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based on 8892 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You came at very short notice and outside standard business hours in addition to doing a great job and being super friendly! Thanks!!
With the many other companies used in the past to clean my carpet, Zerorez is the only one to get the tough stains out. Quality work at a reasonable price. Thanks again for a job well done.
Carpets were cleaned thoroughly with care not to damage furniture. Cost was very reasonable. I already shared your name and # with a friend!
How quick it was and friendly staff. that everything was explained before the work was started.
Tile came out great. Technician was professional, detailed, and well trained.
I like the idea of the carpets being cleaned and left fresh without leftover soapy products in it that didn't get sucked out.
John was friendly and knowledgeable! We had a great experience with Zerorez.
Friendly service the ability to leave out carpets looking new. Thank you
Professional, timely and reasonable.
I just loved how clean my couch smelled and how great it looked when the guys were done they did an excellent job. Very friendly and professional service.
My wife and I like that your product is environmently safe. Your technician was very professional, worked very hard, and did a very good job.
This is the third time we have had your clean our house, cars, camper in the past year and we couldn't be more happier with the service you provide, always going above and beyond. The technician truly took his time and ensured it was quality work that was completed.
zerorez did the job like it should be done.The carpet looks new and feels new when you walk on it.
Fast and effective plus reasonably priced!
You were able to remove animal blood from our carpet. There wasn't a huge amount but it was a worry as the carpet was relatively new and any spot or stain is obvious. Service was fast and on short notice. On top of it all the carpet dries quicker than other cleaning services.
Friendly, professional, and on schedule. Both times with have used your services it has been a great job! Thank you Ivan!
The technician was great, the scheduler and customer service was not good. My appt was scheduled for 9:00. My husband waited at our house until 10:30, no one had shown up or called. Finally I called, I was on hold for 14 minutes, then on hold for another 5 min while Nicole tried to find out what was up, she came back on the line several times, put me on hold several times. Finally I said, since I'm at work maybe you could figure this out and then call me back. After waiting for 45 minutes for her to call me back I called her back, I was again put on an automated hold for over 15 minutes. I hung up, tried again. Same thing. Finally I got threw on the 800 line. I got a different person who did try to help me. No one acknowledged they we're suppose to be there at 9 and hadn't shown up. There was no hint of an apology until I suggested it . I was then told the technician would be at my house between 2 and 6. This would be a 2 hour job, I didn't want him cleaning my carpets at 6 at night plus I had to be at church at 5. We finally agreed he be there at 2:30. He showed up at 3:15. Cleaned my carpet and did a great job. He was interrupted constantly by the office to get my bill right.or whatever..I don't believe it was his fault. Anyway. Ivan was great, the carpets look okay..but the scheduling and general customer service was at the best a 2. For that reason, it'd be hard for me to recommend you to someone. It literally wasted my entire day.
Great service. Fast & Thorough. No residue on the carpet. And the technicians are nice and knowledgeable.
Professional and well done.
Great customer service!
Best clean by far
Carpets look amazing. The carpet technician was extreme professional and did an outstanding job
Knowledgeable service man, no soapy wet carpets, no chemicals. This is the 3rd time I've used Zerorez and highly recommend them to all.
I like that my carpets are not left with a sticky,soapy residue, that they dry fast, and that when stains are removed, they do not reappear like with other products/services I have used in the past. Very professional staff and they arrive on time!
The job was well done and the results were very good. The gentleman who did the work was very professional. The end price was fair.
VERY FRIENDLY VERY CLEAN AFTER
Your pricing can be high depending on service
The products applied to clean the carpets are basically odor free and there is no odor in the air after the carpet has been cleaned. I am sensitive to smells and this is a big plus. The cleaning process is done very quickly. I am very pleased with the carpets that were cleaned.
The prompt and courteous service on the phone and by the technician (Edwin). Everyone is very friendly and professional at the same time.
stop doing the "window" when we have to wait over an hour for the cleaners is messes up our day. schedule and appointment then arrive at that time is better for most working people. a four hour window is way INCONVIENENT.