Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9122 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 12, 2016 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

techs are very friendly, and laughed with my 12 year old son. carpets look awesome and the product had a very nice citrus smell to it. thank you

Report a concern   April 12, 2016 — Rated 10 out of 10 by H.M. Zerorez Tri-Cities
What do you like about our products and services?

Quick dry time!

Report a concern   April 11, 2016 — Rated 10 out of 10 by T.N. Zerorez Tri-Cities
What do you like about our products and services?

Professional, timely and did a great job!

Report a concern   April 11, 2016 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

Easy time maneuvering website and scheduling appt. Technician arrived during scheduled time. Office called to remind me. Very professional office staff and technician. Carpets look great. Technician told me about all other services offered.

Report a concern   April 10, 2016 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

Fast service and quality

Report a concern   April 10, 2016 — Rated 10 out of 10 by K.Y. Zerorez Tri-Cities
What do you like about our products and services?

Very clean and dried quickly

Report a concern   April 10, 2016 — Rated 10 out of 10 by P.C. Zerorez Tri-Cities
What do you like about our products and services?

No soap residue, and it dries quicker than other carpet cleaning services.

Report a concern   April 10, 2016 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Your service is very professional, courteous, friendly, and just plain good.

Report a concern   April 10, 2016 — Rated 10 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

I appreciated the competent and efficient service provided by Kevin. He was knowledgeable in the Zerorez product and was very through in his work. I will definitely use Zerorez again and will ask for Kevin to provide the service.

Report a concern   April 10, 2016 — Rated 10 out of 10 by Teresa Davison Zerorez Tri-Cities
What do you like about our products and services?

Quick and efficient, all spots removed, staff courteous. Took a little longer to dry but we were willing to stay off carpets til dry.

Report a concern   April 10, 2016 — Rated 9 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

The technician was friendly and very informative!

Report a concern   April 10, 2016 — Rated 9 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Quality and customer service

Report a concern   April 9, 2016 — Rated 9 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Seems very thorough and specific to our needs. Our service person was very polite and explained everything and made reasonable recommendations.

Report a concern   April 9, 2016 — Rated 7 out of 10 by K.G. Zerorez Tri-Cities
What could we do to improve?

There was a mix up about the time of my original appointment. I had scheduled it for 8am and that day they called and said they wouldn't be there until close to 2. It's very frustrating when you have other obligations. But they we're willing to reschedule and did a good job.

Report a concern   April 9, 2016 — Rated 9 out of 10 by Kerry Volland Zerorez Tri-Cities
What do you like about our products and services?

Came at a time that was convenient for me and the technician was outstanding. He took the time to fully identify the issues and make a plan to treat the carpet properly.

Report a concern   April 8, 2016 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Courteous and knowledgable technician (Juan).

Report a concern   April 8, 2016 — Rated 10 out of 10 by J.Z. Zerorez Tri-Cities
What do you like about our products and services?

Quick, simple left my house smelling fresh!

Report a concern   April 8, 2016 — Rated 10 out of 10 by Lynn Mihalic Zerorez Tri-Cities
What do you like about our products and services?

They were on time, explained what they were doing and did a great job. They are my carpet cleaners from now on.

Report a concern   April 8, 2016 — Rated 10 out of 10 by Alex Jordan Zerorez Tri-Cities
What do you like about our products and services?

Your product is awesome! My carpets were filthy as I have to indoor labradore retrievers. Finished product I was more then happy with. And your customer service was professional, very helpful, and friendly.

Report a concern   April 8, 2016 — Rated 10 out of 10 by C.R. Zerorez Tri-Cities
What do you like about our products and services?

Technician was super friendly. No harsh chemicals used in cleaning

Report a concern   April 7, 2016 — Rated 10 out of 10 by N.W. Zerorez Tri-Cities
What do you like about our products and services?

I like that water is used to clean the carpet and not any shampoo or chemicals. My carpet looks amazing. The technician who provided our service was very knowledgeable and friendly. I will definitely use your service again and recommend to friends.

Report a concern   April 7, 2016 — Rated 10 out of 10 by J.Y. Zerorez Tri-Cities
What do you like about our products and services?

Technician, Jeremy, was polite, efficient, and thorough. The carpets are much fresher and the process didn't take all that much time.

Report a concern   April 7, 2016 — Rated 10 out of 10 by T.N. Zerorez Tri-Cities
What do you like about our products and services?

My carpets got cleaned.
The person was very pleasant and answered my questions knowledgeably.

Report a concern   April 7, 2016 — Rated 10 out of 10 by J.A.Y. Zerorez Tri-Cities
What do you like about our products and services?

The young man that did the work was very friendly and did a great job getting an awful spot out of the carpet. He also explained everything as he went along. Carpet looks great.

Report a concern   April 6, 2016 — Rated 10 out of 10 by M.O. Zerorez Tri-Cities
What do you like about our products and services?

I was able to get an appointment within the time frame I requested. The technician arrived promptly, was very personable and thorough. We had to have him come back the next day to check a spot that came up thru the carpet, which he corrected quickly. We're happy with the service so far.

Report a concern   April 6, 2016 — Rated 8 out of 10 by C.C. Zerorez Tri-Cities
What could we do to improve?

Not to add on services... could of cleaned walk in closet since wasn't doing the whole room.. queen bed in the middle of room...

Report a concern   April 6, 2016 — Rated 10 out of 10 by Amanda Elliott Zerorez Tri-Cities
What do you like about our products and services?

Very awesome customer service and very thorough!

Report a concern   April 6, 2016 — Rated 9 out of 10 by Tamra Fisher Zerorez Tri-Cities
What do you like about our products and services?

The service was great and the technicians were very professional and did a great job - great communication on what was going to happen and cost

Report a concern   April 6, 2016 — Rated 2 out of 10 by J.A. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I paid 120 for a smaller apt which i thought was a fair price. There was 3 deeper stains that they said required more attention to get out. I said that was fine. I just cant believe it cost me another 120 for 3 stains. Was also gonna cost me over 400 to get out some stains that he saw under a UV light. Crazy pricing. I dont know a whole lot about carpet cleaning pricing and maybe thats how all places are but that just seems like a lot

Report a concern   April 6, 2016 — Rated 9 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

The techs were friendly and efficient.
There was no harsh chemical smells and our couch looks so much better!


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