Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9122 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 15, 2016 — Rated 5 out of 10 by J.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

My carpets took over 3 days to be dry enough to put furniture back. Even then our socks would still be damp after walking in certain areas. I had them done on s Monday morning and wasn't able to put anything back till Thursday evening.

Report a concern   March 15, 2016 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

I liked that the tech was able to get out some ling-standing stains.

Report a concern   March 15, 2016 — Rated 9 out of 10 by G.U. Zerorez Tri-Cities
What do you like about our products and services?

Service was on time and they did a great job

Report a concern   March 15, 2016 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

Fast, not to wet and good customer service.

Report a concern   March 14, 2016 — Rated 10 out of 10 by A.E. Zerorez Tri-Cities
What do you like about our products and services?

Your service provider was awesome. Super friendly, efficient, and fun!

Report a concern   March 14, 2016 — Rated 10 out of 10 by Bob Barnes Zerorez Tri-Cities
What do you like about our products and services?

The carpets came out like new. Jeremy was prompt, professional and cared about us as customers.

Report a concern   March 13, 2016 — Rated 10 out of 10 by D.H. Zerorez Tri-Cities
What do you like about our products and services?

That it doesn't leave a residue to attract and hold the dirt

Report a concern   March 12, 2016 — Rated 9 out of 10 by D.C. Zerorez Tri-Cities
What do you like about our products and services?

Good customer service.

Report a concern   March 12, 2016 — Rated 9 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

Environmentally responsible. Competent technicians.

Report a concern   March 12, 2016 — Rated 9 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

Friendly staff. Explained what each step was.

Report a concern   March 12, 2016 — Rated 9 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Very nice technicians did an excellent cleaning job.

Report a concern   March 12, 2016 — Rated 10 out of 10 by Fran Everham Zerorez Tri-Cities
What do you like about our products and services?

EVERYTHING!!! ๐Ÿ‘๐Ÿ‘๐Ÿ˜Š

Report a concern   March 10, 2016 — Rated 10 out of 10 by C.V.A. Zerorez Tri-Cities
What do you like about our products and services?

My carpet looks really nice. I do have small fans running in each room to help out but I expected to do that. The young men that did the labor were informative, friendly, and worked very hard. I appreciate your business and how professional everyone was to work with. I have already recommended your service to two friends and will likely do more. Thank you and hope to continue to do business with you in the future.

Report a concern   March 10, 2016 — Rated 10 out of 10 by Vj Meadows Zerorez Tri-Cities
What do you like about our products and services?

Edwin and Juan were two of the most professional service people I have worked with locally in a very long time! They were friendly, respectful of my home and did meticulous and careful work!!

Report a concern   March 10, 2016 — Rated 0 out of 10 by B.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

There was spots left untreated which I cleaned myself after the carpets were cleaned.

Report a concern   March 10, 2016 — Rated 9 out of 10 by P.S. Zerorez Tri-Cities
What do you like about our products and services?

did not like that it took almost 2 days to dry.

Report a concern   March 9, 2016 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Did a great job

Report a concern   March 9, 2016 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

Staff was professional, carpets came out great.

Report a concern   March 9, 2016 — Rated 7 out of 10 by E.M.F. Zerorez Tri-Cities
What could we do to improve?

Own up to issues that occur, and stop the "hard sell" approach that seems to be how you make a profit.

Report a concern   March 8, 2016 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

The quality of work and professionalism of your employees.

Report a concern   March 8, 2016 — Rated 8 out of 10 by C.H. Zerorez Tri-Cities
What could we do to improve?

going over the heavy soiled areas more.

Report a concern   March 8, 2016 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Professional, fast, and effective!

Report a concern   March 8, 2016 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, able to get an appointment right away, did a thorough job of getting my carpets clean. Thanks!

Report a concern   March 7, 2016 — Rated 8 out of 10 by M.K. Zerorez Tri-Cities
What could we do to improve?

I thought time window was 10-2, but reminder call the day before said 8-10. This caused some re-planning to move furniture the night before. It would be good if we could schedule on line and lock in time slot.

Report a concern   March 7, 2016 — Rated 10 out of 10 by D.V. Zerorez Tri-Cities
What do you like about our products and services?

I like that the carpet dries a lot faster compared to other companies. I also liked that the carpet cleaner protected his shoes while cleaning the carpet.

Report a concern   March 7, 2016 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

I liked that no chemicals were used. Carpets came out clean and looked great.

Report a concern   March 6, 2016 — Rated 10 out of 10 by Lonnie bamer Zerorez Tri-Cities
What do you like about our products and services?

The men did a very good job and carpet looks much better. Thanks, Lonnie

Report a concern   March 6, 2016 — Rated 10 out of 10 by B.H. Zerorez Tri-Cities
What do you like about our products and services?

Everything...politeness and informative and not judgemental.

Report a concern   March 6, 2016 — Rated 10 out of 10 by Cristine & Danny Hart Zerorez Tri-Cities
What do you like about our products and services?

Jeremy was a very nice young man. He is very efficient and informative. I will definitely recommend your service. Our carpets came out terrific and it didn't take long. Thank you

Report a concern   March 5, 2016 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

The tech was kind and attentive. He went the extra mile which I appreciate very much! His name was Jon. Thank you Jon


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