Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8891 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 25, 2015 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Great service. Edwin done an excellent job cleaning our carpet. Will definitely use you again. Have a nice Thanksgiving.
Report a concern   November 25, 2015 — Rated 10 out of 10 by Melissa Hall Zerorez Tri-Cities
What do you like about our products and services?

Service was wonderful! The young man who cleaned my carpets was very knowledgeable and friendly. My carpets look great!
Report a concern   November 23, 2015 — Rated 7 out of 10 by H.S. Zerorez Tri-Cities
What could we do to improve?

Cost - very expensive for pet ordor items.
Report a concern   November 23, 2015 — Rated 10 out of 10 by B.K. Zerorez Tri-Cities
What do you like about our products and services?

You are very organized and there isn't a great big mess when you leave. You keep in touch by telephone so we aren't guessing when you are going to arrive. That is a big bonus.
Report a concern   November 23, 2015 — Rated 9 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Fast And Friendly staff.
Report a concern   November 23, 2015 — Rated 9 out of 10 by R.J.M. Zerorez Tri-Cities
What do you like about our products and services?

It drys quickly.
Report a concern   November 22, 2015 — Rated 10 out of 10 by Kirk Zirker Zerorez Tri-Cities
What do you like about our products and services?

Very efficient, great service and economical. I was so impressed at how professional they were. I will be calling again soon to get the rest of the rooms cleaned.
Report a concern   November 22, 2015 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Very quick and professional service.
Report a concern   November 22, 2015 — Rated 10 out of 10 by Rebecca Mendez Zerorez Tri-Cities
What do you like about our products and services?

My carpet is CLEAN! The technician explained everything he was doing step by step. It was easy to make an appointment and Zerorez came to my house on Saturday.
Report a concern   November 21, 2015 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

Loved how clean our carpets were after they were cleaned and the staff was very professional
Report a concern   November 21, 2015 — Rated 9 out of 10 by H.K. Zerorez Tri-Cities
What do you like about our products and services?

Friendly staff, arrived on time, carpet cleaned well.
Report a concern   November 21, 2015 — Rated 10 out of 10 by L.O. Zerorez Tri-Cities
What do you like about our products and services?

EVERYTHING. YOUR SERVICE PEOPLE ARE VERY THOROUGH AND KNOWLEDGABLE. DO AN EXCELLENT JOB!
Report a concern   November 20, 2015 — Rated 8 out of 10 by T.J. Zerorez Tri-Cities
What could we do to improve?

Edwin was our tech and he was great. We would like a shorter window - 4 hours is an awfully long time to have to plan to wait. Also, we can't tip when using a credit card anymore - why is that? It is much easier to add a tip to the charge than it is to make sure we have cash on hand.
Report a concern   November 20, 2015 — Rated 10 out of 10 by R.F. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly and always on time.
Report a concern   November 19, 2015 — Rated 10 out of 10 by Inna Lavrentiev Zerorez Tri-Cities
What do you like about our products and services?

The service is done quickly. The technician is very mindful of corners and wearing booties on his shoes. Very great job! I already recommended you guys to my sister so she is getting her carpet cleaned today actually! Thank you very much John!
Report a concern   November 19, 2015 — Rated 9 out of 10 by K.L. Zerorez Tri-Cities
What do you like about our products and services?

The service was great. He seemed to take great care that everything was clean. I just wondered why the carpet wasn't raked after it was cleaned. Every other carpet cleaner we have had did so. Maybe there is a reason for this. But we are very happy to have the carpet and sofas clean once again.
Report a concern   November 19, 2015 — Rated 9 out of 10 by Todd Holden Zerorez Tri-Cities
What do you like about our products and services?

Fast and efficient
Report a concern   November 18, 2015 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

The associate was very thorough and explained the process very well.
Report a concern   November 18, 2015 — Rated 10 out of 10 by D.W. Zerorez Tri-Cities
What do you like about our products and services?

Our service was very professional and polite. Our carpets were a mess from a family of six, plus animals, now they look great and refreshed!
Report a concern   November 18, 2015 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

The techs were friendly and the carpet looks awesome!
Report a concern   November 18, 2015 — Rated 9 out of 10 by J.O. Zerorez Tri-Cities
What do you like about our products and services?

I am pleased with the results of the carpet cleaning that was done. The technician
was friendly and seemed to work to ensure good results. I would recommend Zerorez to
others.
Report a concern   November 17, 2015 — Rated 10 out of 10 by R.A.L.M. Zerorez Tri-Cities
What do you like about our products and services?

No residue
Report a concern   November 17, 2015 — Rated 10 out of 10 by J.F. Zerorez Tri-Cities
What do you like about our products and services?

Great service and friendly workers. Good price point too!
Report a concern   November 17, 2015 — Rated 10 out of 10 by S.A. Zerorez Tri-Cities
What do you like about our products and services?

The results are very good, I thought better than any previous method. Service also was very good, the technician took his time to do a excellent job and then went beyond the minimum to get out a couple tough pet spots.
Report a concern   November 17, 2015 — Rated 10 out of 10 by G.P. Zerorez Tri-Cities
What do you like about our products and services?

We have two construction offices and a busy accounting office. Several years and many shoes tracking the outside indoors. Technician arrived on time. Quickly cleaned the 3 offices (coffee stains, road grime, and tracked in dirt). Our carpets haven't looked this nice in years.
Report a concern   November 16, 2015 — Rated 10 out of 10 by Chelsea Dearinger Zerorez Tri-Cities
What do you like about our products and services?

Very fast and got all the spots out. Kind disappointed I didn't get the clue traingles lol well use again
Report a concern   November 16, 2015 — Rated 10 out of 10 by H.C. Zerorez Tri-Cities
What do you like about our products and services?

Professional and do a careful job.
Report a concern   November 16, 2015 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Your service man John was prompt, efficient and very professional and did an excellent job.

I will definitely use your services again. Thank you!
Report a concern   November 15, 2015 — Rated 10 out of 10 by B.P. Zerorez Tri-Cities
What do you like about our products and services?

Carpet feels clean - not sticky or stiff. Smells clean, great technician.
Report a concern   November 14, 2015 — Rated 10 out of 10 by Holly Mejia Zerorez Tri-Cities
What do you like about our products and services?

U guys did an amazing job. Best my carpets have ever looked. The tech who did ours was super nice. Love that it is safe for my son and dog with no chemical. We will definitely use u guys again.

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