Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 11, 2015 — Rated 8 out of 10 by T.L. Zerorez Tri-Cities
What could we do to improve?

Answer the phone! It took me 6 phone calls & 3 messages before I talked to anyone about getting an appointment!
Report a concern   July 10, 2015 — Rated 10 out of 10 by T.E. Zerorez Tri-Cities
What do you like about our products and services?

Very fast and made my couch, carpet and rug look and feel great.
Report a concern   July 10, 2015 — Rated 8 out of 10 by J.H. Zerorez Tri-Cities
What could we do to improve?

I picked three available times on the website, but never heard which one fit their schedule until 30 minutes before the guy showed up. Me and my little girls had to scramble to get things moved out of the rooms.
Report a concern   July 7, 2015 — Rated 9 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Your techs seem proficient and professional. Our service appointment was on time and they did a terrific cleaning job on our kitchen tile.
Report a concern   July 6, 2015 — Rated 10 out of 10 by M.J.E. Zerorez Tri-Cities
What do you like about our products and services?

Quality and customeer service
Report a concern   July 6, 2015 — Rated 10 out of 10 by Karen Fruchtl Zerorez Tri-Cities
What do you like about our products and services?

The young man that cleaned our carpet was great! Very nice & courteous & paid attention to detail.
Report a concern   July 5, 2015 — Rated 10 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

Great service, easy to schedule, on-time arrival, quick cleaning process, and excellent staff.
Report a concern   July 5, 2015 — Rated 10 out of 10 by L.F. Zerorez Tri-Cities
What do you like about our products and services?

Hard working guys committed to service. Thank you!
Report a concern   July 5, 2015 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

I was very impressed with the technician, he was very courteous and knowledgeable.
Report a concern   July 4, 2015 — Rated 10 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

Fast friendy professional service
Report a concern   July 4, 2015 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

Everything was done very professionalY
Evan had all the answers to all our questions We would recommend your company to friends and Co worker's
Report a concern   July 4, 2015 — Rated 10 out of 10 by Kevin Clayton Zerorez Tri-Cities
What do you like about our products and services?

John was punctual, courteous and professional. We appreciated his thoroughness and attention to detail.
Report a concern   July 4, 2015 — Rated 8 out of 10 by T.J. Zerorez Tri-Cities
What could we do to improve?

The carpet was wet for about 10 hours after the tech left...he told us it would be 2 to 3 hours.
Report a concern   July 3, 2015 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

First of all, I'm sorry it has taken me so long to answer your survey. Second, Edwin (I think that was his name) was very pleasant & done an excellent job. We've never been so pleased with the way our carpet looked after having it cleaned. We will definitely use your company again. Thanks again so much.
Peg & Name removed
Report a concern   July 3, 2015 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

You have a wonderful friendly crew. I had an amazing experience!
Report a concern   July 3, 2015 — Rated 10 out of 10 by Wendy Simpson Zerorez Tri-Cities
What do you like about our products and services?

the quickness the friendliness and the cleanliness loved your products
Report a concern   July 3, 2015 — Rated 10 out of 10 by W.K.S. Zerorez Tri-Cities
What do you like about our products and services?

technician was polite, on time, got right to his work and the end "product" was great.
Report a concern   July 3, 2015 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Chemical free
Report a concern   July 1, 2015 — Rated 10 out of 10 by Rebecca Long Zerorez Tri-Cities
What do you like about our products and services?

Very nice job on the carpets on this home at 2509 S Anderson. Great communication with the scheduler and technician. My client is very happy!
Report a concern   July 1, 2015 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

like the fact there was absolutely no smell
tech was great!
Report a concern   July 1, 2015 — Rated 10 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

I really appreciate the job that Jim Sall did on our carpet. This is our 3rd or 4th time to have zerorez to clean our carpet and by far this is the cleanest one we had, Topnotch! He was very thorough and never did he rush his work.
Report a concern   June 30, 2015 — Rated 8 out of 10 by K.D. Zerorez Tri-Cities
What could we do to improve?

I did have a charge on my service that was wrong and was told I would be refunded $33.00 but have not seen the refund on my credit card yet and it has been a week and a half. Would appreciate having more communication if there is a problem with the refund.
Report a concern   June 30, 2015 — Rated 10 out of 10 by Barbara & Douglas Korten Zerorez Tri-Cities
What do you like about our products and services?

Everything
Report a concern   June 30, 2015 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

Ivan did an amazing job! He was very professional and appeared confident in what he was doing. I needed some help moving my larger, heavier furniture off the carpet, Ivan went out of his way and helped me which was very nice of him. He went straight to work from the moment he arrived and did a great job. I was super excited to finally have my carpets cleaned! He is definitley a great asset to your team!
Thank you Ivan and thank you Zerorez!
-First name removed
Report a concern   June 29, 2015 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

Very timely, thorough, and the technician explained everything. The carpets dried very quickly and there was no residue of any kind left over.
Report a concern   June 29, 2015 — Rated 10 out of 10 by P.S. Zerorez Tri-Cities
What do you like about our products and services?

Professional staff
Report a concern   June 29, 2015 — Rated 10 out of 10 by L.Y. Zerorez Tri-Cities
What do you like about our products and services?

Our carpets seem very clean
Report a concern   June 28, 2015 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals and carpet is fluffy & clean.
Report a concern   June 26, 2015 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

If i had my own company i would want to have 10 Davids he is a very hard and honest worker,give him a raise Thanks Name removed
Report a concern   June 25, 2015 — Rated 10 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

Ge t all The carpet clean. Hard stains are gone

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