016 — Rated 6 out of 10 by E.Z. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I guess my carpets had some spots that needed more attention I'm a renter and just moved in so I thought it would be a one and done sort of thing but I had zero rez come back redo a whole room and some spots in the living room and I guess I still feel like a better job could of been done. There are still some spots that need to be gone over and I think I'm going to buy my own carpet cleaner now so I can just do it myself to make sure it's done right and I can give the spots that need more attention will get done and the whole carpet will be clean not just most of it... don't get me wrong it's great that he came out again and the bedroom looks so much better but there's still spots that need to be gone over and I just figure when you pay someone to do a job it should be done right... maybe my carpet is different I'm not sure I don't think so and I've never paid for carpet cleaning before I just expected it to be clean and not have to go over it again to get stuff that was easily missed


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