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based on 8891 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our appt time was changed from 2:30 to 8 and we had not approved that time so we had to ask employee to come back in an hour so we could finish preparing the rooms
We have used Zerorez 3 times in the past 6 months and always on time and excellent service.
I thought the technician did a great job and was very friendly and hard working
The carpets were wet for over 8 hours
It's been over 2 weeks and I still have not gotten my area rugs back. I also don't seem to be able to get through on the phone. It puts me straight on hold. I waited for 25 minutes today before giving up. I just can't imagine your phones ringing off the hook that extensively. But I prepaid for the carpets and I want them back.
Friendly staff. Special cleaning for carpets, especially Persian.
The service technician (Jim)was very friendly and professional. My carpets look great and I like the fact that your process does not leave any residue.
Punctual, friendly, informative, cooperative and did a great job! I will have zerorez clean all my rental carpets!
Promptness, friendliness, and quality of workmanship.
Pleasant staff, timely arrival, and very clean carpets!
the stink sprays and how my nice clean furniture looks with out the over power chemical smell.
Prompt response to service needs.
Very nice cleaning
Chemical-free, professional, friendly, thorough.
Our dog got sprayed by a skunk in the middle of the night and ran in the house scooting and rubbing the skunk smell all over our carpets. After some initial mishaps with our appointment, the staff at Zerorez Tri-Cities worked very hard to make accommodations to fulfill our carpet cleaning need. Desiree and Ivan, in particular, were very, very helpful.
Very Professional!!
Your tech Jim sall was awesome thank you
Very happy with my job
Limiting toxins and chemical use is great! Very friendly staff so far!
Get more moisture out. Took about 8hours to dry. That's with fans on and windows open on a warm day.
Jim Sall was very professional and thorough. He did an even better job than the last technician did a few months ago, and I was pleased then. I'm ecstatic now!
Employees are very curteous and professional.
I thought the service was great, came on a holiday while our business was closed, didn't charge me extra for it, was super great communication, and the service was quick, took less than an hour, and my carpets look brand new! Thanks so much!
Very professional and willing to put 120% in the job.
Actually, the cleaning part of the job was great (9-10) and First name removed was very happy. But, the appt was scheduled for the afternoon and the rep showed up at 10:00. The reason I (her daughter) set up the appt in the afternoon is because there is a caregiver there until noon that helps my father out and the area to be cleaned is used by them, as well as the fact that she had to vacuum before she left at noon. As it was, something was wrong with the machine and he had to return in the afternoon, anyway. Also, when I printed the invoice only the top portion came out normal and the reset was a mess. I called your office and held for eight (8) minutes while a message kept saying I was first in line; I finally hung up. I reprinted it a different way Tuesday night and it did print correctly. Cleaning = 9-10, Customer Service = 3-4.
every thing, best services so far, compeared to others that I have used
Employee very pleasant and professional.
You removed the smell and Jim was a pleasure.
Easy to have serviced, friendly, simple rate structure.
Giving a 4 hour window really impacts the day. A 2 hour window is more appropriate.