Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 23, 2016 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

The service was great. The gentleman that did our carpet was awesome. The only thing I can say is you need to have more people maning the phones. When. I called I was on hold for awhile, then was told to leave a meesage. You did call back in short time. Thank you very much. Name removed

Report a concern   January 21, 2016 — Rated 10 out of 10 by Nicole Long Zerorez Tri-Cities
What do you like about our products and services?

There were no chemicals used. Very friendly. There was someone available the day after I called to come clean our carpet.

Report a concern   January 21, 2016 — Rated 0 out of 10 by E.K. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I showed the tech spots in the carpet ,and they were the same after cleaning , another tech came and said 60$ per spot it's cheaper to buy new carpet ,worse cleaning job

Report a concern   January 21, 2016 — Rated 9 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

Less water and no soapy residue

Report a concern   January 20, 2016 — Rated 10 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

I have felt very safe and secure with the help you send out. I feel they are trustworthy as I open up my entire house to them. I also like that the carpet doesn't have a crusty feel to it after it dries or a smell either.

Report a concern   January 19, 2016 — Rated 10 out of 10 by V.T. Zerorez Tri-Cities
What do you like about our products and services?

This is my very first time using the service to clean my carpet and I am very pleased with the work done. The customer service and technician were very polite and friendly.

Report a concern   January 18, 2016 — Rated 5 out of 10 by C.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was charged 99.00 for an area barely over 250 square feet. At the most I should have been charged 66 for my area. I was told 33.00/ 250 square feet. I get you are trying to do your 99.00 "deal", but my area was too small to be charged 99!

Report a concern   January 17, 2016 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Techincian was very polite and did the job very well

Report a concern   January 17, 2016 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

They were able to accommodate the time I needed for them to come.
The worker was polite.
The carpets looked good when finished.

Report a concern   January 17, 2016 — Rated 10 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service and available right when I needed them.

Report a concern   January 17, 2016 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

Quick service and our carpets looked so much better than when we went with a local competitor

Report a concern   January 17, 2016 — Rated 10 out of 10 by M.R. Zerorez Tri-Cities
What do you like about our products and services?

It didn't make my house smell, was affordable and dried quickly. Also Jeremy was great!

Report a concern   January 16, 2016 — Rated 5 out of 10 by D.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The rugs didn't dry as quickly as you said they were going to be. The guys that came to our house were very nice but rugs took at least 24 hours to dry.

Report a concern   January 15, 2016 — Rated 10 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

Jeremy was professional and friendly and honest exceeded my expectations and explained everything in detail:)

Report a concern   January 15, 2016 — Rated 5 out of 10 by G.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The sides of my mattress were not touched on the top. The odor of my mattress came back after it dried.

Report a concern   January 15, 2016 — Rated 10 out of 10 by M.I. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, professional, thorough.

Report a concern   January 14, 2016 — Rated 10 out of 10 by P.H. Zerorez Tri-Cities
What do you like about our products and services?

Courteous, did a great job

Report a concern   January 14, 2016 — Rated 10 out of 10 by Gabriela Robles Zerorez Tri-Cities
What do you like about our products and services?

The carpet smells clean, it dried super fast and the service was exelent. I can tell that he enjoys his job therefore, the service excceeded my expectatons. Gracias

Report a concern   January 13, 2016 — Rated 10 out of 10 by H.V.E. Zerorez Tri-Cities
What do you like about our products and services?

No chemical smell. Fast and very polite technician.

Report a concern   January 12, 2016 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

Professional and timely

Report a concern   January 12, 2016 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Great work on the cleaning ,very detailed oriented and friendly. Zero moisture or smell when I entered the house when they were done. The technician was very knowledgable and professional. I have recommended them to others and will have them back to do the rest of the house next month

Report a concern   January 10, 2016 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Service was excellent & such a hardworker.

Report a concern   January 9, 2016 — Rated 6 out of 10 by T.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Was quoted different price than charged. Tried to up sell my daughter not asking me for permission to treat stains. Did not get out some food stains. Called and asked about billing discrepancy and was told I was wrong not the person who quoted me.

Report a concern   January 7, 2016 — Rated 10 out of 10 by Lynnette Gunter Zerorez Tri-Cities
What do you like about our products and services?

I am always impressed with how clean my carpets look after receiving your services. Your employees are extremely professional and demonstrate a real concern for making the customer happy.

Report a concern   January 7, 2016 — Rated 10 out of 10 by Christine Mayfield Zerorez Tri-Cities
What do you like about our products and services?

First of all, my carpets look brand new. I couldn't be more pleased with the results of the service. But aside from the excellence of the work, I am blown away by the level of service I received, the professionalism, and amazing attitude of your service agent. OUTSTANDING!!!!! So glad to have discovered you.

Report a concern   January 7, 2016 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

I like the thoroughness of your service. The cleaning is done right the first time and holds up well.

Report a concern   January 6, 2016 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

On time , explained all the services available, did a great job !!!!

Report a concern   January 6, 2016 — Rated 10 out of 10 by Donald Sorenson Zerorez Tri-Cities
What do you like about our products and services?

The technicians were friendly and knowledgeable about carpet cleaning. While offering add on services, they were not at all pushy when additional services were not needed. Our carpets looked amazing afterwards and we will definitely use Zerorez for our future carpet cleaning.

Report a concern   January 5, 2016 — Rated 10 out of 10 by M.M.M. Zerorez Tri-Cities
What do you like about our products and services?

Great tech came to my house. He did a great job!

Report a concern   January 5, 2016 — Rated 7 out of 10 by B.C. Zerorez Tri-Cities
What could we do to improve?

Poorly written special offer. Company did not honor offer as written.


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