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based on 8889 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was fast, clean and Edwin was very personable and polite.
Friendly staff. Explained procedures before he started cleaning. Good price.
Great serviceman and carpets look wonderful.
Our technician was very thorough and friendly. Our carpet looks so much better than before! We will definitely recommend Zerorez to friends and family.
We were told that the technician would let us know when he got on site if he would be able to clean the carpets. He told me when he got there that there were no guarantees. I left him to do the job, but when we came to inspect later the carpets were still heavily stained and soiled.
Probably the most efficient dispatch coordinator ever experienced. She was quick to call me while I was searching the website, she called with a friendly reminder both the day before the appoint and the morning of the appointment. Jim was fast and courteous. Most importantly the carpet look great! I'll will call you back for the basement soon.
Offer prepayment.
The carpet looks new in my office ( I didn't know they were this color....) and the service was quick, and professional.
Tyson!He was wonderful!The carpets came out beautiful!
Very nice representative and very knowledgeable
Oh my gosh, I have never seen our carpet look so clean. We have had other companies clean it in the past and Zerorez was far superior in removing the stains and spots. It smells so good and looks wonderful. We are so impressed! Thank you very much.
Sandy
The carpet looked very nice when finished, and a long-time stain was removed. I also found the person who cleaned our carpet to be very personable and professional too! (I believe his name was Edwin.)
I have used Zerorez a few times now and love the products as well as those apart of the company. They are very friendly and professional! I love how clean my carpets get especially with kids and pets I love knowing that it really gets clean and in a chemical free way! Will continue to use and recommend them! :)
The technician was very professional and did an excellent job of cleaning my carpet.
Good product, friendly service
Our recent service had missed areas under unopened doors to rooms with no carpet. We had to clean by hand. Many stains not removed as promised.
The carpet was soaking wet when I arrived back home. Took more than 24 hours for them to dry. Called the local office and they said there may have been a problem with their extractor. Took off one room charge.
nothing
I like that I don't feel a residue after my carpets are cleaned.
Zerorez backs up their claims! Very professional!
No fragrances are used which means a lot to our family. We have always be able to schedule quick bookings. Serviced by friendly, knowledgeable and efficient staff and techs. We receive calls to confirm tech is on their way to our appointment which is reassuring.
Fortunately they stand by their service and made every effort to return promptly when we had a concern - which was resolved at no charge.
We will call Zerorez again and recommend the service to others.
overall I liked it.
prompt service, care the gentleman took doing the carpets, price, & quality of work.
The service was friendly and fast. After the service I finally felt like my house was clean! I loved being able to walk on a dry carpet only a couple hours later. Thank you for a job well done!
Gave an estimate on the phone for a certain price after describing all of the rooms that were to be done. After workers showed up the estimate jumped up $180. $80 were of upgrades due to pet treatment etc but still $100 more than what was said over phone. Worker had to check and see if this was acceptable and adjusted price but just felt like a scam since I had to haggle it down even after getting price quote on phone. It was unacceptable.
We are pleased that you sent someone to work on an area and explained to us why it turned out the way it did. After he left I've noticed a few other areas that needed attention. To me my carpet looks as though we really do need to have our carpets cleaned. We do not have children living at home so we can't blame those areas on that factor.
The cleaning process was so fast and so was the drying! Will definitely use zerorez again. Thank you!
Professional and courteous.
No soap smell or residue.
Very friendly technician and office staff. Quality service. Great job!