Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8890 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 10, 2015 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

Tech was polite, informative and friendly. Did a very good job.

Report a concern   October 9, 2015 — Rated 7 out of 10 by C.S. Zerorez Tri-Cities
What could we do to improve?

Too Expensive.

Report a concern   October 8, 2015 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

seemed to do a good job & Ivan was very nice & helpful

Report a concern   October 8, 2015 — Rated 9 out of 10 by V.C. Zerorez Tri-Cities
What do you like about our products and services?

I thought Tyson was courteous and efficient. Thank you so much.
Hopefully by using ZEROREZ my carpets will not get dirty as quickly using other carpet companies.

Report a concern   October 8, 2015 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Carpets clean with no chemicals. Nice efficient employees.

Report a concern   October 7, 2015 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

The carpet always looks fresh and clean when you're finished. Jeremy was professional, had a great work ethic and a warm personality.

Report a concern   October 7, 2015 — Rated 10 out of 10 by L.L. Zerorez Tri-Cities
What do you like about our products and services?

No residue

Report a concern   October 7, 2015 — Rated 10 out of 10 by Carrie Wood Zerorez Tri-Cities
What do you like about our products and services?

I felt the carpet was truly clean. It looked great , you wouldn't know it is 35 years old. no residue.

Report a concern   October 6, 2015 — Rated 10 out of 10 by Nicole Gummow Zerorez Tri-Cities
What do you like about our products and services?

You guys did a great job, a couple spots still showing but I'm sure they will resolve the next time I have it cleaned

Report a concern   October 5, 2015 — Rated 10 out of 10 by Cathy Bogert Zerorez Tri-Cities
What do you like about our products and services?

I am happy to hear there is no residue from soaps, detergents or chemicals in our carpet. Employees were very nice, and quick but thorough.

Report a concern   October 5, 2015 — Rated 9 out of 10 by N.G. Zerorez Tri-Cities
What do you like about our products and services?

I was pleased with the professional service I received. Also how there was very little noise and he even asked me if it was Ok to prop the door open as he brought in his equiptment. Never been asked if it was Ok before they just did it. Small thing but I thought very considerate

Report a concern   October 5, 2015 — Rated 10 out of 10 by L.L. Zerorez Tri-Cities
What do you like about our products and services?

Timeliness,freindliness and effectiveness

Report a concern   October 5, 2015 — Rated 10 out of 10 by Mike Dickman Zerorez Tri-Cities
What do you like about our products and services?

The service was fast and the associate was friendly and did a great job. I'm very impressed with the end product everything cleaned really well and it just looks like brand-new

Report a concern   October 5, 2015 — Rated 2 out of 10 by T.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I was hoping to eliminate some old pet urine smells through carpet cleaning. Although the technician applied your topiical pet remover product and did a thorough cleaning, the smell was not eliminated even slightly. In fact, it almost smells stronger now. The stains are gone now, so I suppose I would recommend Zerorez if stains were the only issue.

Report a concern   October 4, 2015 — Rated 10 out of 10 by C.A. Zerorez Tri-Cities
What do you like about our products and services?

Zero residue... and Ivan did my service and he was wonderful. Extremely friendly and polite.

Report a concern   October 4, 2015 — Rated 9 out of 10 by Monte & Lola LaDow Zerorez Tri-Cities
What do you like about our products and services?

You don't use soap which I have always felt leaves a dirt attracting residue.

Report a concern   October 4, 2015 — Rated 10 out of 10 by A.C. Zerorez Tri-Cities
What do you like about our products and services?

Loved how my carpet looked after cleaning, like new again!

Report a concern   October 4, 2015 — Rated 10 out of 10 by Shela Berry Zerorez Tri-Cities
What do you like about our products and services?

The fact that you call ahead of time to let us know our driver is almost here.

Report a concern   October 3, 2015 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

The process does clean carpet very well. This representative mentioned other services but was not pushy.

Report a concern   October 3, 2015 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

John was great. Helpful,informative and very friendly. And he was more than patient with our pup.

Report a concern   October 3, 2015 — Rated 5 out of 10 by S.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Our main living room carpet smells like wet dog after the cleaning.

Report a concern   October 3, 2015 — Rated 10 out of 10 by S.F. Zerorez Tri-Cities
What do you like about our products and services?

I like that you don't use a soap product.

Report a concern   October 2, 2015 — Rated 9 out of 10 by P.P. Zerorez Tri-Cities
What do you like about our products and services?

I liked the way your service person was so punctual and friendly.

Report a concern   October 2, 2015 — Rated 10 out of 10 by Cynthia Tidrick Zerorez Tri-Cities
What do you like about our products and services?

The serviceman was prompt, kind and cheerful. The apartment carpets dried quickly and smelled pretty neutral. The stained front entrance was perfect.

Report a concern   October 2, 2015 — Rated 10 out of 10 by Robert Delahunt Zerorez Tri-Cities
What do you like about our products and services?

Service was fast and friendly

Report a concern   October 2, 2015 — Rated 10 out of 10 by N.K. Zerorez Tri-Cities
What do you like about our products and services?

No residue...fast drying time...excellent operators...John did a super job!

Report a concern   October 2, 2015 — Rated 10 out of 10 by M.N. Zerorez Tri-Cities
What do you like about our products and services?

Great communication, on time professional technician. Carpet looks great.

Report a concern   October 2, 2015 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Ivan, the young man who cleaned our carpets and ductwork was very professional and courteous.
The carpets were in terrible shape and he worked hard to ensure my satisfaction. He answered my questions and showed me what was in the ductworks and what came out. We will be moving into the home tomorrow so have not yet had the opportunity to walk on in barefooted. I did however notice today that the house smells clean.

Report a concern   October 1, 2015 — Rated 5 out of 10 by J.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

were not able to get urine odor out of carpet so we had to replace carpet and the $100 you got was wasted

Report a concern   October 1, 2015 — Rated 0 out of 10 by H.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

You took my five rugs that I paid in advance to have cleaned, returned three of them after five weeks and after multiple calls on my part, and have still given me no idea when the remaining two will be returned. I am too tired of talking to yet another clerk who tells me they will look into it and then not calling back that I have given up trying this week. You took my money, my rugs, and are completely unprofessional and unbusiness-like. A neighbor asked me yesterday if I would recommend you for cleaning their rugs and I said absolutely not. If I get any more chances to "not" recommend your sleezy outfit, you can be sure I will do so. In the meantime, perhaps someone at Zerorez can find my rugs and return them.


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